Universal Hyundai

I enjoyed this first time Hyundai car buying experience better than previous dealership purchases. The process was smooth and I did not feel heavy pressure from our sales associate or the finance departmen better than previous dealership purchases. The process was smooth and I did not feel heavy pressure from our sales associate or the finance department. More

My husband and I have purchased 4 cars over a 20 year period from Universal Nissan and Hyundai. The vehicle that I purchased, Hyundai Tucson in August 2026 was the first I had chosen for myself. With the period from Universal Nissan and Hyundai. The vehicle that I purchased, Hyundai Tucson in August 2026 was the first I had chosen for myself. With the help of salesperson Nicol who was a tremendous help to me in choosing the right car. He was so helpful, kind and gracious. I really was happy with my choice. Nicol is incredible, a really great salesman. Everyone I had contact with in the dealership including Finance and Insurance took care of me. Thank you everyone! More

Terrible experience not only was the actual buying process terrible. The finance department charge me for a new tag even though I requested a transfer now months later the air condition has gone out i process terrible. The finance department charge me for a new tag even though I requested a transfer now months later the air condition has gone out in the vehicle and I cannot get a single reply from the dealership. Very very poor customer service. More

Christopher was a pleasure to work with, he made the process smooth & easy. He was attentive, with quick response times. Great Service all around! process smooth & easy. He was attentive, with quick response times. Great Service all around! More

On July 20,2026 I purchased a 2026 Hyundai Kona with the vin number KM8H3A31 TUXXXXXX. When I got it home I noticed several large scratches on the driver side bumper. I took photos and text them to the sale vin number KM8H3A31 TUXXXXXX. When I got it home I noticed several large scratches on the driver side bumper. I took photos and text them to the sales person who sold me my Kona. The sales person responded within two hours and put her boss on the line. He told me to bring the car back and they would give me another car. I told him I didn’t want another car that the one I bought was just fine and and everything that I wanted was in the one I bought and that I would accept having it repaired. He told me that the paint would not match and I would not be happy. So after a lot of back and forth I brought the car back and took a black one instead of the blue one I originally purchased, this part was ok by me. The vin number of the car they gave me and what I have now is KM8HE3A3XTUXXXXXX. When looking at the window sticker my wife and I noticed that navigation and digital key were missing from the vehicle. The digital key was not that important to me but the first car had it, I did want the navigation.The sales person said they could both be downloaded, I could not figure out how to do it and notified the sales person. She quoted me the following: ( Good morning, Robert. I hope you’re doing well. As I mentioned, we’re already working on resolving the Navigation System and Digital Key issue with your vehicle.I’ve been speaking with our Service Department, and after reviewing your vehicle’s profile, we confirmed that there are software updates that need to be completed. Could you please let me know what days and times you’re available so I can schedule your service appointment ). I had my service appointment on August 7, 2026. Come to find out the two missing items cannot be downloaded they must be installed when the vehicle is manufactured. I spoke to a VIP person, he informed me that they would not swap the car again and I would have to trade it in to get what I originally purchased. Why? I was also informed that the first car should never have been shown or offered to me, (reason not given). My sales person said she is sorry that the situation has turned out this way and the outcome was not what I expected. I feel I should get a car with the features that matches what I originally bought, or compensated, this is the dealerships fault not mine. Numerous phone calls, texts and emails have gotten me nowhere. More

Everyone was super friendly and helpful. Made the buying process easy and painless. Nothing but awesome service all around. Made the buying process easy and painless. Nothing but awesome service all around. More

Went to purchase a new vehicle. Met with Jaime Baca afte communicating via email. Explain our situation and informed him of the fact we were looking at a Santa Fe or SUV meet Met with Jaime Baca afte communicating via email. Explain our situation and informed him of the fact we were looking at a Santa Fe or SUV meeting the needs of cargo space. Advised were trading in our old vehicle and no additional money down. Spoke with Sales Manager Giovanni and explained the same requirements and financial situation for purchasing the car. It took the dealership 4 days to tell us we needed to have at least $5,000;cash down payment to make a deal. This came from someone on the phone, and not from Jaime Baca or Giovanni directly. We ended up going to Universal Nissan the following weekend, and in a matter of HOURS, we drove home in a brand new 2026 Nissan Rogue SV, under our terms of no money down, and accepting our old car as trade. We will make sure, if asked, not to recommend Universal Hyundai. More

We test drove the Genesis GV70 at our home dealership and had a terrible experience with the sales team. We called up Eric and he connected us with Billy and Nick and literally within 10 hour - we had a bran had a terrible experience with the sales team. We called up Eric and he connected us with Billy and Nick and literally within 10 hour - we had a brand new car delivered to our house! They gave us exactly what we were looking for without any issues. 10/10 will continue to come back to universal hyundai/genesis. Thank you Eric, Billy, and Nick! More

The dealership provided excellent service from start to finish. Rudy was professional, helpful, and made the entire experience easy. Great customer service, and I truly appreciate the attention to detail. finish. Rudy was professional, helpful, and made the entire experience easy. Great customer service, and I truly appreciate the attention to detail. I highly recommend this dealership and Rudy! More

Attention here was Not the problem. Personnel was quite friendly and amicable. I went in led by and advertised vehicle that stated its condition to be "EXCELLENT", and the definition Personnel was quite friendly and amicable. I went in led by and advertised vehicle that stated its condition to be "EXCELLENT", and the definition of such is, that such vehicle is found to be close to show room condition, both outside with No dents, Visible Scratches or Paint Blemishes. After we signed the final document, and the vehicle, an VW Atlas 2019 was taken in for detailing, my wife pointed out a Visible Scratch on the Passenger side Mid door, and this after both my wife and I had previously taken a very close look, to carefully see that the Body would be CLEAN and Free from Scratches, When notified to the Salesperson, she simply refused our claim and stated that the vehicle was sold As is, but that is Not the case with us. We assured that it wasn't there, and then I was told I would geta Gift card (?) to use it for the Repair at Your Shop, but after 14 days already, I have Not received such Gift Card and Not informed or directed as to how or when to bring my vehicle to get this taken care of. I believe that this Not how Universal Hyundai do business or treat a customer who had previously purchased a vehicle there. So, I do ask of you to contact me via Call, Text or Email to let me know how soon I can bring my Atlas and have your shop take care of what is due. While there I will ask for them to take a close look at the Front end to determine where the shaking and vibration that is felt on and off while driving through local (well paved) roads' Other than this, and been quite thirsty for gas, she seems to be very well behaved while driving on an uninterrupted road. Is quite comfortable and Spacious, which is what I was looking for and one I could afford to pay cash; As I did. I look forward to you reply with a Positive Response to my minor complaint. Having this taken care off, I would not hesitate to let everyone know of your caring service and how you make sure your customers are well taken care of, This will lead me to recommend you to all of my Friends and Family. Be well and may God Bless you and your families. SHALOM 🙏🔯🕊🙏 More