Universal Nissan

* Lack of customer care and service awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Poorly handled * Lack of accountability * Weak or no communication or responses * No customer relationship awareness or flexibility to problem solve * Lack of transparency * Poor execution when delivering final product, windshield cracks, chips, mats, paint chips, dents, emergency tire kits * Lack of cross-department knowledge, policies, contracts, warranties * The experience reflected poor internal coordination and a lack of communication between departments. More

Juan and the Universal Nissan team provided excellent service. From describing the vehicle to discussing our trade and the final price, everyone was professional and knowledgeable. Thank you for the grea service. From describing the vehicle to discussing our trade and the final price, everyone was professional and knowledgeable. Thank you for the great experience. More

My experience was wonderful & Chris Oliva was excellent & very helpful & understanding in every aspect excellent person. very helpful & understanding in every aspect excellent person. More

The salesperson, Julio Valdez, was extremely helpful and went above and beyond to make the purchase worthwhile. He was straightforward and honest throughout the entire process. He followed up promptly on ev went above and beyond to make the purchase worthwhile. He was straightforward and honest throughout the entire process. He followed up promptly on every phone call and email, demonstrating excellent communication and professionalism. When we encountered an issue with an unwanted extended warranty—something that was not his responsibility—Julio did a fantastic job resolving the situation quickly and effectively. His dedication to customer satisfaction truly stood out. More

We had an excellent experience purchasing a SUV with Mr. Rivera. All process was clear, fast and easy, no hassle and outstanding customer care. Rivera. All process was clear, fast and easy, no hassle and outstanding customer care. More

All dealerships are the same; bait & switch and take up an entire day. I regret buying the scam “Certified Pre Owned” cost me $900 in repairs at the local dealership one week later and was missing bod an entire day. I regret buying the scam “Certified Pre Owned” cost me $900 in repairs at the local dealership one week later and was missing body parts, and of course Universal Nissan would not take care of it - unbelievable. More

Richard Harris and Chris Oliva took great care of me on my purchase for my Rogue! my purchase for my Rogue! More

I would like to express my gratitude for the courtesy, professionalism, and attentiveness that Mr. Raul Ruiz extended to me during the recent purchase of my 2026 Murano Platinum. Without his assistance an professionalism, and attentiveness that Mr. Raul Ruiz extended to me during the recent purchase of my 2026 Murano Platinum. Without his assistance and flexibility, it would have been very difficult to finalize the transaction. Furthermore—and no less importantly—Raul is always available (thanks to his extensive experience) to assist me with any questions or configuration and adjustments I have needed to make on my new Murano. Thank you once again, Raul, for all your help. Jose del Pino More

Excelente atencion sobre todo Angelo Rivera, Universal Nissan me ayudo a obtener mi SUV Rogue Platinium por lease, ya que en otros dealers no tube la misma suerte. Nissan me ayudo a obtener mi SUV Rogue Platinium por lease, ya que en otros dealers no tube la misma suerte. More

My sales person was accommodating and a pleasure to work with, I have dealt with him in the past. with, I have dealt with him in the past. More