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Simo Bassi
Simo Bassi at Universal Hyundai

Simo Bassi

Desk Manager

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

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4.4
395 Reviews
4.4

395 Reviews

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395 Reviews of Simo Bassi

September 16, 2026

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Employee Rating

Terrible experience not only was the actual buying process terrible. The finance department charge me for a new tag even though I requested a transfer now months later the air condition has gone out i More

by Kurt Davis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Eric Matos, Eric Kristan, Guillermo Faria, Frankie Martinez, Raul Martinez, Alexis Ramos, Cesar Alegre, Francisco Melendez, Gina Nava

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Sep 21, 2026

Universal Hyundai responded

We’re sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the concerns with your tag, your vehicle, and especially your attempts to reach our team. We take communication and customer service seriously and would appreciate the opportunity to review your situation and address your concerns directly. Please reach out to our management team so we can look into the details of your experience. Gina Nava Reputation Manager gnava@universalhyundai.com

April 26, 2025

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Employee Rating

Amazing sales Team, Omar was attentive and extremely kind. All other associates were as kind as Omar. Definitely worth coming back. More

by patino.ashley98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Omar Quintana

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Apr 26, 2025

Universal Hyundai responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 22, 2025

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Employee Rating

Excellent service, will recommend! Arnaldo my sales rep was extremely knowledgeable and helpful all the way . Thank you . More

by ccormark11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Alegre , Arnaldo Orriols

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Apr 22, 2025

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Hyundai. We look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 30, 2024

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Employee Rating

Great customer service. great price. Jason was very professional answered all my questions. If you go to Hyundai ask for Jason. More

by dandehenanth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frankie Martinez , Jason Sanchez

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Dec 01, 2024

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Jason. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 24, 2024

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Polite, knowledgeable wanting to deliver a quality product. Also efficient paperwork process. Vehicle delivery was easy More

by BRYANSKY0222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos DeJesus

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Nov 25, 2024

Universal Hyundai responded

Thank you for choosing Universal Hyundai. We look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 06, 2024

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Employee Rating

Very kind people not out to screw people over like most dealerships! Amazing customer service. Derek Davis made all the difference! Thank you! More

by lily42094
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Davis

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Nov 08, 2024

Universal Hyundai responded

Lily, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Simo and our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 01, 2024

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Employee Rating

Everyone was very helpful, friendly, caring, full of information, attentive, and quick to correct problems! More

by AFHILLERY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frankie Martinez, Hector Riquel, Miguel Resto , Errol Gillette

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Nov 03, 2024

Universal Hyundai responded

Thanks for sharing about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 25, 2024

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Employee Rating

Dealership is always full and has good promotions. My Tucson 2025 does not have push button technology like the 2022. Customer servicing is great . More

by celia398
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Sanchez, William, King

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Oct 27, 2024

Universal Hyundai responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 25, 2024

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Employee Rating

Everyone I worked with was professional and did a good job I like my car and look forward to working with them again on another car More

by DGEORG3485
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ramces Rivera , Fabio Ventura

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Oct 25, 2024

Universal Hyundai responded

Thanks for your feedback on your recent visit to Universal Hyundai. It's great to hear that we were able to assist you and that you had such a positive experience. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 18, 2024

Dealership Rating
Employee Rating

We were really frustrated with the local dealers we had talked to, so we found a deal in south Florida. That dealer jerked us around and so we started shopping locally again. Chris and the team at Universa More

by grifinc1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Johnson

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Oct 19, 2024

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Hyundai. We look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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