Tracy Honda

Hank helped us find a used vehicle that matched our needs. He was very responsive to our every comment and was very helpful, even during an "after sale" request... If in the event we need to sell t needs. He was very responsive to our every comment and was very helpful, even during an "after sale" request... If in the event we need to sell the car we purchased, we will trade it in. We would buy again from your dealership! Brian Zanni More

My wife and I drove to Tracy from Sacramento (60 miles) to view used Accords that we were considering buying after having seen on the Tracy Honda website. I had spoken with Gordon Gooch on the phone and a to view used Accords that we were considering buying after having seen on the Tracy Honda website. I had spoken with Gordon Gooch on the phone and arranged to meet at the Dealer. Gordon met us and proceeded to show us several used cars and let us test drive any that we wanted. He was very low pressure and easy to converse with. After a couple of hours of his time, we didn't see any used cars that we were particularly excited about. We then turned our attention to a new, 2010 Honda Accord sedan. Gordon again let us test drive a new Accord and we were impressed with the handling, styling and ammenities compared to the used Accords we had been looking at. Gordon gave us an offer which seemed very reasonable. The car was not in stock, so he offered to locate one and would let us know. We returned to Sacramento and Gordon contacted us later the following week, informing us he had located an Accord in the color and style we wanted. Despite the long distance from our home to the Dealership, because of Gordon's effort, knowledge of the vehicles, time spent with us and the fact we enjoyed working with him, we decided to purchase our Accord through Tracy Honda despite there being a local dealer much closer. Gordon arranged for our paperwork to be done electronically, qualified us for a car loan through Honda and had our car delivered to our house very painlessly. He made it a wonderfully easy experience. I have recommended Tracy Honda and Gordon Gooch to some of my friends and family. Sincerely, John & Kristi Fujimoto More

Overall I am very pleased with my dealings with Hank Klaren. The reason I directly contacted Hank was due to my previous experience with Hank in the previous years. There are 2 things I did not like Klaren. The reason I directly contacted Hank was due to my previous experience with Hank in the previous years. There are 2 things I did not like and it has nothing to do with Hank and/or his work. 1) I received a $500 gift certificate in the main from Tracy Honda. The information packet stated that it can be used for car buying as well as maintenance cost. I tried to use it during my purchase and was told that this car was 'not eligible'. Not very happy about it - since it was not explicitly listed as an exception. Seems like it was made up as we went along. 2) I did not appreciate the hard sale in the finance manager office about extended warranty and lo-jack purchase. The sales pitch is that after 36k miles, major problem costs can be a big ticket item. I was hoping that Honda did not have to tell me that after 36k miles, I can expect these problems. This is one of the reason I went with Honda and not a domestic brand. More

I needed to replace my Volvo and wanted a car that was good for the enviroment. I chose Honda and waited for a hybrid to appear on line. I traveled from Marin County to Tracy to purchase my car, which w good for the enviroment. I chose Honda and waited for a hybrid to appear on line. I traveled from Marin County to Tracy to purchase my car, which was delivered to me for no extra charge! Hank and the entire staff are courteous and went out of their way to make my consumer experience pleasant. I've continued to take my Honda there for major service, and the large booster battery was recently replaced at no charge (still under warranty). Thank you, Honda, Hank, and also the service employee who was very helpful (think his name was Steve, but you have it in your records). More

Hank was very friendly not just when i had purchased the vehicle but everytime i visit.all of the service people also very polite and concerned for my needs and time constraints.my vehicle was alsays servic vehicle but everytime i visit.all of the service people also very polite and concerned for my needs and time constraints.my vehicle was alsays serviced on time with no problems.i would highly recomend this dealership to all my friends and family. i will be contacting hank agin when we get ready to purchase a vehicle for my daughter.Thank You Jerry Stevens More

I was very pleased with my buying experience at Tracy Honda. Hank Klaren was very friendly & helpful & I never felt pressured by him. He went out of his way to help me. I had checked out two other dea Honda. Hank Klaren was very friendly & helpful & I never felt pressured by him. He went out of his way to help me. I had checked out two other dealerships (one in my hometown) but ended up going the distance to buy my car in Tracy because of the friendly customer service & better price that I was offered. It was worth the extra miles to buy it at Tracy Honda. More

Gordon Gooch was terrific. He was honest and quick to respond to any questions I had and was patient with me during my decision process. He was the reason I chose a Honda over Toyota. When I picked up respond to any questions I had and was patient with me during my decision process. He was the reason I chose a Honda over Toyota. When I picked up my car he greeted me with a friendly smile, took time to answer all of my questions and was quick to complete the appropriate paperwork. He was knowledgeable of all functions of the car and was helpful with the explanation of XM radio and the blue tooth set up. I thank him for his kindness and would not hesitate to recommend him to anyone wishing to purchase a Honda. More

I had a great experience doing business with Tracy Honda. It was a hassle free & stress free car purchase. If ever I make my next car purchase, it will definitely be with Tracy Honda. I would like to than It was a hassle free & stress free car purchase. If ever I make my next car purchase, it will definitely be with Tracy Honda. I would like to thank Gordon Gooch for showing me the car's features. To Todd for making this sale go as smooth as possible. And to Paul for helping fix the door handle. Special mention goes to the courteous receptionist. Thank you. More

I was VERY pleased with the service received at Tracy Honda, specifically with Nick Castillo. I felt that I got a good price on an excellent car and I was extremely happy with the customer service that Honda, specifically with Nick Castillo. I felt that I got a good price on an excellent car and I was extremely happy with the customer service that was given to me. I would certainly recommend this dealer to any of my family or friends who were in the market for a new/used car. Thanks! More

We bought 2 cars from this dealer in a 2 week span. We checked all the dealers in our area and found Tracy to be the most upfront. My youngest daughter researched and found the car she wanted. Spoke with checked all the dealers in our area and found Tracy to be the most upfront. My youngest daughter researched and found the car she wanted. Spoke with Nick and went back a few times before deciding on the car of her choice. He was fair with the pricing and made the process very easy and stress free. My older child was in a bad accident and her car was totallled. We went back to look at cars and deal with Nick. After looking around and checking prices Tracy Honda was the only one that wanted to work with us. Dublin Honda hung up on me several times and were to arrogant to want to deal with me. Tracy Honda was Fair and Pleasant to deal with. Everyone that works there were friendly and make you feel at home. Thank you for helping my family in the good times and bad.we really appreciate the way you made us fill. Sincerely Kathie Ness-McCulley and family More