Valley Honda

Valley Honda was recommended to me by a friend who recently leased a 2014 Civic. Since I trust this individual, I decided to check out Valley Honda's website to see if they had any used Accord's that recently leased a 2014 Civic. Since I trust this individual, I decided to check out Valley Honda's website to see if they had any used Accord's that fit what I was looking for. Not only did they have the Accord I ended up purchasing, they had 3 others that fit what I wanted. I immediately sent an email inquiring about the vehicle and Jeff Katchen responded within 15 minutes. Jeff and I then proceeded to email back and forth for the good part of the next day and a half. Jeff was always quick to respond and thorough with his responses. Never once did I feel as if Jeff was frustrated or did not care. Once I felt satisfied, I made an appointment to test drive the vehicle. Even when I had to reschedule the appointment, Jeff was more than accommodating. After test driving the vehicle, Jeff got his sales manager, Steve Werksman, who proceeded to have my vehicle looked at to give me a trade value. Steve and his team gave me a very fair trade value for my car which made me be able to afford an extended warranty. That is when I met Edie Cardamone. Edie took the time to explain each of my options, what was covered, what wasn't covered, and the cost of each. She even took the time to do a comparison of plans with me so that when I left the dealership I would be able to explain the coverage to my wife. Needless to say, the very next day I arranged financing and purchased the vehicle. There are two other Honda Dealerships closer to my home, but Valley Honda took such good care of me that I know I will be back to see Jeff, Steve, and Edie when the time comes for another vehicle. More

Overall, buying a car at Valley was a very easy, low stress experience. Getting multiple quotes online simplifies the process. Jeff is very friendly, easy to talk to and knowledgeable about his prod stress experience. Getting multiple quotes online simplifies the process. Jeff is very friendly, easy to talk to and knowledgeable about his product. He explained the features and even setup some of the systems for us. He also followed up with a courtesy call to make sure we were happy and having no problems. Mike did I great job of putting together a sticky down payment situation so we could take the car home the same day. He also explained the warranty programs in a low pressure way which was easy to understand and evaluate. My only suggestion, explain the down payment policy at some point prior to the customer coming in to purchase. Perhaps a link in the quote or other contact. I assumed incorrectly that the entire down payment could be put on my charge. So far so good with the new EX Civic we are enjoying driving a well built, well equipped car. More

Joe Carlino was great, I forgot my readers and he was kind enough to find me a pair. My first new car was a pleasant experience, Joe knows his stuff and was very helpful. Thanks! Janice Sypula kind enough to find me a pair. My first new car was a pleasant experience, Joe knows his stuff and was very helpful. Thanks! Janice Sypula More

Jeff is a very friendly, helpful and high professional salesman. I would recommend this dealership and Jeff in particular to my friends. A whole experience of buying a car was outstanding and exceeded our salesman. I would recommend this dealership and Jeff in particular to my friends. A whole experience of buying a car was outstanding and exceeded our expectations. Elena Nayman More

Both employees with whom I met were very knowledgable, helpful and courteous. Jeff, the sales person, went out of his way to answer all of my questions very thoroughly and explain the many nuances of the helpful and courteous. Jeff, the sales person, went out of his way to answer all of my questions very thoroughly and explain the many nuances of the Accord Hybrid which were new or unfamiliar to me. He was very personable and friendly and very fair and accommodating. He pointed out several helpful tips while we went on the test drive, such as when and where it's best to use economy mode, EV mode, or standard mode. Mike, the finance manager, walked me through the several insurance options I had and gave many concrete examples to better facilitate my understanding of the policies and concepts behind them. His explanations and examples were clear and thorough, and he was very personable and willing to take time to answer any questions I had. Both Jeff and Mike went above and beyond the call of duty to help make my buying experience a very positive one. I would recommend this dealership and these employees to friends and others. Anthony G. Farina More

I think that my husband and I bought my first car from Valley Honda 23 years ago. We have always been extremely happy with the Valley Honda experience. I have referred countless people to Valley Honda a Valley Honda 23 years ago. We have always been extremely happy with the Valley Honda experience. I have referred countless people to Valley Honda and no one has ever been dissatisfied. I think we have bought 3 cars, and are on our 4th lease. we are lifetime customers. More

So many people are quick to complain when service is poor So many people are quick to complain when service is poor and forget to give praise when service is above average. We are in the process of replaci So many people are quick to complain when service is poor and forget to give praise when service is above average. We are in the process of replacing both of our vehicles. Money is tight and I had to shop around for the best deal. Valley honda was not our first stop since we are not from the area. It was our last stop though thanks to joe carlino! He did not pressure me at all. He gave me the facts and completely reassured me of the value of the vehicle we were looking at. He was so honest and trustworthy. Joe went above and beyond to make sure we were satisfied. We chose a 2008 honda civic. Our experience was awesome and we are planning another trip back shortly. Joe carlino is an asset to valley honda :)) More

I had a great experience at Valley Honda.The people working at Valley Honda were very friendly and helpful, but not pushy and made us feel comfortable. We would like to express our special "Thanks" to working at Valley Honda were very friendly and helpful, but not pushy and made us feel comfortable. We would like to express our special "Thanks" to Jeff - our sales consultant. The information discussed about the vehicle and the financing was explained in a manner of ease . Jeff is very knowledgable and explained every doubt of ours patiently. More

Great Customer Service. Joe was very patient and knowledgeable. Took the time to help us see all of our options even though we ended up buying the first car we drove. knowledgeable. Took the time to help us see all of our options even though we ended up buying the first car we drove. More

The people working at Valley Honda were very friendly and helpful, but not pushy and made us feel comfortable. We would like to express our special "Thanks" to Edan - our sales consultant. He is knowledgeabl helpful, but not pushy and made us feel comfortable. We would like to express our special "Thanks" to Edan - our sales consultant. He is knowledgeable, listens to you carefully, and really helps you make the right decision. We enjoyed working with him. More