Tucson Subaru

Top Notch Customer Service by Subaru Experts Curt and Louie made buying our new Subaru a very smooth and hassle-free experience (we traded our well-worn 1998 Forester for a 2011 model in excellen Curt and Louie made buying our new Subaru a very smooth and hassle-free experience (we traded our well-worn 1998 Forester for a 2011 model in excellent condition). The dealership itself is a great facility -- it has a buzz that is relaxed yet businesslike. Time slips by in great comfort as the various personnel behind the scenes make sure you drive off the lot a happy customer. Curt is a really good people person -- he understands that customers sometimes need a quiet moment to discuss aspects of the sale, and will discreetly go off to talk to a colleague and leave you in the privacy of his office, which is a very nice touch. Curt has a service background and is obviously a Subaru nut, which is great -- his knowledge of the cars is encyclopedic, and he is rightly proud of the engineering quality and sustainability philosophy of the Subaru company, which is important to many Subaru drivers. The car prices are competitive with other Tucson dealerships -- I had hoped the dealership might come down a bit on the sticker price, but they didn't really budge beyond a small online discount. That said, I'm aware that used car profit margins are pretty thin, and although they didn't move much on price, they did add a full roof-rack and a tow hitch for free, and the financing terms were better than we could get from our credit union. All in all, it was a five-star experience in every way. Very highly recommended. More

Stranded I stopped at Tucson Subaru on 8/9/14 and requested service. I explained that I was traveling with 2 kids from LA to Santa Fe and my Subaru 2013 Crosst I stopped at Tucson Subaru on 8/9/14 and requested service. I explained that I was traveling with 2 kids from LA to Santa Fe and my Subaru 2013 Crosstrek has a history of burning oil quickly. I requested that Tucson Subaru verify that oil, all fluid levels, and tire pressure were adequate so that I could safely cross the dessert. Oil was not added although my receipt indicated that "all fluids were topped off"' and car passed the 24 pt inspection. My low oil level light came on 63 miles from Tucson. Thanks to the kindness of strangers at 6am in Benson, I was able to obtain oil and make it back to Tucson but had to cancel our vacation. More

Service Wendy was very helpful and the service was prompt. They did a thorough inspection and advised me before anything needed to be done before doing the w Wendy was very helpful and the service was prompt. They did a thorough inspection and advised me before anything needed to be done before doing the work. More

Great buying experience and wonderful service experience too Bob Wilson in sales was very patient with us - not pushy at all. We take our time in making big decisions, and he was cool with that. Thankfully, we Bob Wilson in sales was very patient with us - not pushy at all. We take our time in making big decisions, and he was cool with that. Thankfully, we have had very limited need for service calls, but in scheduling the regular check-ups and even a last minute tire patch repair (we nabbed a nail), Wendy in service has been great about getting us in quickly. More

Superb caring and meeting a customer"s unique service needs! I brought my 2012 outback in to determine why some of the dashboard lights came on. I determined to come back for service on the next day because I ha I brought my 2012 outback in to determine why some of the dashboard lights came on. I determined to come back for service on the next day because I had too much inside the car that hindered access to the electrical panel of the car. After leaving the dealership, and making it 2 blocks down the road, the car stopped completely. When I called Justin Smith, the service gentleman I usually depend on; he hurriedly brought me a loaner car as I made arrangements to have the car towed back to Tucson Subaru. The handling of this incident is special to me in that it was 102 degrees and Justin acted quickly showing he cared for my unique needs. He deserves a commendation and your business. More

Service was prompt finished in time I was told and they did a thorough inspection and went over it with me before i left. and a free car wash to boot was prompt finished in time I was told and they did a thorough inspection and went over it with me before i left. and a free car wash to boot More

GREAT EXPERIENCE! Thank you Joe Micoletti, Louie Ascencio, and John Petersavage for a great first auto-buying experience. I'm happy it was with Tucson Subaru, and woul Thank you Joe Micoletti, Louie Ascencio, and John Petersavage for a great first auto-buying experience. I'm happy it was with Tucson Subaru, and would gladly recommend them to anyone. It also helps I'm stoked about my new WRX! Thanks guys! More

Great Customer Service Trent is a very honest salesman, I had been looking for a car for over a month and nothing seemed to fit what I was looking for. Trent took the time t Trent is a very honest salesman, I had been looking for a car for over a month and nothing seemed to fit what I was looking for. Trent took the time to find not just one but a couple cars that he thought I would like and that fit in my budget, he made my first time financing a car simple and easy. I would recommend Trent to anyone looking to buy a car and doesn't want to deal with sneaky lying salesmen. More

Super Easy Working with Trent Nichols made the whole car buying experience incredibly easy and stress free. We are very happy with the car and Trent was profess Working with Trent Nichols made the whole car buying experience incredibly easy and stress free. We are very happy with the car and Trent was professional, friendly and detail oriented. Quality cars, professional staff and fiendly service make this a dealership I would recommend to anyone. More

WE LOVE THIS CAR! Went shopping for a late model small SUV. Personal research had dialed in 3 brands/models, with Forester rising to the top of our list for a variety Went shopping for a late model small SUV. Personal research had dialed in 3 brands/models, with Forester rising to the top of our list for a variety of reasons. Trent Nichols spent a generous amount of time with us and was very open and thorough with our questions and at explaining different years and options the available used vehicles came equipped with. In the end the new 2015 Forester premium package felt like the best fit for our purposes. The ride is very nimble, with good acceleration. Comfortable seats, great 360 degree visibility, and a generous moon roof. Getting in and out of this car is effortless, well designed ergonomics with plenty of elbow room inside. Electronics and displays easy to access/work. Ample cargo space. Increased fuel efficiency is as advertised, and helped us opt for the 2015 model. This car is a joy to drive. No regrets and worth every penny. Still haven't discovered anything I don't like about it. Trent has continued to be attentive with several courteous follow up calls. At the onset I went into the purchase process with the normal trepidation about buying a car. I found Trent though the Costco auto program and he proved to be a very congenial, knowledgeable Subaru representative. Never felt any persuasion or steering during our car selection process. Thank you Trent for being a straight up guy. The whole transaction was very comfortable. WE LOVE THIS CAR! More