Toyota of Tri-Cities

Sales group was great to work with. Lee Davis a straight up guy, Jerry Ayala great customer service. Jomi my Service point of contact was great. However concerned with Service tendency to nickel and di up guy, Jerry Ayala great customer service. Jomi my Service point of contact was great. However concerned with Service tendency to nickel and dime though. Have a 16 Corolla with an airbag light, initially just over warranty and was told repair was going to be $800 given a safety issue will certainly will take into next consideration when I replace. Similar issue with new Tundra spent $435 to get OEM Tire sensors and can’t get them to read, cost $50 to reprogram (discounted) spent 3 hours waiting. Now I’m having to schedule a time to get them broke down and cleared still not working . Told every time I swap snow tires will have a reprogram... very frustrating. Again I buy a new pickup every 3 years, this little hiccup on tires will impact the likelihood of buying a Toyota next time. Outside that really like my new Tundra. More

Service review Great service and great people, clean facilities. I really like the friendly staff. I enjoy the shuttle service especially Doug, It is move to have wa Great service and great people, clean facilities. I really like the friendly staff. I enjoy the shuttle service especially Doug, It is move to have warm cinnamon buns in the morning too. More

Response to toyota The response from Toyota is not entirely accurate. The service manager did offer a solution not solutions but with very little degree of confidence o The response from Toyota is not entirely accurate. The service manager did offer a solution not solutions but with very little degree of confidence of achievement. The service manager never indicated the status of the new parts so never guaranteed whether the harness could get installed buy Saturday. I did respond yes to his asking if the door was closed on this because he wasn’t offering any assured resolution (s) to my having a harness prior to me needing to pull a trailer this Saturday. So I had to go with the guaranteed solution of installing it myself. Not once did he or anyone offer any compensation in the form Of a discount, fuel purchase for return trip or future service and He did not offer to come get the car so I wouldn’t have to take a day off work. I would have hoped for a little more effort on their part to satisfy what I thought was a valued customer. More

amazing services and staff too Since the day I purchase my truck from them all the staff had been so helpful and they still check on me to see how I’m liking my truck after two year Since the day I purchase my truck from them all the staff had been so helpful and they still check on me to see how I’m liking my truck after two years. When I take my truck for services staff are always welcoming and willing to assist you. More

Had a faulty water pump Went in for my scheduled service and they noticed I was low on coolant. Found out the water pump was leaking. Set up a 4 o’clock appointment. Dropped Went in for my scheduled service and they noticed I was low on coolant. Found out the water pump was leaking. Set up a 4 o’clock appointment. Dropped off my car at 8:30 am. And they called before noon to let me know they were done with my car. More

Very good service! Oil change &, tire rotation done in timely manner. New part already received &, covered under warranty for replacement next Tuesday. That is 2 weeks e Oil change &, tire rotation done in timely manner. New part already received &, covered under warranty for replacement next Tuesday. That is 2 weeks earlier than originally estimated! More