Toyota of Tri-Cities

Always Pleased Showed up for the appt and mileage was discussed with the young lady. First time I've ever had to go back to the car and get the mileage. After the Showed up for the appt and mileage was discussed with the young lady. First time I've ever had to go back to the car and get the mileage. After the regular vehicle maintenance was completed, I was contacted by a different employee named Jome. I was delighted because she is very personable, courteous and explained everything reference the paper work, made sure the warranty book got stamped and placed back in the car. The dealership has customer care down to a science and I love it. Wonderful, clean restroom facility and even a cookie! More

Purchase of 2015 Toyota Camry First, I have to confess that I hate car shopping, but it was time to trade in my 2004 Camry for something newer with less miles. I expected the expe First, I have to confess that I hate car shopping, but it was time to trade in my 2004 Camry for something newer with less miles. I expected the experience to be stressful, but I was pleasantly surprised when I connected with Rosy Florian--the salesperson at the Toyota dealership. She didn't pressure me and was very pleasant and patient while I asked lots of questions and was slow to make a decision. She made me feel comfortable through the whole process. I am happy with my new Camry and happy with the buying process--thanks to Rosy. More

Review of Ford purchase from Toyota Through the listings that I looked online, I found the Ford I was looking for out of all places in a Toyota dealership. From the first phoncall to the Through the listings that I looked online, I found the Ford I was looking for out of all places in a Toyota dealership. From the first phoncall to the last paperwork signed, the process was smooth and only took a few hours. I would highly recommend this dealership for a vehicle purchase. More

Service and Camry are great! Great customer service. My Camry at 120K is also great. I like they way they drive the car back when they're done. And the comfortable chairs tha Great customer service. My Camry at 120K is also great. I like they way they drive the car back when they're done. And the comfortable chairs that vibrate. More

5000 mile service of my Tundra The trip to the dealership for my scheduled maintenance was outstanding! The service department was courteous and very prompt getting the service comp The trip to the dealership for my scheduled maintenance was outstanding! The service department was courteous and very prompt getting the service completed in a very timely manner. The customer service station was also very friendly and helpful to all those waiting on service. More

Great service experience Make an appointment for service, and they are ready for you! Prompt. Get right to work on the car. Very honest. Explain everything, including pric Make an appointment for service, and they are ready for you! Prompt. Get right to work on the car. Very honest. Explain everything, including price and time. Told me "no" your brakes are fine, don't need fixing. Saved me money! Plus they have a nice lounge with coffee and cookies! And I get to look around at the latest models with no pressure. They are the best! More

Great Service Service was great as usual. Did not have an appointment, but got right in anyway. The wait was short and enjoyable. My sales representative came o Service was great as usual. Did not have an appointment, but got right in anyway. The wait was short and enjoyable. My sales representative came out to say hello and ensure no issues with the vehicle. Drinks and snacks were available for your enjoyment. The maintenance representative went over in detail the work performed. I have always taken my vehicles to this dealership (even non-Toyotas) More

New Purchase Bargain Made Fast, Friendly, Easy My wife picked out the new RAV-4 Hybrid she wanted, from a combination of literature review and ratings and test drive. I then did a little research My wife picked out the new RAV-4 Hybrid she wanted, from a combination of literature review and ratings and test drive. I then did a little research on price, and asked the dealer for an "average actual" bargain that would be fair to both of us. We struck that price with no pressure -- I told them I would walk as soon as they "up-to" or four-squared me, and then later I was a little embarrassed I had been so forward, as apparently they were not going to do that anyway. Great experience! More

Friendly, fast, and efficient routine maintenance service For 16 years, Tri-Cities Toyota's routine maintenance service has made me a happy customer for preventive care of the very reliable Toyota vehicles I For 16 years, Tri-Cities Toyota's routine maintenance service has made me a happy customer for preventive care of the very reliable Toyota vehicles I have owned. More

20,000 mile service on Highlander Other than discussing an issue with a warranty repair that had been addressed twice and failed in both cases and finally having to argue with the serv Other than discussing an issue with a warranty repair that had been addressed twice and failed in both cases and finally having to argue with the service manager regarding Toyota's responsibility to honor their warranty regardless how many tries by the dealer to correct the issue, everything else was fine. More