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Universal Nissan
Orlando, FL
2,698 Reviews
Dear Valued Customer,
Welcome Universal Nissan! Universal Nissan is a thriving car dealership that is constantly seeking better ways to service the dedicated Nissan vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Nissan?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Nissan is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Nissan with all clients who drive home a new Nissan from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 AM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
May 23, 2026
* Lack of customer care and service awareness
*
Misrepresented warranty contract
* Untrustworthy
* Frustrating
* Disappointing
* Unprofessional
* Inconsistent procedures, policy awareness
*
More
by Yt
Verified Customer
Verified Customer
Employees Worked With
Other Employees :
GM Guillermo Faria provided a resolution, demonstrated flexibility, and instructed management, including Rubin and Juan, to follow through on the customer’s concerns. Leadership is entrusted to make decisions that enhance the customer experience, build tr
May 22, 2026
Juan and the Universal Nissan team provided excellent
service. From describing the vehicle to discussing our trade and the final price, everyone was professional and knowledgeable. Thank you for the grea
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by Jlouis15
Verified Customer
Verified Customer
Employees Worked With
May 21, 2026
My experience was wonderful & Chris Oliva was excellent &
very helpful & understanding in every aspect excellent person.
More
by nydiar1030
Verified Customer
Verified Customer
Dealership Inventory (460 Vehicles)
Photos & Amenities
- After Hours Drop-Off
- Authorized Accessories Store
- Authorized Parts Store
- Automated Car Wash
- Cable TV
- Customer Lounge Area
- Free Coffee
- Free Drinks
- Free WiFi
- Home Delivery
- Instant Financing
- On site eatery
- Pet Friendly
- Quick Lube
- Rental Car Service Onsite
- Television
- Vehicle Sanitization
