Marikeyla Colon

The best,friendly,courteous and when ever I have an appointment I am treated with dignity. appointment I am treated with dignity. More

by princessbeu Verified Customer Verified Customer

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This dealership took three and a half hours to get my car to a mechanic to perform a diagnostic inspection for an intermittent oil leak inside my vehicle. During that time, the service writer did not make co to a mechanic to perform a diagnostic inspection for an intermittent oil leak inside my vehicle. During that time, the service writer did not make contact with me nor attempted to update me on the status of my vehicle. When I finally located the service writer, and asked him what’s going on, he stated to me that the mechanic just got the vehicle and was checking it. Five minute’s later he comes to me and says it was a steering column issue with the seals and that the entire steering column had to be replaced at a cost in excess of $3,000.00 dollars. I said to him, how does this diagnosis come about in just five minutes. The entire dash along with surrounding materials covering the steering column had to be removed in order to inspect it. I told the service writer to give me my car back. He went to get it in less than five minutes. Nothing seemed to have been touched around the steering wheel or anything of that nature. I know for a fact that my vehicle does not have hydraulic fluid in the steering column therefore eliminating the possibility of it being a problem with the steering column seals. I told him that it may very well be a problem with the Brake Fluid Master cylinder. No mention of that being an issue and absolutely no contact or communication from the mechanic on the status link provided. This dealership’s service department and personnel are failing their customers and discouraging me from purchasing another Hyundai from them. I will be taking my business elsewhere. More

by iiglesiasman Verified Customer Verified Customer

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Amazing service, barely any way time I will definitely come back in the service with them come back in the service with them More

by JORGEBAREA15 Verified Customer Verified Customer

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Not sure they have expert on the hybrid model. Whole day the new car was retained and on Monday it was just done a system reset. I was given a loner car unnecessarily and charged me a huge amount Whole day the new car was retained and on Monday it was just done a system reset. I was given a loner car unnecessarily and charged me a huge amount stating I made a scratch on the car where I hardly drove that car and parked it safely More

by stripathy9 Verified Customer Verified Customer

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Good services I recommended Universal Nissan for services is a good experience and my vehicles go every oil change is a good experience and my vehicles go every oil change More

by manuel122060 Verified Customer Verified Customer

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They are slow as xxxx 3 hours for oil change, even if you have an appointment people who come after you get serve before you I hate that part have an appointment people who come after you get serve before you I hate that part More

by cherubinjunn Verified Customer Verified Customer

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Excelente servicio, muy claro todo, son muy eficientes, los recomiendo. Siempre le están haciendo seguimiento a los clientes. Y a su vez tengo una cita para revisar como fue el mantenimiento. Sin ningún co los recomiendo. Siempre le están haciendo seguimiento a los clientes. Y a su vez tengo una cita para revisar como fue el mantenimiento. Sin ningún costo. Eso es parte del servicio que brindan alli en UNIVERSAL NISSAN More

by luisebarrios17 Verified Customer Verified Customer

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I was told they would buy my car but when I asked if they could come to my condo (bad heart & painful to walk) they said they would check & call back. Never did. I called 2 times to follow up - same result could come to my condo (bad heart & painful to walk) they said they would check & call back. Never did. I called 2 times to follow up - same result. I am going to have to sell elsewhere. Service on my car, however, has been excellent. More

by suellenfield Verified Customer Verified Customer

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Very please with the services and the job done thank you all. I will recommend this dealer for all my family and friends. Mrs . Waleska all. I will recommend this dealer for all my family and friends. Mrs . Waleska More

by awvv091962 Verified Customer Verified Customer

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This is my second vehicle from the same place. I am very pleased with the sales representative “Rudy was great”. The service department is also good. I am very pleased with the sales representative “Rudy was great”. The service department is also good. More

by mrv001pr Verified Customer Verified Customer

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