Raul Martinez

Terrible experience not only was the actual buying process terrible. The finance department charge me for a new tag even though I requested a transfer now months later the air condition has gone out i process terrible. The finance department charge me for a new tag even though I requested a transfer now months later the air condition has gone out in the vehicle and I cannot get a single reply from the dealership. Very very poor customer service. More

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Attention here was Not the problem. Personnel was quite friendly and amicable. I went in led by and advertised vehicle that stated its condition to be "EXCELLENT", and the definition Personnel was quite friendly and amicable. I went in led by and advertised vehicle that stated its condition to be "EXCELLENT", and the definition of such is, that such vehicle is found to be close to show room condition, both outside with No dents, Visible Scratches or Paint Blemishes. After we signed the final document, and the vehicle, an VW Atlas 2019 was taken in for detailing, my wife pointed out a Visible Scratch on the Passenger side Mid door, and this after both my wife and I had previously taken a very close look, to carefully see that the Body would be CLEAN and Free from Scratches, When notified to the Salesperson, she simply refused our claim and stated that the vehicle was sold As is, but that is Not the case with us. We assured that it wasn't there, and then I was told I would geta Gift card (?) to use it for the Repair at Your Shop, but after 14 days already, I have Not received such Gift Card and Not informed or directed as to how or when to bring my vehicle to get this taken care of. I believe that this Not how Universal Hyundai do business or treat a customer who had previously purchased a vehicle there. So, I do ask of you to contact me via Call, Text or Email to let me know how soon I can bring my Atlas and have your shop take care of what is due. While there I will ask for them to take a close look at the Front end to determine where the shaking and vibration that is felt on and off while driving through local (well paved) roads' Other than this, and been quite thirsty for gas, she seems to be very well behaved while driving on an uninterrupted road. Is quite comfortable and Spacious, which is what I was looking for and one I could afford to pay cash; As I did. I look forward to you reply with a Positive Response to my minor complaint. Having this taken care off, I would not hesitate to let everyone know of your caring service and how you make sure your customers are well taken care of, This will lead me to recommend you to all of my Friends and Family. Be well and may God Bless you and your families. SHALOM 🙏🔯🕊🙏 More

by dave_rivera51 Verified Customer Verified Customer

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Could not believe how I was addressed in this location by management. I didn’t hear him say the name and he said “I already told you” and walked away. Disgusting place. management. I didn’t hear him say the name and he said “I already told you” and walked away. Disgusting place. More

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Excellent service easy transaction and great service beautiful car and great detail and love my car beautiful car and great detail and love my car More

by JEFFREY.BRENNER Verified Customer Verified Customer

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Very kind and very helpful. I loved how I didn't feel rushed, and they helped me find the car I wanted the process was very simple sure that I left with the best deal I loved how I didn't feel rushed, and they helped me find the car I wanted the process was very simple sure that I left with the best deal More

by michael_bayron Verified Customer Verified Customer

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Excellent service and experience and everything went as well as expected, Great staff with knowledge well as expected, Great staff with knowledge More

by Sam Verified Customer Verified Customer

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Best car buying experience I have ever had. The staff was very friendly and knowledgeable, we were in and out in remarkable time. It took us longer to switch our stuff from old car to new car t The staff was very friendly and knowledgeable, we were in and out in remarkable time. It took us longer to switch our stuff from old car to new car than it did to complete all our paperwork. Raul and Hector treated us like family. Simo made us a great deal. More

by MAIRP Verified Customer Verified Customer

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This is the first time I have been to a dealership and was able to test-drive, negotiate, and sign a deal in under 2 hours. The dealership was clean, and everyone moved with a purpose! Everyone was extrem was able to test-drive, negotiate, and sign a deal in under 2 hours. The dealership was clean, and everyone moved with a purpose! Everyone was extremely helpful and I will be returning in the future. More

by Aaliyah Ritchie Verified Customer Verified Customer

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I will recommend your llocation due to: Great car selection. Great service. Good financing. Thank you! selection. Great service. Good financing. Thank you! More

by NildaRiveraCruz Verified Customer Verified Customer

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Raul and the entire team at Universal were great! We found the exact vehicle we were looking for and the transaction was quick and easy. We found the exact vehicle we were looking for and the transaction was quick and easy. More

by TWiley Verified Customer Verified Customer

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