Tulsa Hyundai

The service advisor we worked with was very good guy checked everything out by doing a recall check up checked everything out by doing a recall check up More

Jay followed up with me on progress of repair to self parking sensor replacement. Give Jay a raise. parking sensor replacement. Give Jay a raise. More

When the car was brought in for warranty work, I was told to expect service would take 1 to 2 days Those days came and went with no notification of any problems. After 4 days I tried to contact the service a to expect service would take 1 to 2 days Those days came and went with no notification of any problems. After 4 days I tried to contact the service advisor and several hrs later received notice that would be several more days because there were 'complications' got car back after nearly 2 weeks. Never once did I recieve any updates from the service department that I didn't initiate by calling. That is not what I would call customer service. More

I have a new car. And the paint is messed up. The management and Nate will not return my phone call or fix my car. I have only had it since 4/25. This is absolute And the paint is messed up. The management and Nate will not return my phone call or fix my car. I have only had it since 4/25. This is absolutely the worse automobile service department I have ever had. And I’ve had both Nissan and Volkswagen. More

Could tell Marcus was new but appreciated the fact that he did not pretend. He answered all my questions honestly and if he didn't know he got the answers to me promptly he did not pretend. He answered all my questions honestly and if he didn't know he got the answers to me promptly More

Took a little longer than expected. Once they find an issue they should discuss it with the customer before concluding the service. I needed a new air filter so they had to bring the ve Once they find an issue they should discuss it with the customer before concluding the service. I needed a new air filter so they had to bring the vehicle back in to change. More

Courteous service. Worked me in without an appointment. Car was ready when promised and washed. Worked me in without an appointment. Car was ready when promised and washed. More

Overpriced, manipulated Oversold, no clear information on services needed Highly would not recommend to a friend services needed Highly would not recommend to a friend More

The service department is a very frustrating experience. It's nearly impossible to get someone to answer or return a phone call. They only text and, in this last service, my person did not respond to te It's nearly impossible to get someone to answer or return a phone call. They only text and, in this last service, my person did not respond to texts promptly, if at all. I finally had to go to AI to find a phone number to the service department that someone would answer and after several minutes, got ahold of the manager and explained that I had gone an entire day with no update on my car despite numerous requests. She told me that the service adviser left early for the day. I would think someone would return text messages for her if she is gone early. After I finally got my car back and part of the service was an alignment, the car is still pulling to the right. I contacted the service person and let them know that I wanted a refund for the alignment and I would get it done right somewhere else. she said she would check on that. That was 2 days ago and I have not heard back. This service experience is so bad, that despite liking the car, I doubt I would ever buy another Genesis. More

Promptly got my vehicle in for service. Jaden was helpful and friendly. I quickly was provided a shuttle service when needed. My vehicle’s work was completed in a timely manner. My only com Jaden was helpful and friendly. I quickly was provided a shuttle service when needed. My vehicle’s work was completed in a timely manner. My only complaint would be that I don’t know enough about the engines for life program and whether or not my vehicle qualifies and if I would be required to get the additives to maintain that program status. Before my next service I would like some more information. More