Toyota of Scranton - Service Center

Toyota of Scranton responded

BEEF2988, Thank you so much for your continued trust and loyalty in choosing Toyota of Scranton for your leasing needs. We're thrilled to hear that you and your family have loved each vehicle you've leased from us. It's wonderful to know that Jordan has consistently provided you with transparent, friendly, and professional service, helping you find the perfect truck at the right price. We greatly appreciate your strong recommendation and kind words about our financial department. Your satisfaction is our top priority, and we're delighted to be part of your tradition in finding reliable and enjoyable vehicles. We're looking forward to seeing you again for your next lease! If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

MMADEL, Thank you for sharing your positive experience with us! We're delighted to hear that you received prompt and courteous service and found our team to be friendly. Your satisfaction is our priority, and we're glad to know we met your expectations without any issues. If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to serving you again! Best regards, The Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

JOYOUR, Thank you for your fantastic review! We're delighted to hear that our team at Toyota of Scranton could meet your needs and make things happen for you. Your happiness is our top priority, and we're thrilled to have earned your satisfaction. If there's anything more we can do for you in the future, please let us know. Safe driving! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

MBUTCHKO10, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team at Toyota of Scranton. Your recommendation means a lot to us, and we're excited to continue providing excellent service to you, your family, and your friends. If you need anything in the future, please don't hesitate to reach out. Safe travels! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

ROBODOC12345, Thank you so much for your wonderful review! We're delighted to hear that you had a pleasant and friendly experience with our knowledgeable staff at Toyota of Scranton. It's great to know you’re enjoying your beautiful new car and found the instructions on its electronics and capabilities helpful. If you have any more questions or need further assistance, please don't hesitate to reach out. Enjoy your new ride, and thank you for choosing Toyota of Scranton! Warm regards, The Team at Toyota of Scranton

Toyota of Scranton responded

CHELSEA.M.HERRON, Thank you for your fantastic review! We're thrilled to hear that your car-buying experience at Toyota of Scranton was easy and reassuring. Your recommendation means a lot to us. If you need anything in the future, please don't hesitate to reach out. Enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Nighthawk, Thank you for taking the time to share your experience with us. We're thrilled to hear that Chelsea provided fantastic service and handled everything perfectly. Your kind words mean a lot to us, and we're glad to know that you're looking forward to having your truck serviced with her assistance in the future. If there's anything more we can do for you, please don't hesitate to reach out. We appreciate your business and look forward to serving you again soon! Best regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

HESSY007, Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that our team has been able to meet your transportation and maintenance needs. Your satisfaction is our top priority, and we are grateful for your trust in us. We look forward to continuing to provide you with excellent service in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

KEYSERRAYLEEPIER43, Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Doug and Richie were able to assist you and make the process of getting a car easier. Your appreciation means a lot to us. God bless you too, and we look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

DPARKS2407, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit. We understand how frustrating it can be when our service does not meet your expectations. Our goal is to provide excellent service to all our customers, even during our busiest times. We regret that we fell short of this goal during your visit. Your comments are valuable to us, and we will use them to improve our processes and ensure that we can provide better service in the future. If there is anything specific we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to reach out to us directly at 570.702.8776. We appreciate your patience and hope to have the opportunity to serve you better in the future. Thank you for your understanding. Best regards, Mary Jo Preno Vice President of Guest Experience