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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
140 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 140 reviews

December 29, 2025

Excellent people to work with all around the service center, coffee in the waiting area needs improvement. More

by kvprashant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2025 -

Universal GENESIS responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 29, 2025

Great service. Staff is very friendly and attentive. I love how they keep you updated thru text messages. More

by vicki7584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2025 -

Universal GENESIS responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Genesis. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 29, 2025

Alexis Vazquez was unprofessional, disrespectful, discourteous, dishonest. He lied about a service issue He was rude and unhelpful More

by Alvarez662002
Recommend Dealer
No
Employees Worked With
Alexis Vazquez
Report | Print
Dec 29, 2025 -

Universal GENESIS responded

Thank you for taking the time to share this feedback. We’re very sorry to hear about your recent experience and that you felt you were not treated with the respect and support every guest deserves. This is not the level of service we strive to provide. We’d really like the opportunity to review what happened and address your concerns directly. If you wouldn’t mind reaching out to us with your contact information or visit details, we will make sure your experience is looked into and handled by management. Gina Nava Reputation Manager gnava1@universalhyundai.com

December 29, 2025

Good service. Good and clean service. I recommend it to my friends. Good and clean service. I recommend it to my friends and colleagues who need it for their cars. More

by YANYLEE1018
Recommend Dealer
Yes
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December 28, 2025

Mark is my guy! Always a pleasure to work with , very knowledgeable and communicative More

by jeff@jeffvillanueva.com
Recommend Dealer
Yes
Employees Worked With
Mark Estefan
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Dec 29, 2025 -

Universal GENESIS responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 28, 2025

She handled my situation with utmost, respect, knowledge and wisdom and got me out of there in a short period of time More

by JONATHAN9830
Recommend Dealer
Yes
Employees Worked With
Female
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Dec 29, 2025 -

Universal GENESIS responded

Thank you for choosing Universal Genesis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 28, 2025

Prompt and courteous She was very kind and engaging I have nothing else to say More

by gcorletto
Recommend Dealer
Yes
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Dec 29, 2025 -

Universal GENESIS responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 27, 2025

Hey explaining everything to me what needs be done He did a wonderful job The best More

by Tanyabacon17
Recommend Dealer
Yes
Employees Worked With
Collin
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Dec 29, 2025 -

Universal GENESIS responded

Thanks for sharing your thoughts about your experience with Universal Genesis. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 27, 2025

Service was excellent. Ian is great to deal with. The service department was professional, efficient, and made the entire process stress-free. More

by Coby73
Recommend Dealer
Yes
Employees Worked With
Ian
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Dec 29, 2025 -

Universal GENESIS responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Genesis! Truly the better place to buy Gina Nava Reputation Manager gnava1@Universalhyundai.com

December 27, 2025

It's worth the wait. very accommodating I'm happy with the service Mario seems to be very professional in his work More

by ccorbin02442
Recommend Dealer
Yes
Employees Worked With
Mario
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Dec 29, 2025 -

Universal GENESIS responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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