Toyota of Tri-Cities

Just another great service experience! We have always had nothing but the best experience from the Service Department, an this time was no exception. After the vehicle was expertly assesse We have always had nothing but the best experience from the Service Department, an this time was no exception. After the vehicle was expertly assessed by a tecnivian, Raul Sanchez called me to clearly explain the nature of the mechanical problem, and that parts would be need to be ordered as they were not in stock. He then gave me a cost estimate that later proved to be exact. Raul ensured that the parts were ordered in time to arrive the next morning, which they did. The vehicle was then repaired and ready for pick up shortly after noon. We were back in business and the vehicle once again worked just great. Raul was extremely helpful and very professional throughout the whole process and it was great working with him. More

Great service! Had great service! Service people were very professiona and helpful. Have taken my Toyota Tacoma to be serviced exclusively to the dealership. Very e Had great service! Service people were very professiona and helpful. Have taken my Toyota Tacoma to be serviced exclusively to the dealership. Very efficient and explanations are detailed. More

Always the BEST service You did right in hiring Jomi, my wife and I would follow her wherever she goes. We have always been treated right by her and trust her to the utmost. You did right in hiring Jomi, my wife and I would follow her wherever she goes. We have always been treated right by her and trust her to the utmost. Before meeting her we found we could not trust any service personal elsewhere. It all starts with a service advisor and in her you have a gem!!! THANK YOU. More

Fixed it Had seat belt light going off and on several times a day. They did diagnosis for $120 Found problem under passenger seat connection and fixed it. Had seat belt light going off and on several times a day. They did diagnosis for $120 Found problem under passenger seat connection and fixed it. N Back home in 90 minutes More

Best Customer Service Ever Everyone goes out of their way to provide exceptional service. They always exceed my expectations! Love coming here. The snack bar for customers wh Everyone goes out of their way to provide exceptional service. They always exceed my expectations! Love coming here. The snack bar for customers while you're waiting is a really nice touch. More

New tires, alignment and rear brake replacement Your staff is top notch. They took care of all of my cars needs. They go out of their way to accommodate us. We trust Toyota of TriCities with all of Your staff is top notch. They took care of all of my cars needs. They go out of their way to accommodate us. We trust Toyota of TriCities with all of our car maintenance. More

Good overall, friendly salesman, and others This was a typical used car sales, but not high pressure. Salesman was good to work with and friendly as were all personnel I interacted with. For a This was a typical used car sales, but not high pressure. Salesman was good to work with and friendly as were all personnel I interacted with. For a new vehicle in the future I will compare their prices with deals through Costco. More

Great Service I made a appointment to get my Highlander serviced the service was quick they pointed out it needed a couple of other items that needed attention so t I made a appointment to get my Highlander serviced the service was quick they pointed out it needed a couple of other items that needed attention so they informed me I had them take care of it still with a hour having it completed quick good service. More

I always use the dealership for service. The staff have always been polite, helpful and honest. My appointments are on time, the estimated time of work is accurate, within minites. The price The staff have always been polite, helpful and honest. My appointments are on time, the estimated time of work is accurate, within minites. The price is better than quoted at other service stations. More

Always Pleased Showed up for the appt and mileage was discussed with the young lady. First time I've ever had to go back to the car and get the mileage. After the Showed up for the appt and mileage was discussed with the young lady. First time I've ever had to go back to the car and get the mileage. After the regular vehicle maintenance was completed, I was contacted by a different employee named Jome. I was delighted because she is very personable, courteous and explained everything reference the paper work, made sure the warranty book got stamped and placed back in the car. The dealership has customer care down to a science and I love it. Wonderful, clean restroom facility and even a cookie! More