Tucson Subaru

They Made the Best of a Bad Situation So I came prepared. I got pre approved for a loan, called and got an appointment with Trent in the morning, and came knowing which car exactly I wante So I came prepared. I got pre approved for a loan, called and got an appointment with Trent in the morning, and came knowing which car exactly I wanted. Everything started off great. Trent showed me the car I wanted and few others just so I have something to compare with. We took the car out for a drive, came back, and got down to finances. I had all my loan information, paystubs, references, etc. Unfortunately, the bank (Pima Federal Credit Union, who I will no longer be using) denied the loan because I have a 1099 and I am a first time buyer. These are all things PFCU knew when I got the pre approval but they waited until I went to go buy the car to deny me. So Trent got right on that and contacted every bank and credit union in their CUDL program. It did take all day but Trent kept me updated regularly and even got me lunch because I had been there so long. So many banks and unions did not want to give me a loan because of the 1099 and being a first time buyer and those that did wanted me to pay a huge monthly payment with huge interest rate, which is understandable but I went in with different expectations because of what I gotten pre approved for. Even after every bank and union denied me, the Subaru team called back one of the banks and essentially begged on my behalf to give me a decent loan. And I got it! They worked so hard for me to get this loan, most places were offering 15% interest with 300$ something monthly payments and they worked so hard to get me a 8% interest with 200$ something monthly payment. Everyone who worked there was so excited for me, it was unbelievable. The dealership was even willing to not make a profit on the sale. Once they got me the loan, I was able to sit down with Traci (who was working so hard behind the curtain to make this deal happen) and sign all the documents and drive away with my first car, secure in knowing I got the best loan I possibly could. So you can say this was the best and worst experience I've had with buying a car. Worst: Never using Pima Federal Credit Union. Best: I bought a used Prius at the Subaru dealership and will go back to Subaru and Trent to get my next car even if it isn't a Subaru. Thank you so much for all your hard work! More

Flying High I love my new whip! Thank you to Joe and the team at Tucson Subaru! I have to right some more words here. One more. I love my new whip! Thank you to Joe and the team at Tucson Subaru! I have to right some more words here. One more. More

Very Expensive Radio I love my new 2016 Subaru Outback which I have only had for 3 days. I also loved my 2015 Subaru Outback except for having troubles with the radio f I love my new 2016 Subaru Outback which I have only had for 3 days. I also loved my 2015 Subaru Outback except for having troubles with the radio for the one year that I owned it. I had never had trouble with a new car before. They wiped the software off the system at least twice. The dealership finally worked out a trade for me into a new car with a different model radio. Nevertheless, it was a costly $7,000 radio exchange. Today 3/26/16 I tried to call the service department many times between 8 am and 9 am on this Saturday. The woman answering the phones even hand walked down a message to service to please call me. I need to make an appointment to have side moldings put on my new car. I was told that at 9 am more help would come in and they would get back to me by 9:15 a.m. They shouldn't be open on Saturday if they don't have the people to staff the operation. I called back at 9:30 a.m. and finally reached Marco who was very nice and scheduled an appointment that worked for me 3/29 at 8 am. BTW, Marco in service, has always been very polite and has tried to help me the last six months resolve my ongoing radio issues. I think he has been as frustrated as I have been. My temper has gotten the best of me a couple of times, but Marco has remained calm and has tried to help me. More

Straightforward and transparent numbers My salesman, CJ Nichols, gave me a thorough overview of the car, fun test-drive with demonstration of car's abilities, and clear price print-outs with My salesman, CJ Nichols, gave me a thorough overview of the car, fun test-drive with demonstration of car's abilities, and clear price print-outs with breakdowns. The finance manager was equally straightforward. I am very happy with my new car, and feel that with all the safety features and all-wheel drive, it is a great value for the money. More

Fantastic! While this is the first car I have personally purchased, hardly is it the first dealership I have dealt with. Tainted by past experiences with other d While this is the first car I have personally purchased, hardly is it the first dealership I have dealt with. Tainted by past experiences with other dealerships I came to this one rather hesitantly. After taking a quick look at the cars, Steve approached me and greeted me warmly. Unlike other salesmen I have dealt with, Steve dealt with me patiently and made an honest effort to help me find the car that I was looking for. Once we agreed on the price I purchased the car and have been enjoying it since. The claims that Steve made come true (such as the price of my insurance would likely drop after purchasing a Subaru), and to say I am pleased with the events that transpired would be a gross understatement. Not only would I recommend this dealership to a friend, but I would also come back to this dealership whenever I decide to purchase another vehicle. Thank you to Steve, Traci, and the Tucson Subaru Dealership! If you are in the market to purchase a new automobile, consider this dealership: it would be a great surprise to me if you are not at least as satisfied with them as I was. More

Wonderful Ken the sales person was wonderful to work with. He was very helpful and worked with us, since my husband was in Afghanistan. Which took three months Ken the sales person was wonderful to work with. He was very helpful and worked with us, since my husband was in Afghanistan. Which took three months before we purchased our vehicle. More

excels salesman was friendly and not pushy , the latter quality was in contrast to other dealers I visited and I greatly appreciated it. He listened to what salesman was friendly and not pushy , the latter quality was in contrast to other dealers I visited and I greatly appreciated it. He listened to what I had in mind then made a recommendation which fit perfectly. The accountant was very friendly and led me thru the tedious paper work as quickly as he could. Would recommend both. More

Exceptional CJ and the staff at Tucson Subaru made our visit exceptionally smooth and painless! Taking 2 children (10 years old and 5 months) is not my ideal car CJ and the staff at Tucson Subaru made our visit exceptionally smooth and painless! Taking 2 children (10 years old and 5 months) is not my ideal car buying experience, but CJ was attentive and quick with the process while still being appropriately detailed. We were pleased with every single process from the test drive, paperwork and financing process. To be surprised with flowers was a pleasant surprise! Your dealership made us feel that we weren't just another customer walking through the door, but rather a family seeking the best car possible and CJ made sure we found what we wanted! We would highly recommend your dealership to friends and family! Thank you for an amazing experience! More

In. Out. Satisfied. This dealership and it's staff provided me with non-stop professional customer service. Over a 3 day period from greeting, to test drive, and finalizi This dealership and it's staff provided me with non-stop professional customer service. Over a 3 day period from greeting, to test drive, and finalizing the sale they insured I had full knowledge and satisfaction through every step. I didn't feel pressured or intimidated dealing with their friendly salesmen. I highly recommend Tucson Subaru to anyone in the market for a reliable, fun, and stylish vehicle. More

Very patient and professional Chris was extremely helpful, professional, patient, and honest in selecting my new vehicle. He met me at a very short notice and helped me trade in m Chris was extremely helpful, professional, patient, and honest in selecting my new vehicle. He met me at a very short notice and helped me trade in my old car and drive out a new in the exact same day! He was also very patient with me trying to decide between vehicles and gave me feedback based on what should be beneficial to me. If you did not know previous, as I have not either, Subaru is extremely friendly towards military service members. I would highly recommend! Once again, thanks Chris. More