I had a very disappointing experience with Tracy Honda, and I feel the pricing and invoicing were far from transparent. I was initially quoted $663.80 for Honda part #38809-TBC-A31, the Body Control Module for my 2017 Honda Civic EX sedan, 4-door. I found the same part online for around $409, so I questioned why Tracy Honda was charging significantly more. When I questioned the price difference, I was told they could reduce the parts price, but because they had already given me a 10% reduction on labor, they could not reduce both. I was told that if they lowered the parts price, the labor price would go up. That is what concerns me most. Instead of providing straightforward and transparent pricing, the cost appeared to shift between the part and labor. The revised pricing was approximately $492 for the part and $755 for labor. I also was not given a clear explanation of how the $755 labor charge was calculated. I wanted to know exactly how many hours were spent on the repair and what labor rate was being charged, but the invoice did not clearly explain that breakdown. As a customer, I expect a dealership to provide clear pricing and a complete itemized invoice. When the part is significantly more expensive than the online price and the labor charge is not clearly broken down, it leaves me feeling that I am being overcharged. My experience with Tracy Honda was that they were not transparent with their invoices or pricing and were not customer-friendly. I left feeling that the focus was on getting the maximum amount of money from the customer rather than clearly explaining the charges. If you use Tracy Honda’s service department, check the part number and parts pricing yourself, ask exactly how many labor hours are being charged and what the labor rate is, and make sure you receive a complete itemized invoice before approving the repair.

Gursewak Singh ,Yuri Great experience good deal .Thank you for the car must visit this dealership

I’ve been working with Tracy Honda for over 8 years, and I wouldn’t dream of getting a car from anywhere else! Geo Rower and Frank Esparza always go above and beyond with exceptional service, straightforward deals, and zero pressure — truly some of the best in the business. The entire team is awesome, always making the process smooth and stress-free. Super satisfied once again!

We upgraded the car at this dealership. They explained the information what we needed perfectly. Thank you!

Great customer service from everyone at Tracy Honda every time I have been there to purchase car or have serviced.

I had a great experience working with Geo on the purchase our CRV Hybrid! From the moment I walked in, he was friendly, professional, and truly listened to what I was looking for. He guided me through my options with great knowledge of all the choices! Geo went above and beyond to make sure I felt comfortable and confident in my purchase. He answered all my questions and made the whole process smooth and stress-free. If you’re looking for a knowledgeable sales rep. I highly recommend working with Geo!