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Toyota of Tri-Cities
Kennewick, WA
168 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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168 Reviews of Toyota of Tri-Cities
March 13, 2019
2014 highlander I went in for service and they told me about my low battery so I let them change it for me. The price was reasonable I went in for service and they told me about my low battery so I let them change it for me. The price was reasonable More
by Gasiedu
Employees Worked With
Jomi Gross
March 13, 2019
Truck Major repair Dropped off truck Sunday night with no appointment. First thing on Monday Morning, I got a call from Ms. Jomi for diagnosis. Mid morning I got a call Dropped off truck Sunday night with no appointment. First thing on Monday Morning, I got a call from Ms. Jomi for diagnosis. Mid morning I got a call back with the test results that inlet air pump and valve need replacement with a cost about $2300. I authorized to order the parts and repair. The over night the parts and the car was ready for pickup next day Tuesday mid morning. I always trusted the folks at Toyota of Tri-Cities and never question their professional opinions. On Monday, I also received a surprise call that the Owner has covered the entire repair costs. I have never experienced this type of generosity in my entire life. We are very grateful for the wonderful genuine generosity of the owner Mr. Dwight. We have been a Toyota owner Van, Camry and Tundra. This year we are hopeful to buy a new Highlander. More
by Abbas
Employees Worked With
Jomi Gross
February 15, 2019
Friendly staff doing excellent work Service was done even faster then the estimated time. Staff was great and helpful. They did great work and answered all my questions and concerns. Service was done even faster then the estimated time. Staff was great and helpful. They did great work and answered all my questions and concerns. More
by Sergio3434
Employees Worked With
David Henrikson , Gerald Berg
February 12, 2019
Service They do good work and they are very conscientious about the job they Do you and went beyond the scope to finish the job well done They do good work and they are very conscientious about the job they Do you and went beyond the scope to finish the job well done More
by Dawg
Employees Worked With
Eduardo Alvarado, Jomi Gross
January 27, 2019
Oil change turned brake repair Toyota of Tri Cities has always done an outstanding job maintaining our vehicle. Upon inspection of our brakes they told us we had the option of repl Toyota of Tri Cities has always done an outstanding job maintaining our vehicle. Upon inspection of our brakes they told us we had the option of replacing them that day or would most likely be necessary by the next oil change. We were not pressured to perform the maintenance that day but were made aware of the special promotion and discounts. Ultimately we chose to have the brakes eplaced and they quickly had me back on my way. More
by OnlyToyata
Employees Worked With
Eduardo Alvarado
January 20, 2019
Almost! TriCities, WA dealership is outstanding in all regards. However after buying the brand new Highlander (expensive) and in the navigation system final TriCities, WA dealership is outstanding in all regards. However after buying the brand new Highlander (expensive) and in the navigation system final walk-through our sales rep discovered the voice command software doesn't function. Great! Another 200 mile round trip someday to the dealer when Toyota finds a software solution. New Highlander sold defective? Common Toyota! More
by Almost
Employees Worked With
Justin S.
August 10, 2018
My appointment was for an airbag replacemt recall. I give this dealership an excellent mark Because of their professionalism in Handling a very busy service dept. My Car was ready on time as promise I give this dealership an excellent mark Because of their professionalism in Handling a very busy service dept. My Car was ready on time as promised. I would recommend this Toyota dealership to anyone needing service On their vehicle. They are awesome! Sincerely Kimberly k.Oyen More
by Kimberly's Scion
Employees Worked With
Robin Beckman, Jomi Gross, & Eric Mongeau
August 05, 2018
5000 mile check up I like this dealership, This is our families third Toyota...But when buying a new car, I want a car wash included in first checkup... I like this dealership, This is our families third Toyota...But when buying a new car, I want a car wash included in first checkup... More
by brammom
Employees Worked With
not sure of his name
August 04, 2018
First service on new truck Organized and professional, work done as promised. Clean waiting area with coffee and cookies. Paperwork provided at the end was clear and documented Organized and professional, work done as promised. Clean waiting area with coffee and cookies. Paperwork provided at the end was clear and documented well the work performed. More
by steve
Employees Worked With
Tony
July 26, 2018
Maintenance John Peece is the reason I use Toyota of TriCities! His customer service is exemplary! I trust John to be honest and have the experience necessary! John Peece is the reason I use Toyota of TriCities! His customer service is exemplary! I trust John to be honest and have the experience necessary! More
by Tinman123
Employees Worked With
John Peece
