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Toyota of Scranton - Service Center

Scranton, PA

4.7
2,860 Reviews

2,860 Reviews of Toyota of Scranton - Service Center

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November 02, 2024

Always THE best service and professional staff A great place to take your car.or truck More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Toyota of Scranton responded

LNSEC, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. We strive to provide the best service possible, and it’s wonderful to know we hit the mark for you. We look forward to seeing you again whenever your car or truck needs us! Safe travels! Warm regards, The Toyota of Scranton Team

November 01, 2024

A great place to do business. Only one thing I would do differently if I were in charge. Dealer Rater would not be my choice to gather reviews. More

by MLHIMKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah was a great help for my rental.
Nov 01, 2024 -

Toyota of Scranton responded

MLHIMKA, Thank you for your feedback! We’re glad you enjoyed doing business with us and appreciate your suggestion regarding our review platform. We’re always open to ideas that enhance our customers' experience. Thank you for choosing Toyota of Scranton, and we look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

November 01, 2024

Brought in for a likely head gasket issue on Prius 3 based on symptoms and easy to find information but I wanted confirmation. Was told it wasn’t head gasket but spark plugs, $500 later, symptoms st More

by steve93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Higgins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Toyota of Scranton responded

steve93, Thank you for sharing your experience with us. I apologize that we didn't diagnose the head gasket issue correctly on the first visit. We understand how frustrating it must be to go through additional costs and still not have a resolution initially. I’ll make sure our team reviews this situation to prevent it from happening again. If there’s anything we can do to earn back your trust, please feel free to reach out directly to our customer experience team at 570.702.8776. We would appreciate the opportunity to make it right for you. Regards, The Customer Experience Team Toyota of Scranton

November 01, 2024

Excellent service from service department work was done in a timely fashion and explained very well More

by JOEPOLITZ8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Toyota of Scranton responded

JOEPOLITZ8, Thank you for taking the time to share your experience! We're delighted to hear that our service department provided you with timely and thorough service. Clear communication is a priority for us, so it’s wonderful to know everything was explained well. We appreciate your feedback and look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

November 01, 2024

They worked hard on getting us the best experience buying the Truck. Treated us to food and drinks while waiting. I would rate them as the Best Dealership in our area. Salesman should get a raise for how pro More

by BLUENASCAR2824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Len Gierzal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Toyota of Scranton responded

BLUENASCAR2824, Thank you so much for your wonderful review and for trusting us with your second truck purchase! We're thrilled to hear that our team went above and beyond to make your experience enjoyable and memorable. It’s fantastic to know that our salesperson’s professionalism made a positive impression, and I’ll be sure to pass along your kind words to the team. We’re truly grateful for your recommendations to others and look forward to continuing to be your go-to dealership. Enjoy your new truck, and thank you again for being part of our Toyota of Scranton family! Warm regards, The Sales Team Toyota of Scranton

October 30, 2024

Courteous, professional and knowledgeable personnel. Inappreciate how organized ans streamlined the checkin and pick up is. And the comfortable waiting area with snacks is a nice plus! More

by LMFOHANDLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Toyota of Scranton responded

LMFOHANDLEY LMFOHANDLEY, Thank you so much for sharing your feedback! We're thrilled to hear that our team's courtesy, professionalism, and expertise left a positive impression on you. We’re glad that our check-in and pick-up processes made your visit smooth and efficient, and that you enjoyed the comfortable waiting area and snacks. We look forward to serving you again and making each visit just as seamless. Safe travels! Warm regards, The Service Team Toyota of Scranton

October 30, 2024

It is always pleasant. At this Toyota service center. I have never been disappointed. Clean waiting area. Attentive service managers and even a snack bar. More

by LADNA47C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Toyota of Scranton responded

LADNA47C, Thank you for your kind words and for taking the time to leave a review! We're glad to hear that your experiences have been consistently pleasant and that our team and amenities, like the clean waiting area and snack bar, have contributed to your satisfaction. We appreciate your feedback and look forward to continuing to make each visit just as enjoyable for you. Safe travels, and we’ll see you next time! Warm regards, The Service Team Toyota of Scranton

October 29, 2024

I had a very good time it was nice place very clean nice people thank you More

by DFRONCEK05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Toyota of Scranton responded

DFRONCEK05, Thank you for your kind review! We're delighted to hear that you had a great experience and enjoyed the clean environment and friendly team. We appreciate your visit and look forward to welcoming you back anytime. Safe travels, and thank you again! Take care, The Toyota of Scranton Team

October 29, 2024

Toyota of Scranton is my go to dealership for sales and service in our area More

by PAJOE18447
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adriana and Jaime
Oct 30, 2024 -

Toyota of Scranton responded

PAJOE18447, Thank you for making Toyota of Scranton your go-to dealership! We’re honored to be your choice for sales and service, and we're committed to providing you with exceptional experiences every time you visit. We look forward to continuing to serve you. Thank you for your loyalty! Warm regards, The Toyota of Scranton Team

October 29, 2024

I haven't had any issues here as of yet! Employees are kind and courteous, as well as helpful. They have a comfortable waiting room while your vehicle is being worked on, and they give you a More

by TPRADEL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Toyota of Scranton responded

TPRADEL0, Thank you for sharing your experience! We're so glad to hear that our team’s kindness and helpfulness, along with the comfortable waiting area, made your visit enjoyable. Providing clear communication and an estimated wait time is important to us, and it's wonderful to know you found it helpful. We look forward to continuing to provide you with great service on each visit. Safe travels until next time! Warm regards, The Service Team Toyota of Scranton

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