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Valley Subaru Of Longmont
Longmont, CO
383 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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383 Reviews of Valley Subaru Of Longmont
December 06, 2024
Jack Truesdell was the best salesman I’ve ever worked with. I purchased my 2025 Outback Wilderness from him and he provided great customer service, answered all my questions, and was incredible to work w with. I purchased my 2025 Outback Wilderness from him and he provided great customer service, answered all my questions, and was incredible to work with. Make sure to ask for him! Mayuran Arunachalam in finance was also incredible, I purchased an additional warranty through him. I would highly recommend it! More
by duncantravels
Employees Worked With
Jack Truesdell, Nic Chuenchit, Mayuran Arunachalam, Garrett Alcala
July 10, 2024
Just want to give an A+ shout out to Willie Boyd, our salesperson, who did a fantastic job. He was very informative and helpful, and made the entire process very streamlined, easy, and fun. Also want to salesperson, who did a fantastic job. He was very informative and helpful, and made the entire process very streamlined, easy, and fun. Also want to acknowledge Dion the finance manager, who worked with us on our loan. The maintenance shop was also very helpful from a previous transaction with our other Subaru. All in all, this is a great dealership with a great staff. Thanks everyone! More
by HeatherW
Employees Worked With
Willie Boyd, Dion Narez
June 25, 2024
I bopught my Subaru Outback from this establishment 20 years ago next month, July 2024. They bend over backwards to take care of you. After catching up with servicing, my car is in good shape. And, as a years ago next month, July 2024. They bend over backwards to take care of you. After catching up with servicing, my car is in good shape. And, as a matter of fact, my Outback is the best car I have ever owned. From the time I bought my car at Valley Subaru, I was always treated well and felt that my car and I were well taken care of! Thank you Roger (General Manager), and those in charge of the service department, Jared and Chris! More
by malleree3
Employees Worked With
Chris Dvis Serive Drive Manager, Roger Harris, Jared Rubin
June 07, 2024
I too had a good experience with Chris. For nearly 4 years they have done a great job taking care of all my service needs until recently. Chris was was not around and I had the unpleasant For nearly 4 years they have done a great job taking care of all my service needs until recently. Chris was was not around and I had the unpleasantness of dealing with Jonathan. He insisted the coolant is just fine being at the LOW mark. They had just serviced my vehicle several days before - no leaks at all. My car was over heating, losing power and smelling like burnt rubber. There is even a Subaru video 39 seconds showing this should never be done. I spoke to two other Subaru service centers that said the coolant should not be this low. Hmmmmmmm...shame on you Jonathan. They lost a loyal customer. More
by Getting Info
Employees Worked With
Jonathan
October 09, 2023
Usually I deal with Chris when I get my oil changed, etc. Once, Chris wasn’t at the shop and this tech, told me that my car needed a $3,000-$5,000 repair. Don’t remember, but, it seems expensive and SHADY Once, Chris wasn’t at the shop and this tech, told me that my car needed a $3,000-$5,000 repair. Don’t remember, but, it seems expensive and SHADY. This is my third subi, last one was a 04, very good car with lots of mileage. Never had a problem. So, called Chris and brought my car when he was there, and guess what??? Nothing. He checked my subi, and it was great, no need of that costly repair. So, alway, always talk with the higher up at the shop. Shop manager (s) there are pretty honest. So, I will give them a 10 stars, not 5. Ritzma C More
by rtzmcastill
Employees Worked With
Chris
July 17, 2023
DON'T USE THEIR SERVICE DEPARTMENT! !! Yikes - bought this car from this dealership in 2015 and have maintained the car really well for the past 8 years and recently took my car into the !! Yikes - bought this car from this dealership in 2015 and have maintained the car really well for the past 8 years and recently took my car into their service department for a wheel barring issue. They fixed the wheel barring issue but also told me that I had a small leak with my cam carrier under the car in a place where I "wouldn't be able to see the oil leaking yet". I was slapped with a 3100 potential bill to get this cam carrier fixed. I had my dad come in with me to pick up the car and when we started asking questions about the issue with the service tech (Jared) we were given vague answers that didn't make sense and were told "This just happens - Subarus weren't made to be driven in climates/altitudes like Colorado". After getting really no insight into the cam carrier issue I wanted to get a second opinion since this is a HUGE bill to cover. Took my car to the Subaru dealership in Loveland and turns out there is NO LEAK. The service tech at Loveland let me know that they couldn't find even a small leak on the car (he did mention that cam carrier fixes were an issue with Surbaru though) and that part of the car looked perfectly fine to him. I mentioned what the service tech at Longmont said and he said they were probably just trying to take advantage of us and add to their service revenue for the month. I am extremely disappointed at the Valley Longmont Subaru service department for preying on their clients, it is especially unfortunate that I purchased my vehicle brand new from this same dealership. I WOULD NEVER RECOMMEND YOU TAKE YOUR CAR HERE FOR SERVICE. Drive the extra 30 mins to Loveland and have HONEST people look at your car instead - super disappointed and will be sharing my experience with all my family/friends who drive Subarus up here. More
by robertT
Employees Worked With
Jared
April 05, 2022
The staff was great, very friendly. The unfortunate part is that when I went I went to register the new car I purchased, the title was processed incorrectly. I wasted my day off runni The unfortunate part is that when I went I went to register the new car I purchased, the title was processed incorrectly. I wasted my day off running errends for the DMV and the dealership. When I brought the paperwork to Valley they laughed it off as an "oops". I would say the attention to detail is that of children. It may seem trivial, but it was a sour experience. More
by dave.goodman.sv
Employees Worked With
Eddie Recendez
