Tucson Subaru

peace of mind After many hours of internet research, I decided on the Outback for our family car. I read the options and recommendation written on line. But it wa After many hours of internet research, I decided on the Outback for our family car. I read the options and recommendation written on line. But it was not until i met with Trent that we honed in on exactly what i needed and keeping the car affordable. I appreciated Trent's no pressure approach and guidance. The purchase went smoothly and we drove the new car home that evening. Before we left, Trent guided us through every button on the car, teaching us how to use all the features that will be important to us. I appreciate his integrity and professionalism. I know we made a friend that day. More

Service after the sale-be careful Nice as can be before money changed hands. Became a non-person after the sale. Salesman found it difficult to answer or return calls on issues. Issue Nice as can be before money changed hands. Became a non-person after the sale. Salesman found it difficult to answer or return calls on issues. Issue were a frozen lock cylinder that was that way when I bought the car. According to the salesman, the sales manager said it wasn't covered under their warranty. That has cost me $250. Could not acquire the keyless entry code that is missing. That is going to cost me $50 at the Ford dealer. I feel like a Mark at a cheap county fair midway. Make no mistake, these are old school car dealers and should be treated as if you are buying from a For Sale By Owner. Trust nothing without verifying and check everything. There is no going back once the money is paid out. Amendment 10-23-14: After my above written review got noticed by Loren Henry (one of four sales managers), He called me and requested that I write a better review. He insisted that Tucson Subaru is not really like what I described. After I explained the before and after treatment I received, he insisted that they would reimburse for the cost of replacing the lock cylinder, stating it was the right thing to do. The check arrived on 10-22-14. He seems to have a better grasp of the big picture than his fellow Sales Manager, Terry Iseminger. Terry, allegedly, was the one who denied the claim because it wasn't covered. The bottom line is that the car still has some problems, included a CD player that "skips", the keyless entry code that wasn't provided, and a hairline crack in the plastic trim around the speedometer/tachometer, which has now become wider and now visible, These things will cost me to fix or replace. I admit that after 10 years without buying a car, I should have been more cautious and less trusting. I do own some of these poor diligence results. Do yourself a favor. If you shop at Tucson Subaru, take the time to introduce yourself to Loren Henry. It just may be the difference between a poor experience and a good one. More

Tucson Subaru is the best dealership in Tucson Last Saturday my husband and I walked into the Tucson Subaru dealership of Tucson. We had no intension of buying a car, we were just looking. We had Last Saturday my husband and I walked into the Tucson Subaru dealership of Tucson. We had no intension of buying a car, we were just looking. We had never purchased a new vehicle but I had convinced my husband that after 43 years of marriage I deserved a new car! But, the thought of going through the process of buying a car was not something that I was looking forward to. I had heard stories of sales pressure and the confusion of negotiations on the sale price. So, when Joe McNeill introduced himself and ask if he could help us, my guard went up! But in a matter of minutes I realized that Joe was simply there to help in our decision making. I appreciated his patience with us as we ask questions and drove different models. He was so considerate, making us feel like he had all day to spend with us. Then we went into his office and we went over the price of the 2015 Forester. I told Joe that I needed to look at another car from another dealership before I could go any further. I expected a less than friendly responses. That didn't happen. Joe said that he hoped that I would find the car that I wanted. He said he hoped that the car would be a Subaru and that he would look forward to talking to us later in the day. So, we did go to another dealership and I did test drive another car. The difference between Tucson Subaru and this dealership was as different as night and day. They were nothing like Tucson Subaru. The experience there was very unprofessional. We soon realized that we belonged at the Subaru dealership where we were treated like a valued customer. We called Joe and he was there waiting for us. We drove our new 2015 Subaru Forester home that night. Thank you Joe and to your team for making a car purchase enjoyable and exciting. Take my advise , if you want to see how a professional car dealership operates go to Tucson Subaru. And ask for Joe McNeill! More

Our Best Car Buying Experience, EVER! My wife and I have been Toyota owners for many years but decided to check out Subaru after reading a Consumer Reports article giving the Forester it's My wife and I have been Toyota owners for many years but decided to check out Subaru after reading a Consumer Reports article giving the Forester it's highest in class rating. The day we visited the Subaru dealership we were extremely fortunate to be met by Joe McNeill. Joe is the kind of salesperson you hope to work with...very knowledgable of the vehicles and dealership, professional and friendly in every way. Never did we feel the customary sales pressure to buy! Joe answered all our questions and was patient with our decision making process. He assisted us over several different days in finding the exact vehicle for us. After the purchase, Joe followed up to ensure we had all the information we needed on the new vehicle. We would highly encourage anyone looking for a new or used vehicle to contact Joe McNeill! We are still extremely pleased to have purchased our 2015 Forester back in July...the vehicle is fun to drive, looks terrific and truly has a quality feel to it. Lastly, after purchasing the Forester we decided to have body side moulding applied. Our experience with Justin Smith in the service department was excellent! Tucson Subaru really does believe in and deliver 1st class customer service! More

Terrific Experience Picked up my new Subaru Legacy on October 10. Worked with Kevin Woessner, CJ Nichols, and Tim Hanson. All three of them were patient, listened to my Picked up my new Subaru Legacy on October 10. Worked with Kevin Woessner, CJ Nichols, and Tim Hanson. All three of them were patient, listened to my needs, explained all aspects of the deal and vehicle, and most importantly for me, no high pressure. I had some specific requests and they did their best to meet my needs. More

Subaru Impreza purchase Great experience! I was referred by a friend and have referred friends to Trent Nichols. He is my car salesman in the future for sure. Great experience! I was referred by a friend and have referred friends to Trent Nichols. He is my car salesman in the future for sure. More

Excellent Customer Service from Texas to Arizona In doing the preliminary research for purchasing either a 2014 or a 2015 Subaru WRX STI, I contacted Trent Nichols of Tucson Subaru. The research was In doing the preliminary research for purchasing either a 2014 or a 2015 Subaru WRX STI, I contacted Trent Nichols of Tucson Subaru. The research was going to be complicated, because I was doing it on behalf of my son. At that time, my son was in the USAF stationed in South Korea, and was unavailable to be directly involved in the purchase. I live outside of Houston, Texas, but my son's next assigned base was to be in Tucson, Arizona. Where to purchase the STI varied from Houston to Dallas to San Francisco to Tucson. All areas that my son would be stopping at when returning from Korea. Of all the Subaru personnel that I dealt with, Trent Nichols was the most helpful. He knew that due to taxes, purchasing the STI in Texas would be less expensive. Despite this, he still went above and beyond in helping me make the right decisions selecting features and options for my son's first brand new car. For example: What color is best for the Arizona sun? Trent even suggested various neighborhoods in the Tucson area near the base, that would be better for my son. Trent's attitude in assisting a Subaru owner, regardless of whether or not he made the sale, reflects greatly on his professionalism, on Subaru, and Tucson Subaru. The first person I recommended my son to see in Tucson, upon his arrival there from Korea was Trent. After several long conversations with Trent, I feel confident that anyone considering purchasing a vehicle should put Trent Nichols at the top of their list of people to speak with. You will be pleased to find that you will be treated as a person and not just a customer. Sincerely, Harry Feinman More

Trent was excellent! My experience was great - friendly people, straightforward & non-gimmicky. Tucson Subaru is great dealership selling great vehicles. Trent Nichols was My experience was great - friendly people, straightforward & non-gimmicky. Tucson Subaru is great dealership selling great vehicles. Trent Nichols was very attentive and was able to help me quickly and efficiently. More

Great Experience I had a great experience my car through Tucson Subaru with Kevin Woessner. Kevin was extremely patient working with me. I ask a lot of questions and I had a great experience my car through Tucson Subaru with Kevin Woessner. Kevin was extremely patient working with me. I ask a lot of questions and shopped around. There was never any pressure to close the deal today. Kevin continues to stay in touch after the purchase. More

A good experience This purchase process was easy. We did our homework in advance. We narrowed our choice down to a few models and options. We shopped around, and Tuc This purchase process was easy. We did our homework in advance. We narrowed our choice down to a few models and options. We shopped around, and Tucson Subaru offered us the best price / interest rate combo. CJ Nichols did a great job working with us to insure that we all got the best deal possible. More