Universal Hyundai

I found the dealership had pretty good service, I went in to look around ended up trading my car in for a nice 2024 Elantra. My only problem which you have to be careful with is in the signing, after spendin to look around ended up trading my car in for a nice 2024 Elantra. My only problem which you have to be careful with is in the signing, after spending hours at the dealership and being cold hungry and tired, I’m set to sign and then told oh the car has been in a minor accident, 5000 miles, new car no discount. Next day though some dust on the dashboard, nope glass cut my palm and got glass in my hand wiping it, next day a trip to urgent care with glass blowing into my eye from the A/C. If I was the suing type I would have been to a lawyer, but upset that I pay full price for a car that has had more than I minor accident, and caused me injury. More

Polite, knowledgeable wanting to deliver a quality product. Also efficient paperwork process. Vehicle delivery was easy product. Also efficient paperwork process. Vehicle delivery was easy More

The staff has improved and my salesperson Villa was stellar! Villa was very thorough and answered every question that we had. He made our car purchasing experience incredible. 5 stars is what Villa is! stellar! Villa was very thorough and answered every question that we had. He made our car purchasing experience incredible. 5 stars is what Villa is! More

Carlos was an absolute legend to work with! We’d recommend his services to anyone. We’d recommend his services to anyone. More

Excellent service easy transaction and great service beautiful car and great detail and love my car beautiful car and great detail and love my car More

Alejandro was very friendly and helpful! ! The whole process was very easy and my daughter loves her car!! ! The whole process was very easy and my daughter loves her car!! More

I am beyond frustrated and incredibly disappointed after what should have been a dream turned into a nightmare. After three weeks of driving my brand-new 2024 Hyundai Santa Fe, we received a letter from the what should have been a dream turned into a nightmare. After three weeks of driving my brand-new 2024 Hyundai Santa Fe, we received a letter from the motor vehicle department informing us that my wife’s driver’s license had been suspended. Why? Because there was an incorrect VIN number on the vehicle. This mistake has completely upended our lives. We immediately went to Universal Hyundai, hoping they could help us resolve the issue, but the experience was nothing short of horrendous. We waited for a long time just to get any help, and when we did finally speak with someone, it was from the finance department—who, frankly, couldn’t care less about fixing the problem. It’s as if once the vehicle is sold, they wash their hands of it and couldn’t care less about the consequences the customer faces. I had to practically beg for them to address the situation, which caused so much stress for my wife. She was terrified—what if she had been stopped by the police? What if she had ended up in jail because of their mistake? We’ve lost precious time, my wife lost days of work, and it felt like no one at Universal Hyundai cared to help. The treatment we received was appalling. I spoke with one of the "big managers," and frankly, he didn’t care about our problem at all. It was clear that they have no interest in standing behind their customers once they’ve made the sale. I’m livid that a simple mistake has cost us so much, and I’m disgusted by the total lack of accountability or concern from Universal Hyundai. I would never, EVER recommend doing business with them. They don’t deserve my time, my money, or my trust. Please, if you’re considering buying a car from them, make absolutely sure everything is in order because in my experience, once you drive off the lot, you’re on your own—and they don’t care. This situation should not have happened, and they should be held accountable for what they’ve put my family through. More

Attentive, courteous and professional is how I would describe the agents who dealt with me. Carlos de Jesus listened and advised me on what my best options would be on choosing a car. I am very happy wi describe the agents who dealt with me. Carlos de Jesus listened and advised me on what my best options would be on choosing a car. I am very happy with my choice. More

Quiero agradecer a Carlos Castro por su excelente atención y servicio! Muchas gracias por ayudarme a elegir el mejor vehículo! atención y servicio! Muchas gracias por ayudarme a elegir el mejor vehículo! More