Toyota of Tri-Cities

Stranded in Tri-Cities I was going to visit friends in the Tri-Cities when my Highlander dashboard starting blinking and lit up. I was about 15 miles out and it was driving I was going to visit friends in the Tri-Cities when my Highlander dashboard starting blinking and lit up. I was about 15 miles out and it was driving fine, etc. so got to my friends. She called Toyota and talked with Davy to see if he could tell us what it was all about. He talked with my friend and then Raul talked to her explaining what it could be and he asked if we could we bring it right in. Being late afternoon on Friday, that was fantastic service. Took it in and by 5 pm, they called and told me what had happened. They worked me in very quickly which I really appreciated as I had to drive back to Spokane on Monday morning. It was a oil sensor and then it set off other sensors. Had to replace the sensor and they checked it all out including the other sensors that were having difficulties but the one sensor is what set them all off. It was replaced and they kept the vehicle overnight and drove it the next day to make sure it was all taken care of - it was. Ready to go by about 9:30 Sat morning. A big thank you to Davy and Raul - they were great and so pleasant to work with - even told me the bad news on the price of the sensor carefully!! Purchased the Highlander there and will certainly talk with them when time to replace. Service exceptional for sure. Judy Boyd More

Best dealership ever! Great service, incredibly friendly and helpful staff at all levels. Service bays so clean you could drink or eat a meal comfortably there. Everything Great service, incredibly friendly and helpful staff at all levels. Service bays so clean you could drink or eat a meal comfortably there. Everything about my car that needed attention was carefully explained to me and I can recommend this more highly More

"WOW" What a difference! Amazing service! Great service! Everyone was so nice! Makes me want to buy another Toyota! Super fast and efficient service! I can't wait to come back for my next serv Great service! Everyone was so nice! Makes me want to buy another Toyota! Super fast and efficient service! I can't wait to come back for my next service More

Fast and through service. always enjoy going to Toyota of Tri-Cities for service. Fast and thorough with friendly and knowledgeable Customer Service Staff. Free coffee and co always enjoy going to Toyota of Tri-Cities for service. Fast and thorough with friendly and knowledgeable Customer Service Staff. Free coffee and cookies are an added benefit. More

Thanks for being reliable fast and friendly. I will continue coming back as long as everything keeps rolling as well as you have been.. your friendliness reliability and good workmanship keep me I will continue coming back as long as everything keeps rolling as well as you have been.. your friendliness reliability and good workmanship keep me comming back for more help with my Toyota More

Great Service Crew I have bought a vehicle through this company and now I use the service department to keep my car running at top performance. I have not been disappoin I have bought a vehicle through this company and now I use the service department to keep my car running at top performance. I have not been disappointed with the customer service or the service preformed on my car. The crew is friendly and informative. I was only disappointed by the wash and vacuuming job I had asked for but I wasn't charged for it. They are very customer oriented. More

Best service in Tri-cities This is the best place for getting your car serviced. Free food, drinks. Even a whole play area dedicated for kids. I've never seen any other place th This is the best place for getting your car serviced. Free food, drinks. Even a whole play area dedicated for kids. I've never seen any other place that can compete. Honestly, increases my odds that our next car will be a Toyota again, just because of how good/enjoyable their service area is. More

Great service We've been loyal customers since 2000 and we highly recommend Toyota to friends and family. They have always provided excellent service. They offer We've been loyal customers since 2000 and we highly recommend Toyota to friends and family. They have always provided excellent service. They offer all kinds of customer support while having your vehicle serviced. More

Amazing service As always, our service was amazing. We came in for a standard service. It was fast, accurate, and all the employees were super friendly. We're always As always, our service was amazing. We came in for a standard service. It was fast, accurate, and all the employees were super friendly. We're always coming back. More

Tire replacement They did a good job and explained everything well. Everyone was professional and courteous. The waiting room is nice; I dig the free WiFi an snacks. They did a good job and explained everything well. Everyone was professional and courteous. The waiting room is nice; I dig the free WiFi an snacks. More