Valley Nissan

Got an awesome deal on a used Xterra! We called about a Got an awesome deal on a used Xterra! We called about a car and they had it parked and ready for us to drive as soon as we drove up. That was reall Got an awesome deal on a used Xterra! We called about a car and they had it parked and ready for us to drive as soon as we drove up. That was really handy since we were out running errands with the family. They were friendly and courteous and we tried to make a deal. My kids were with us on a busy Saturday visit and were getting rambunctious so we left before signing papers, but really wanted the car. Came back on Monday and they gave us the same deal on the car we worked out on Saturday. Oscar and Zac went to the managers to make it happen. Thanks!! Totally worth the drive over from Brighton. Friendly folks and a great deal! The boys are excited to take the car and do some camping this summer. They already asked grandpa if he is coming along since Mom said she is not coming and that opens up an extra seat. :-) --Rob, Daria and the Kids More

SHOCKING Shopping Experience! My wife and I saw a used SHOCKING Shopping Experience! My wife and I saw a used vehicle we liked while walking through the lot at Valley Nissan yesterday and she came back SHOCKING Shopping Experience! My wife and I saw a used vehicle we liked while walking through the lot at Valley Nissan yesterday and she came back in today with a possible trade-in and to consider purchase terms. The dealership offered much less than we were willing to accept on the trade and the ODD-NESS began when she tried to leave the dealership. The sales representatives turned high-pressure; they would not accept her no and she had difficulty leaving the dealership. After a while of trying to leave on her own she requested that they speak to me over the phone. I politely yet firmly told them that we were not interested and I thought this would be the end of it. I RECEIVED A CALL A FEW MINUTES LATER FROM "TOM, ONE OF [THEIR] FLOOR MANAGERS". Tom asked why we were no longer interested and I told him that we would try to sell our trade on our own and come back when we had more funds available. He proceeded to say "okay, but I wonder if I can help you with your problem" to which I responded "what problem is that sir"... to which he replied "THE ONE WHERE YOU ARE A LYING SACK OF SH!#"!!!! Yikes. Beware of this dealership. More

I was shopping for a new Nissan Frontier. At first I thought I wanted a manual transmission and they let me drive one over night. They were the only ones that offered me this chance. I found that I di thought I wanted a manual transmission and they let me drive one over night. They were the only ones that offered me this chance. I found that I didn't like the transmission because it aggrevated a shoulder injury and I was able to switch into an automatic with no issues. Every one was very helpful. I would definitely recommend the sales team at Valley Nissan. They were very helpful and were concerned for my needs. One of the owners even stopped by and offered his thanks for my business. I plan on bringing my new Frontier there for service. More

I have purchased 5 cars from this dealership. The I have purchased 5 cars from this dealership. The salesman did a search and found us the vehicle we wanted. They quoted us a price. We went to I have purchased 5 cars from this dealership. The salesman did a search and found us the vehicle we wanted. They quoted us a price. We went to USAA's car buying service and their price was $5,000 less. We went back to Valley and they immediately reduced their price by about the same amount. We began negotiations, and even came up with what we thought was an acceptable number. Then the financing guy came out with papers that were significantly different. That was explained away by telling us that we just didn't understand. James then tried to "make it right" by making the payment lower (by extending the term, etc.). We told him we weren't as worried about the payment as we were about the bottom line price. He brought us several more payment options, but still no bottom line. We walked out again. We went home and calculated the bottom line from his payments. We found that the price was $1,000 higher than we had agreed to, and we still had no written list of the fees. When we went back the next day, he explained that the problem was that we didn't know how to calculate payments. The salesman was great. He found a difficult-to-find vehicle, and tried to communicate what we wanted. He, and we, failed to do that. This dealership has an "F" rating with the Better Business Bureau. More

Bait and switch tactics. Finance manager added on extra fees at the end and did not disclose. General manager said of the complaint "all I see is a signed contract on my desk". So basically he admitted t fees at the end and did not disclose. General manager said of the complaint "all I see is a signed contract on my desk". So basically he admitted that they are crooks!!!!! Do not buy anything from them without having a third party review the contract! More

For a new car buying experience, we found this dealer to be satisfactory. Although no "new car buying" is every truly "fun" due to the high purchase price, we found this dealer and in particular our repres be satisfactory. Although no "new car buying" is every truly "fun" due to the high purchase price, we found this dealer and in particular our representative Chris Wiser to be helpful and courteous. We are greatly enjoying our 2011 Juke and look forward to driving it for many years. More