Toyota of Tampa Bay - Service Center

Great experience. Derrick was professional, courteous and helpful. Thank you. waiting period was a bit long but in all fairness I was offered an uber ride home which I Derrick was professional, courteous and helpful. Thank you. waiting period was a bit long but in all fairness I was offered an uber ride home which I declined. i will take it next time. More

appointment at 930 am. ...arrived at 925 and wasn't attended to for more than 20 minutes, while employees were chatting with each other and wandering aimlessly. my $14.99 o ...arrived at 925 and wasn't attended to for more than 20 minutes, while employees were chatting with each other and wandering aimlessly. my $14.99 oil change coupon changed to $49.99 for (shop supplies? really?). then I was told a 2 hour wait, though shop was 1/3 as busy from last time I was there (less than 2 hours). Slowly Toyota of Tampa Bay has sunk into the abyss of dismal customer service and this is the 3rd time I have had issues with a Morgan Auto Group owned dealership. Will not return to either again. More

Francis Taylor awesome customer service. Attentive to details and customers needs. Nice experience and positive individual. Attentive to details and customers needs. Nice experience and positive individual. More

I was very satisfied with my first Maintenance Check. Brian Collins assisted me with excellence. Brian Collins assisted me with excellence. More

They make sure that my car was updated. The customer services are on point. I wish they told me that it will took 8 hours to repair the car. The customer services are on point. I wish they told me that it will took 8 hours to repair the car. More

Luis ensured that I had an excellent experience. The service took longer than expected and I had to return to complete the service. However, Luis went above and beyond to make sure I was satisfied w The service took longer than expected and I had to return to complete the service. However, Luis went above and beyond to make sure I was satisfied with my service. More

Excelent customer service fast work and great discount deals. Car is well taken care off in this facility. deals. Car is well taken care off in this facility. More

Service specialist listened to my requests and delivered on tham all. I appreciated the multiple updates on how the work was progressing. Best service and dealership experience by far. on tham all. I appreciated the multiple updates on how the work was progressing. Best service and dealership experience by far. More

I’ve always enjoyed Toyota services especially at the Toyota Bay location. They have always been accommodating to ensure that service provided to their customers is 100%. I appreciated the detailed video Toyota Bay location. They have always been accommodating to ensure that service provided to their customers is 100%. I appreciated the detailed video of the issues my vehicle faces with recommendations. I rated Olivia a little below perfect because when I arrived 30mins late for my appointment due to traffic. She advised for me to come back tomorrow. I shared that I am unable to return back tomorrow and I’d prefer to wait. She then stated she is unsure if they will be able to complete my vehicle due to the time. I asked if she can confirm with someone then she said due to the time she know they won’t. Then she purposed leaving my vehicle and Toyota can uber me home if i reside within 10 miles. My concern is that I wish she led with that instead of talking back and forth for 5-10 minutes. Overall she was respectful and professional. More

Easy to schedule appointment . Excellent service, and Advisor. The coupon was greatly appreciated and needed. Excellent service, and Advisor. The coupon was greatly appreciated and needed. More