Billy King

In since I've been visiting this location there customer service it's always displaying a sense of urgency, worrying about customers wants and needs specially the last time that I was visiting customer service it's always displaying a sense of urgency, worrying about customers wants and needs specially the last time that I was visiting the location, my customer service agent who tooked care of my vehicle, Jeser that I think it was his name. He was extremely "awesome with his service on my vehicle "Nissan Rug", he deserves a higher rate in his monthly salary income as a "Customer Service Agent" More

by Ivelisse M Santiago Rivera Verified Customer Verified Customer

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From Start to finish, the entire process was seamless. I highly recommend Universal Genesis if you're in the market for a new vehicle I highly recommend Universal Genesis if you're in the market for a new vehicle More

by NWK544 Verified Customer Verified Customer

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Been waiting for a part for 2 months No one follows up by calling or leaving a message by calling or leaving a message More

by mcgheep55 Verified Customer Verified Customer

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Love my new car, will definitely buy from Universal again! They had the best prices and were very easy to work with, especially coming from out of state. Ask for Jose! again! They had the best prices and were very easy to work with, especially coming from out of state. Ask for Jose! More

by allyssabess Verified Customer Verified Customer

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My experience with this dealership has been extremely frustrating, especially when it comes to communication and customer service. I repeatedly tried to reach my Service Advisor using the same phone n frustrating, especially when it comes to communication and customer service. I repeatedly tried to reach my Service Advisor using the same phone number he had personally been using to communicate with me, but my messages were simply ignored. After getting no response, I finally called a different number and asked to speak with the CEO. Only after insisting several times was I eventually connected with my Service Advisor. What shocked me the most was his response when I asked why he had not answered my messages. He simply told me he had been “very busy.” I understand that dealerships get busy. What I do not understand is ignoring a customer who is actively dealing with ongoing issues with a vehicle and is trying repeatedly to get assistance. If there was time to communicate with me through that number before, there should have been enough consideration to at least acknowledge my messages and let me know that someone would get back to me. Being busy does not justify completely ignoring a customer, especially when that customer is already dealing with a stressful and unresolved situation involving their vehicle. Communication and basic respect should not be this difficult. More

by Ferreiraeli30 Verified Customer Verified Customer

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We test drove the Genesis GV70 at our home dealership and had a terrible experience with the sales team. We called up Eric and he connected us with Billy and Nick and literally within 10 hour - we had a bran had a terrible experience with the sales team. We called up Eric and he connected us with Billy and Nick and literally within 10 hour - we had a brand new car delivered to our house! They gave us exactly what we were looking for without any issues. 10/10 will continue to come back to universal hyundai/genesis. Thank you Eric, Billy, and Nick! More

by Shawna & Anthony Santana Verified Customer Verified Customer

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GREAT SERVICES ON SALES DEPARTMENT AND BILLY KING GREAT SALES MANAGER, AND ALL THE STAFF AS WELL SALES MANAGER, AND ALL THE STAFF AS WELL More

by Danimendez021980 Verified Customer Verified Customer

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Thanks to billy and ernesto they did great job on my sales, g70 2026 thanks sales, g70 2026 thanks More

by Recall 2015 dodge ram Verified Customer Verified Customer

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Yes everything was great he did a great job on my car everything was the best job everything was the best job More

by Hal.li Verified Customer Verified Customer

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I had a wonderful experience with Universal Genesis. I flew out from Pennsylvania to Florida to purchase my Genesis. I was picked up at the airport by Ernesto and driven back to the dealer where my pape I flew out from Pennsylvania to Florida to purchase my Genesis. I was picked up at the airport by Ernesto and driven back to the dealer where my paperwork was ready and waiting for my signatures. Quick and painless experience. Overall a great experience. More

by Roman.mayra.1023 Verified Customer Verified Customer

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