Valley Honda

Wouldn't Go Anywhere Else We have purchased four different Honda vehicles from Valley Honda (1 used, three new). As most educated consumers would do, we researched the vehicle We have purchased four different Honda vehicles from Valley Honda (1 used, three new). As most educated consumers would do, we researched the vehicles and prices on many websites and with several dealers before visiting the show room. Valley Honda always approaches us with competitive pricing, and truly respects our time. When you work 40+ hours per week, the last thing you want to do is play phone tag with a pesky salesman. That doesn't happen here--you inquire about a vehicle and trim, and they give you a price that is fair, but still negotiable. They won't lose a sale over just a few hundred dollars, so they are incredibly competitive when provided quotes from other dealerships. The salesmen here are top-notch, and they truly treat you with respect. I don't feel that I get this experience at many other local dealerships, which puts this group at the top of my list. I hope to purchase more vehicles at Valley. They don't do any advertising, which means their sales rely on word of mouth referrals. I have recommended this dealer time and time again to friends and family. More

Buyer BEWARE!! I purchased a used car from Valley Honda in good faith. When I found some issues with the vehicle, went to the salesperson to get them resolved.Was se I purchased a used car from Valley Honda in good faith. When I found some issues with the vehicle, went to the salesperson to get them resolved.Was sent to "Bradley Auto Body" to fix said problems and was told there was nothing wrong with my car. By the time I could have an independent mechanic look at my car to corroborate my claim the warranty was almost expired. They then suggested their mechanic check. He said " nothing is wrong"." nothing wrong" is four bad control arms and a malfunctioning Coolant fan. More

3 different sales price changes 1st visit price on new 2017 Honda CR-V Touring was $34,378.80 2nd visit $34,307.80 3rd email follow-up $34,543.20 no explanation of why price went 1st visit price on new 2017 Honda CR-V Touring was $34,378.80 2nd visit $34,307.80 3rd email follow-up $34,543.20 no explanation of why price went up! This is bad business. More

Buying a new car Our sales representative Ray Sylvester was very pleasant and helpful. It was a pleasure to work with him, and we would recommend him. We will be bac Our sales representative Ray Sylvester was very pleasant and helpful. It was a pleasure to work with him, and we would recommend him. We will be back to this Dealership. More

Excellent buying experience Jeff my salesman was wonderful taking time to let me look at every color combination and choose the one I wanted and walked me through all of the feat Jeff my salesman was wonderful taking time to let me look at every color combination and choose the one I wanted and walked me through all of the features. He went above and beyond. Finance managers were fast, efficient and knowledgeable. I'll buy again and again More

Got price on trade without looking at it I wanted to see if i could replace my 4 year old vehicle and buy a new one. I gave them my regestation card and they came back with a extreamly low pr I wanted to see if i could replace my 4 year old vehicle and buy a new one. I gave them my regestation card and they came back with a extreamly low price. I said how can you give me a price on my vehicle without ever even looking at it. I walked out the door. More

Valley Honda to the Rescue I feel at home at Valley Honda, so when a deer totaled my Honda CRV, I knew exactly what to do. Go to Valley Honda and replace my damaged CRV with a t I feel at home at Valley Honda, so when a deer totaled my Honda CRV, I knew exactly what to do. Go to Valley Honda and replace my damaged CRV with a twin. The salesman who made this possible was Jeff. He understood what I wanted,found me the car, took care of all details in a flash. He was perceptive and kind and went above and beyond to help in every way. More

Very Satisfied Worked with Jeff Katchen. Jeff was very busy but did a nice job of splitting his attention. He presented several car options which allowed us to rea Worked with Jeff Katchen. Jeff was very busy but did a nice job of splitting his attention. He presented several car options which allowed us to realize what we liked better wasn't our original choice. Jeff worked with us on price, transaction was not stressful. Even got us something to eat while we waited for car to be prepped. I would recommend Valley Honda and Jeff Katchen. More

Poor customer service Would not Recommend I purchased a new Ridgeline approximately one month ago. Pick the vehicle up during a driving rain storm. Did not have time to fully inspect the veh I purchased a new Ridgeline approximately one month ago. Pick the vehicle up during a driving rain storm. Did not have time to fully inspect the vehicle because of the rain and it was late in the evening. The following day I notice a crack in the rear taillight and immediately phone the salesman to notify him of the finding. I was told that it is noted and there wouldnt be a problem with the light being repaired in the future since I was headed out of town. Between the initial pick up and returning for service other items were discovered ie padding missing in the sunglass holder but was coated with glue, one of the Homelink button could not be programmed to control a garage door and the passenger floor panel inside was loose and falling down. When it came time for servicing these items, I was told the rear light had been hit ( damage was a 1/2 inch in diameter without any peripheral damage) and was not their responsibility because there was no proof that it had occurred prior to initial delivery. The sun glass visor padding wasn't replace, the glue was removed and my wife was told they forgot to remove the glue on delivery . (Padding is standard) We were told the Homelink was programmed but it still will not accept a garage opener code. To be fair the foot panel was repair although we were accused of pulling it down. The salesmen was contacted the following day and he acknowledged the original conversation but turn it over to the dealership manager. Upon discussing this with the manage he did offer to split the cost of the tail light for half of the $186 replacement cost. NOT ACCEPTABLE SINCE I DIDN"T BREAK IT! and it was suggested for me to seek a dealer closer to me to have the other repair addressed. I drove across town to purchase a $38,000 vehicle only to have blame placed on me for a damaged item I did not cause and then be referred to another dealers closer to me to avoid fixing the repairs is "Extremely poor customer service". I currently own 3 Honda and one Acura vehicles and have purchase no less than 10 Honda products over the last 20 years from various dealers and I have never had difficulties. I WON"T RECOMMEND THIS DEALERSHIP. Please post this on your website reviews! More

Good Deal I was working with Ray Sylvester for a few weeks discussing the internet price and setup a time to go test drive the car. After I test drive the 2017 I was working with Ray Sylvester for a few weeks discussing the internet price and setup a time to go test drive the car. After I test drive the 2017 Honda Accord he expressed the white one sold the other day. He offered one on their lot but was told it would be a few 'hundred' to get it from another dealer. I insisted on a white one. We then discussed my trade which was significantly less than the Kelly Blue Book price. After some negotiation we met in the middle at a much better price for the trade and he took off the extra charge for ordering the new car that wasn't on their lot. We agreed upon the original internet price in addition to my down payment and trade in. Ray was very patient and went out of his way to accommodate my needs. Although his finance manger was giving him a hard time Ray always came back with a positive attitude. It just goes to show if you come prepared and do some research you can leave with a good deal. More