Toyota of Scranton - Service Center

Toyota of Scranton responded

Dear SHING_KING, Thank you for sharing your positive feedback with us! We're thrilled to hear that you found our environment and facilities well maintained, and we're delighted that our staff was helpful during your visit. Providing excellent customer service and product knowledge is something we take pride in. At Toyota of Scranton, we strive to offer the largest selection of inventory to meet our customers' needs, and we're glad to know that you found what you were looking for. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again soon! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear SLEE1105, Thank you for taking the time to leave us a review! We're delighted to hear that your experience at Toyota of Scranton went smoothly and that Jonathan Higgins addressed all your concerns. Providing exceptional service is our top priority, and we're glad to know that we met your expectations. We're thrilled to hear that you found the appointments while waiting to be terrific. Your comfort and satisfaction are important to us, and we're constantly striving to make your experience with us as enjoyable as possible. Thank you for choosing Toyota of Scranton for your automotive needs. We appreciate your business and look forward to serving you again in the future! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear MAGGIEBECK250, Thank you for taking the time to share your experience with us! We're thrilled to hear that Jonathan Higgins provided you with professional and personable service during your visit. We truly appreciate your loyalty to Toyota of Scranton over the years, and we're honored to have earned your trust. Your feedback regarding surveys is valuable to us, and we understand your preference for direct communication with our management team should any concerns arise. We always strive to provide exceptional service, and your satisfaction is our top priority. If you ever have any feedback or need assistance, please don't hesitate to reach out to our Service or Sales Managers. Thank you again for choosing Toyota of Scranton. We look forward to serving you for many more years to come! Best regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

Dear STORM20258, Thank you for sharing your experience with us! We're delighted to hear that the work done on your vehicle met your satisfaction and was completed within a reasonable timeframe. Ensuring our customers are happy with the service they receive is always our priority. We strive to provide fair pricing and value to all our customers, and we're pleased to know that you found our pricing to be very fair. Treating our customers as valued members of the Toyota of Scranton family is something we take pride in, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your business and look forward to serving you again in the future! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear JUDGESUSAN11, Thank you for taking the time to share your experience with us. We're thrilled to hear that Daniel has made such a positive impression on you during your visits to Toyota of Scranton. Daniel takes great pride in providing top-notch service to all our valued customers, and it's wonderful to know that his cheerful demeanor, attentiveness, and commitment to keeping you informed have left such a lasting impression. Your kind words will surely motivate him to continue delivering the exceptional service that you and all our customers deserve. We genuinely appreciate your feedback and your loyalty to Toyota of Scranton. Should you ever need anything else or have any further feedback to share, please don't hesitate to reach out. We're here to assist you every step of the way. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you for many more miles to come. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear BALLS039, Thank you for sharing your experience with us! We're thrilled to hear that you had a great time at Toyota of Scranton and that we were able to get you where you needed to be. We truly appreciate your kind words and are delighted to know that you'll be returning to us for your next vehicle purchase. Our team is dedicated to providing excellent service and making sure our customers leave satisfied. If you have any questions or need assistance in the future, don't hesitate to reach out to us. We look forward to welcoming you back when you're ready for your next vehicle! Best regards, Mary Jo Preno Toyota of Scranton Team

Toyota of Scranton responded

MISSKERRIANN06, We're genuinely sorry to hear about the inconvenience you experienced following your recent service visit. It's truly disappointing to learn that your vehicle wasn't returned to you in the condition you expected. We understand the frustration that can come with finding grease handprints on your rear passenger seats. Please accept our sincerest apologies for this oversight. This is certainly not the level of service we strive to provide. Rest assured, we take your feedback seriously and will address this issue with our team to ensure it doesn't happen again in the future. We would like to make things right for you. Please contact us directly so we can discuss the situation further and arrange to have the seats cleaned to your satisfaction. Your satisfaction is important to us, and we appreciate your understanding as we work to resolve this matter. Regards, Service Team Toyota of Scranton

Toyota of Scranton responded

JBLARSEN, We're genuinely sorry to hear about your disappointing experience with our service department. It's certainly not the level of service we aim to provide. We understand the frustration that can arise when repairs take longer than expected and when incorrect parts are ordered. We deeply apologize for any inconvenience caused and understand the frustration of having to involve your insurance. Rest assured, we take your feedback seriously and will investigate the matter to prevent such issues from recurring in the future. Please feel free to reach out to us directly so we can discuss this matter further and work to make things right. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Regards, Mary Jo Preno Vice President of Guest Experience 570.702.8776

Toyota of Scranton responded

Dear AMH926, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you are very pleased with your new car and that your first service at Toyota of Scranton met your expectations. Providing excellent service and ensuring our customers feel valued is our top priority, so we're delighted to hear that everyone you encountered at our dealership treated you well. Your satisfaction is what drives us, and your kind words serve as encouragement for our team to continue delivering exceptional service. If there's anything else we can do to enhance your ownership experience or if you have any further feedback to share, please feel free to reach out to us. We're always here to assist you. Thank you once again for choosing Toyota of Scranton. We appreciate your business and look forward to serving you for many miles to come. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear DWHCPORET, Thank you for sharing your positive experience with our service department at Toyota of Scranton! We're thrilled to hear that you found our team to be great and that we've consistently provided you with quality vehicle maintenance. Your satisfaction is our top priority, and we appreciate your trust in us for your automotive needs. If you have any further feedback or questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Guest Experience Team Toyota of Scranton 570.702.8776