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Toyota of Scranton - Service Center

Scranton, PA

4.7
2,862 Reviews
Call Service Center (570) 740-3457

2,862 Reviews of Toyota of Scranton - Service Center

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June 05, 2024

Awesome service center! I will always use Scranton Toyota for service on my Toyota Tacoma! More

by ANTHONYJSINGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Toyota of Scranton responded

Hi Anthony, Thank you so much for your kind words and for being a valued customer! We're thrilled to hear that you had a great experience at our service center. Your loyalty means a lot to us, and we're committed to providing top-notch service for your Toyota Tacoma every time you visit. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to seeing you again! Best regards, Service Team Toyota of Scranton

June 05, 2024

I was happy with the service provided while getting my car worked on at this location. More

by JARED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Toyota of Scranton responded

Dear Jared, Thank you for your feedback! We're pleased to hear that you were happy with the service you received while having your car worked on. Providing excellent service is our goal, and we're glad we met your expectations. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Service Team Toyota of Scranton

June 03, 2024

It was awesome Quick and efficient. Ama he bought lunch. Washed the car when we went back More

by PENNMIKEY
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Toyota of Scranton responded

Thank you, PennMikey, for your fantastic review! We're delighted to hear that you had an awesome experience with us. It's great to know that our team was quick and efficient, and that you enjoyed the extra touches like lunch and a car wash. We appreciate your feedback and look forward to serving you again in the future. Thanks for choosing us! Warm regards, The Sales Team Toyota of Scranton

June 03, 2024

The entire team treated me great. There was no high pressure sales tactics when I visited the showroom. More

by JOHN.PAUL.KARPOVICH
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Toyota of Scranton responded

Thank you, John Paul, for your review! We're delighted to hear that you had a great experience with our team and appreciated our no-pressure sales approach. Our goal is to provide a comfortable and enjoyable car-buying experience for all our customers. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Warm regards, The Sales Team Toyota of Scranton

June 03, 2024

This is my first time as a customer to Toyota. I bought a used Corolla as is with over 200k miles just as a runner vehicle, and we had an issue a few weeks after buying. The service department and More

by KGENOVESE915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Toyota of Scranton responded

Thank you, KGenovese915, for your review and for choosing Toyota for your vehicle needs! We're glad to hear that our service department and sales team could assist you in getting your Corolla back on the road. Kacie and the rest of our team strive to provide excellent customer service, and it's wonderful to know that you had a positive experience. We look forward to welcoming you back for future purchases and service visits. Thanks again for your trust and kind words! Warm regards, The Service Team Toyota of Scranton

June 03, 2024

Good dealership to work with. Toyota of Scranton gets five stars from me. They did a great job repairing a hybrid Corolla that was rear ended. We also recently leased a new RAV4 f More

by James Sarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Toyota of Scranton responded

James Sarte, Thank you so much for your glowing five-star review! We are thrilled to hear that you had such a positive experience with Toyota of Scranton. It's wonderful to know that our team did a great job repairing your hybrid Corolla and that Brian provided excellent service during your recent RAV4 lease. We take pride in offering courteous, friendly, and pressure-free service to all our customers, and your feedback confirms that we're achieving our goals. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you and your family again in the future. Best regards, The Customer Experience Team Toyota of Scranton

June 02, 2024

I bought my car here in 2017 and have been coming back for service and repairs since then. I love this place. David is a wonderful service advisor and I trust his recommendations completely. Thank you More

by joansjunk2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2024 -

Toyota of Scranton responded

Dear joansjunk2003, Thank you so much for your wonderful review and for being a loyal customer since 2017. We are delighted to hear about your positive experiences with our service department. David will be thrilled to know that his efforts are appreciated and that you trust his recommendations. Providing honest and reliable service is our top priority, and it’s gratifying to know we have met your expectations. We look forward to continuing to serve you and ensuring your car remains in excellent condition for many more years to come. Thank you again for your kind words! Best regards, Service Team Toyota of Scranton

May 31, 2024

Honest, customer focused staff who treat you as the most important person they have met. More

by CEREBUS875
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

CEREBUS875, Thank you for your wonderful review! We're delighted to hear that you found our staff to be honest and customer-focused. We strive to treat each customer as our top priority, and it's great to know that this commitment resonated with you. We look forward to serving you again in the future! Regards, The Service Team Toyota of Scranton

May 31, 2024

I’ve been coming to this dealership since 2019. I have always received excellent service Jonathan Higgins is a great service advisor More

by LLTEACH810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

LLTEACH810, Thank you so much for your kind words and continued loyalty since 2019! We're thrilled to hear that you've consistently received excellent service at our dealership. Jonathan Higgins truly is a valuable member of our team, and we're glad he has made such a positive impression on you. We look forward to serving you for many more years to come! Warm regards, The Toyota of Scranton Team

May 31, 2024

The sales and finance part is xxxx but the service side made me come back , they know how to treat you like a human unlike the sales and finance department. Only recommend the service department I will nev More

by babyantidormi25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Toyota of Scranton responded

babyantidormi25, Thank you for your honest feedback. We’re glad to hear that our service department has met your expectations and treated you well. However, we're sorry to learn that your experience with our sales and finance departments was not satisfactory. Your input is invaluable, and we will address these concerns with our team to improve our overall customer experience. We appreciate your recommendation for our service department and hope to have the opportunity to serve you better in the future. Regards, Customer Experience Team Toyota of Scranton

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