Valley Subaru Of Longmont

avoid this one! NEVER BUY A CAR FROM THIS DEALERSHIP! I love our new Subaru we bought last year, but buying it from Valley Subaru in Longmont was the worst mistake we NEVER BUY A CAR FROM THIS DEALERSHIP! I love our new Subaru we bought last year, but buying it from Valley Subaru in Longmont was the worst mistake we ever made! After purchasing the car, Morgan in the sales department told us they didn't have the accessories we agreed on as part of the deal, and that she?d get them to us in the following week or so. When we came back, she tried to give us USED parts, that they were pulling from cars they received as trade-in?s. We were also lied to when we purchased the service plan from the finance department. Adam, who does their finance and legal paperwork gave us this whole story about all the service that Subaru recommended in the first 45k miles, and how three of the services involved were $400+ worth of work, so it made the plan worth the money. However, over the last year and multiple times we?ve taken the car in to actually have the service performed, we got a completely different story from the service department. The managers Mike and Roger told us that they only performed the service that was ?required? based on their opinion of the condition the car was in. So essentially, all the expensive service work we pre-paid for was just wasted money, because they weren?t even going to do any of it. To make it worse, we discovered the service department isn?t even performing the service they say they are doing and charging us for. I have an invoice from our last service that details out the oil change and tire rotation they said they performed. However, I knew beforehand that one of my tires had a nail it, I didn?t mention it to them, but checked the following day and that tire was still in the same location. The tires are easy to verify, but if they?re not actually rotating the tires after they charged us for it, who knows what else they?re charging us for and not actually doing!?! Take it or leave it, but there?s a lot of Subaru dealerships out there, and I wish we had bought our car from anywhere but this one. More

Kind and Very Helpful Haven't had a better experience at a dealership. Kim was kind, energetic and very helpful. Dion had some funny stories and clearly explained all aspec Haven't had a better experience at a dealership. Kim was kind, energetic and very helpful. Dion had some funny stories and clearly explained all aspects of finance to me. Tom couldn't have done a better job at working with the price and interest rate for me. I look forward to using my prepaid maintenance plan and loving the car you guys found me! Thanks! More

they made things right If I could give Valley Subaru of Longmont 1,000 stars I would. Buying a used car is a stressful, frightening experience even if you are a certified m If I could give Valley Subaru of Longmont 1,000 stars I would. Buying a used car is a stressful, frightening experience even if you are a certified mechanic. From the very first time I walked into the showroom Lisa was an absolute gem. She was pleasant, listened and worked with me to find the car that I needed and wanted. Now that isn't even the best part. I found a 2005 Subaru Outback that seemed like a great buy. I test drove it and it was fine, heard a little hum but didn't think anything of it. Got a fair deal, I thought, and was able to sign on the dotted line in about an hour. The general manager shook my hand and congratulated me. Then 36 hours later the check engine light came on. Hmmm I started freaking out. Did I buy a lemon, would they work with me on the service? What was wrong? would they fix it? is It going to cost me money? I called Lisa she told me to take it to Greg, he had the parts ordered in 3 days and fixed and ready to roll. At no charge!!!!! Then the hum got louder, uh oh here we go again. Let me remind you that the dealership has ZERO obligation to me and we have no ties and no previous relationship. I took the car back to the Subaru Service department they had it diagnosed within a couple hours called me and gave me the bad news, transmission was going out. Oh great I thought I am going to have to buy a new tranny and put in 3 or 4 grand when I just bought the car. Lisa fought for me, and the GM and Owner decided they were going to put a brand new transmission in the vehicle at ZERO cost to me!!! Are you kidding me....This dealership had no obligation to do anything. But they did what was right and were always in my corner. I feel like they knew that, it was MY fault that I didn't inspect the car properly or get an inspection but they never made me feel like I was in the wrong. They also knew that purchasing a used car shouldn't mean having to put $$ into it 10 days later. Needless to say, Lisa in Sales at Valley Subaru, Greg and Roger in Service, the GM and the Owner give me faith in the car buying process again. They are honest and know that even though they didn't have to, they made it right with me. I tell you what they have earned a customer for life and I would recommend anyone who is thinking about buying a new or used car go to Valley Subaru in Longmont and talk with Lisa she will take care of you and the service department is hands down the nicest, and some of the best people I have ever had the pleasure of dealing with. Cheers to you Valley Subaru you have earned business from me for the rest of my life and my children's life and their children's life and their grand children's life!!!!! :) !!!!!!!!!!!!!!! loved my experience!!!!!!!!! Can't thank you enough!!!!!!!!!!!!!!!!! More

Subaru Service Center I've brought our Subaru for service here several times over the past 3 years and have always experienced a feeling that I was in some way inconvenienc I've brought our Subaru for service here several times over the past 3 years and have always experienced a feeling that I was in some way inconveniencing the service scheduler. After my recent experience I won't be back. I called to schedule a repair/check of 2 separate but related issues. He kept interrupting me to schedule the time of drop off that I couldn't inform him of the second issue. I finally was able to inform him of both issues. When I let him know I felt I was "inconveniencing" him he didn't much care. He was reluctant to give me his name. I followed up with the service center manager and he never asked me what my specific experience was and obviously wasn't curious about what occurred in order to address it with the service adviser. Their service center needs to go through some comprehensive customer service training. When I mentioned my experience to several friends they commented that they'd had similar experiences. More

Best service department I have ever dealt with! Roger is a fantastic service manager and was directly responsible for my outstanding experience with Valley Subaru. He bends over backwards for custom Roger is a fantastic service manager and was directly responsible for my outstanding experience with Valley Subaru. He bends over backwards for customers and is entirely customer-focused. Valley Subaru's outstanding service department is a direct reflection of Roger's leadership. More

Oil Change and Vehicle inspection Thanks, was a great job, the customer service was excellent. its my first time I buy a Subaru, when dropped for oil change and inspection, the servic Thanks, was a great job, the customer service was excellent. its my first time I buy a Subaru, when dropped for oil change and inspection, the service was the best. More

Internet price quotes are not honored I like to avoid the normal hassle of buying a new car and once I had decided on a specific car to buy and got my financing, I researched inventory at I like to avoid the normal hassle of buying a new car and once I had decided on a specific car to buy and got my financing, I researched inventory at all dealers in my state and requested internet quotes from all of them. Valley Subaru at Longmont sent me one that was two thousand less than all the rest, so I was eager to talk to them. As soon as I showed up and asked for internet salesperson, Ryan Hall, I was passed off to Jeremy who found the car I was looking for, asked me if I liked the quote and wanted to buy, which I said yes. We sat down to finalize the purchase, Jeremy had a copy of Ryan's quote and immediately said the price was wrong without even looking up details on the specific car. He then said he could not offer that car at that price, but could sell me a lesser car (without the options I wanted) at that price without asking me if I was even interested in another car - can you say bait and switch? I then asked for another quote on the car I wanted and the price given was more than any other dealer was asking and Jeremy was unwilling to match it. So their internet quote got me in the door, but the lack of integrity sent me straight out of it. I know car salesmen get a bad reputation, but the more I deal with them, the more it seems their reputation is well deserved. Valley Subaru is no different. More

An amazing car buying experience I bought my first Subaru 6 months ago from Valley Subaru and I had a great initial experience. I was recently in an accident and my car was totaled. I bought my first Subaru 6 months ago from Valley Subaru and I had a great initial experience. I was recently in an accident and my car was totaled. I returned to Valley to get another car and they were so thoughtful, helpful, and kind. It was the best car buying experience EVER! More

Do not buy a car here The sales process was smooth, and I felt like I got an honest price despite the fact that I was told the dealership (Valley Subaru in Longmont) was "l The sales process was smooth, and I felt like I got an honest price despite the fact that I was told the dealership (Valley Subaru in Longmont) was "legally obligated to charge every customer the same $697 dealer fee." One week after I purchased the car and after the dealership cashed my check and deposited the loan funds from the bank, the sales manager called me to tell me I owed an additional $52 for "loan fees" that my bank charges. I refused to pay the additional money. The car was paid in full according to the contract. I filled out the Subaru sales survey and voiced my displeasure with the sales manager for calling to demand additional money after the deal was closed and the car paid for. 10 days after purchasing the car, I mailed the appropriate lien paperwork to the attention of this sales manager. Four weeks after purchasing this car, I had not received notice that I could register it. I contacted my bank. My bank informed me that they had not been added as a lienholder on the car, though their money had been deposited. They also informed me that they do not charge any fees to the dealership. I called the dealership and got no assistance other than "I don't know what to tell you." I posted publicly on their Facebook page, and tweeted about my problem, and I got a phone call within 15 minutes. The dealer claimed they never received my paperwork. I emailed them another copy and the sales manager (a different one this time) promised to expedite it. I was coming up against my temporary tag's expiration date. One week later, I still hadn't received the postcard from the county informing me that I could register my car, so I called the sales manager to ask about it. He assured me that yes, I could go register my car and that the county does not mail postcards. I called the county clerk to double-check. The county clerk's office told me that yes, they in fact do send out postcards and that they had the paperwork, but that it hadn't yet been processed. I had a long conversation with the GM of the dealership, who apologized profusely. The next day, I called the county to ask about the status. They told me that the dealership made an error on the paperwork and so the paperwork was sent back to the dealer. I spoke to the GM at the dealership and asked him to let me know when the error was corrected so that I could personally pick up the paperwork to deliver it to the county clerk. He agreed. Hours later, I received a phone call from the dealership to tell me that they took my paperwork to the county clerk's office. I called the office and confirmed that yes, I could register my car. Which I did today, two months after I purchased it, on the last day before the temporary tags expired. I love my new car. I was hoping for a mutually beneficial relationship with the dealer. I will not be taking my car back there and will avoid all Subaru dealers for service unless it is a recall. More

Very Deaf friendly dealer; John W Malson John W Malson is very Deaf friendly because he understand that I am Deaf and he handle his notepad and to let me know when the oil change is finished. John W Malson is very Deaf friendly because he understand that I am Deaf and he handle his notepad and to let me know when the oil change is finished. Also, he put a special discount and I really appreciated it! More