Toyota of Scranton - Service Center

Toyota of Scranton responded

Dear GAPERO402, Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you found our team to be very personable and efficient, getting you on your way quickly. Providing excellent customer service and ensuring a smooth experience is always our goal. We're glad to hear that you appreciated the updates on the progress of the work being done. Keeping our customers informed is important to us, and we're pleased that we could meet your expectations in this regard. If you ever need anything else or have any questions, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear AEROSMITH71, Thank you for sharing your experience with us! We're thrilled to hear that Ahmad provided you with wonderful service during your car purchase. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we hope you enjoy your new car! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear TIMOTHY.PAWLOSKI, Thank you for taking the time to share your experience with us! We're delighted to hear that Noah and the team provided you with fantastic service and that you're very happy with your Toyota Rav4 Hybrid. Ensuring our customers' satisfaction and helping them find the perfect vehicle is always our goal, and we're thrilled that we could meet your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear jerrycet0, Thank you so much for your kind words and for choosing Toyota of Scranton for your service needs! We're thrilled to hear that you had a great experience with us and that your Service Advisor was friendly and provided you with quality service for your 2012 Toyota Corolla. Ensuring the satisfaction of our customers and providing high-quality service is always our priority, and we're delighted that we could meet your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear WEDOLOANS, Thank you for taking the time to share your experience with us! We're thrilled to hear that we were able to find a car for you in just a matter of days and that you were pleased with the excellent communication and service provided by everyone involved. Ensuring our customers' satisfaction and finding the perfect vehicle in a timely manner is always our goal, and we're delighted that we could meet your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear SHARONROSARPG, Thank you for being a loyal customer of Toyota of Scranton and for sharing your feedback with us! We truly appreciate your continued trust and support as this marks your fifth vehicle leased from our dealership. We understand the importance of communication, especially when it comes to lease renewals or purchases. Rest assured, we will prioritize clear and timely communication to ensure a smooth transition when the time comes for your next vehicle decision. If you have any questions or need assistance in the meantime, please don't hesitate to reach out to us. Thank you again for choosing Toyota of Scranton, and we look forward to assisting you with your next vehicle lease or purchase! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear JSSTAROSTA, Thank you for sharing your experience with us! We're delighted to hear that we were able to address all the issues you needed taken care of and that we could accommodate you without an appointment. Ensuring our customers' needs are met promptly and efficiently is always our goal, and we're pleased that we could assist you in this manner. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

slotqueen709, We are so happy you felt comfortable in our dealership. That is our goal. We want our guests to feel comfortable and welcome whenever they visit our dealership. Thank you for taking the time to complete a review of your recent visit. We appreciate you as our customer and we are thrilled we earned 5 stars. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear WINGNUTJEFF, Thank you for sharing your feedback with us. We're pleased to hear that you found your salesperson delightful during your visit to Toyota of Scranton. However, we sincerely apologize for any inconvenience or discomfort caused by our approach to discussing extended warranty options. At Toyota of Scranton, we strive to provide comprehensive information about our products and services while respecting our customers' preferences. We regret that your experience did not meet our usual standards of professionalism and customer service. Your feedback has been duly noted. In order to address this issue we do need more information from you. Please contact our guest experience team at 570.702.8776 to discuss your situation. Please know that your satisfaction is of the utmost importance to us, and we appreciate the opportunity to improve based on your input. Should you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out to us directly. Thank you for your understanding, and we hope to have the chance to regain your trust in the future. Sincerely, Guest Experience Team Toyota of Scranton