Toyota of Seattle

Excellent and efficient service Made an online appointment to solve a braking/rotor issue that had been causing increasing stress and driveability issues. Trevor, my service advisor Made an online appointment to solve a braking/rotor issue that had been causing increasing stress and driveability issues. Trevor, my service advisor was an immense help in immediately identifying the issue and providing a plan to solve it in an efficient manner without taking an arm and a leg in costs to do so! I was set up with a rental car for the day at base cost so I still get about my day without waiting around and give the technicians ample time to resolve the issue. Trevor's knowledge, candor, and kindness made for an exceptional customer experience. I'll certainly be returning for any future maintenance knowing it's in great hands. More

I love these guys. Each of the people I have worked with have been clear, kind, and knowledgeable. They have kept their word and been helpful. Lindsey Hobbs has been Each of the people I have worked with have been clear, kind, and knowledgeable. They have kept their word and been helpful. Lindsey Hobbs has been especially kind and helpful on my last service visit. : ) More

Maintenance services Went to Toyota Seattle for oil change and maintenance check up. Was helped by Trevor Neal, he provided exceptional service, answered all our questions Went to Toyota Seattle for oil change and maintenance check up. Was helped by Trevor Neal, he provided exceptional service, answered all our questions, and recommended a great restaurant to eat at while we waited. Trevor was very friendly, knowledgeable and provided a pleasant service experience More

Rock Star employees I just wanted to take a moment and thank Toyota of Seattle for such great sales service on my most recent purchase, a 2014 Toyota FJ Cruiser. My sale I just wanted to take a moment and thank Toyota of Seattle for such great sales service on my most recent purchase, a 2014 Toyota FJ Cruiser. My salesperson Mr. Kel Sadiko was a pleasure to work with. Kel answered the phone each time I called. We did multiple texts and emails and he responded to each one quickly, professionally. I am clear across the country from Seattle Toyota and Kel made me feel like I was an old friend. He was honest and most of all went out of his way when I wanted to see photos. We even did a face-chat so that I could examine my vehicle as if I was right there with him. I can't say how much of a pleasure it was to work with this ROCK STAR! His sales manager Nick, the contract team of James and Joyce were all clear and concise with our exchange of information necessary to complete this transaction. Would I buy another vehicle from this crew? You bet'cha! Next time I will fly up, shake their hands and enjoy the road trip cross country! More

Best car shopping enperience They are easy to deal with and very upfront with any information requested. I would go recommend this dealership to anyone who doesn't like the usual They are easy to deal with and very upfront with any information requested. I would go recommend this dealership to anyone who doesn't like the usual playing games. More

Do not buy used cars from Toyota of Seattle ****DO NOT BUY USED CARS FROM TOYOTA OF SEATTLE**** Toyota of Seattle sold me a used car in TERRIBLE mechanical shape. I test drove it, it was fine. I ****DO NOT BUY USED CARS FROM TOYOTA OF SEATTLE**** Toyota of Seattle sold me a used car in TERRIBLE mechanical shape. I test drove it, it was fine. I asked the sales man what kind of check they had done, and he said they did a "x point inspection" and found nothing wrong. Lies! I thought, an OEM dealership selling their own used car, the car should be in good shape. I've owned the car for two months, have driven it to/from the park and ride two blocks away from my house. Not much else. And now that I get an oil change at Toyota of Kirkland, they inform me the axle boots are torn, the joints are seized, and the axles must be replaced. No way that happened in the two months I've owned the car. DO NOT buy a used car from Toyota of Seattle unless you get a thorough mechanical inspection from a third party. I'm now out $3,000 parts and labor... on top of what I paid for the car with the issues that Toyota of Seattle failed to disclose. Toyota of Seattle does not fix issues with used cars, sells them as having gone through inspection, in order to maximize profit from the backs of hard working Americans. More

Great Service but violated our privacy with junk mail The following review is associated with the service department, who performed the work on our vehicle and the customer service (and management) who fa The following review is associated with the service department, who performed the work on our vehicle and the customer service (and management) who failed to add our name to their opt-out, postal, mailing list. Pro: Helpful service technicians, an easy-to-use website to schedule appointments, friendly face-to-face staff, shuttle service to nearby work or businesses Con: Automatically opted-into solicitations, poor record keeping (associated with oil changes), lack of individual care (fail to provide annual reminders for oil changes and other services). Positive. In several instances, we have dropped our car off for oil changes, tire pressure gauge replacement, and mileage-based service (e.g. fluid replacement, inspection, etc.). During this time the shuttle service would drop us off at our work, before picking us up once the work was completed. In another instance, a tech was happy to assist with the installation of a replacement bulb in our vehicle free of charge (after we paid for the bulb of course). Generally, the staff is friendly and punctual. Negative. Several months ago we started getting solicitations in the mail for everything from discounted fluid replacement service to tire replacement. As we couldn’t recall putting our name on a clipboard or initializing a document, we asked our name to be removed via customer service. Customer support indicated they couldn’t remove our name without our mailing address due to a privacy policy and instead directed us to an 800 number. Given the dealership provided our address to a third-party company, we insisted they remove our name and as of this review have failed to provide assurances future postal solicitations will cease. Let me be clear, the service was exceptional while management’s handling of our opt-out request was pathetic and inspires pause on our continued support of the organization. For now, we are reconsidering our relationship with the dealership and instead will seek a local business, provided they respect our privacy. Customer beware! More

Bait-and-Switch Tactics + False Advertising Contacted this dealer - Toyota of Seattle - and was sent a detailed breakdown *final* OTD price on a 2016 SUV. Agreed to arrive the next day with cash Contacted this dealer - Toyota of Seattle - and was sent a detailed breakdown *final* OTD price on a 2016 SUV. Agreed to arrive the next day with cashiers' check written out for tens of thousands of dollars requiring only a small amount of financing. Was in constant communication with salesman. Over the course of 12 hours, financing through Toyota went from 0%/60 months to 1.9%: told the salesperson this was fine. Arrived at dealership at agreed-to time, test drove the vehicle, agreed to purchase. Sat down, check in hand, ready to sign papers. Was then told there "was a problem". Salesman went to see the gen. manager, Aldo Hoxha and left us waiting for several minutes. I then approached both individuals and asked what the "problem" was. The GM informed me that the bank rates had changed and somehow this changed the overall price of the vehicle? We left and they never called back. Contacted Toyota Corporate, Better Business Bureau, and Attorney General. Avoid this place More

They don't care about customer service. I went in on the weekend to trade in my car and to lease a 2016 Camry. The sales guy was pretty good in getting everything together. Finished the deal I went in on the weekend to trade in my car and to lease a 2016 Camry. The sales guy was pretty good in getting everything together. Finished the deal. Three days later I received a phone call from their finance department saying my payoff was not correct. They said I owed them 152 dollars how would I like to pay it, no explanation what so ever. I spoke with Arson and told him that was a problem so do u want me to take your car back. He said yes if that's what I want to do. I took the car back and got my trade back. When I went in they finally wanted to just pay the 152 dollars, but by then I felt like I was dealing with greedy debt collectors. I wouldn't recommend this dealership at all after this experience. More

The service here continues to excel at their new location I have had my car serviced here for several years, and the service has continued to excel as they moved in to their new location and now as they have I have had my car serviced here for several years, and the service has continued to excel as they moved in to their new location and now as they have been established there for 8 months. In fact the shop is quite amazing. It has to be the most cutting edge shop in the area. More