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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,815 Reviews
Call Service Center (570) 740-3457

2,815 Reviews of Toyota of Scranton - Service Center

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May 31, 2024

Honest, customer focused staff who treat you as the most important person they have met. More

by CEREBUS875
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

CEREBUS875, Thank you for your wonderful review! We're delighted to hear that you found our staff to be honest and customer-focused. We strive to treat each customer as our top priority, and it's great to know that this commitment resonated with you. We look forward to serving you again in the future! Regards, The Service Team Toyota of Scranton

May 31, 2024

I’ve been coming to this dealership since 2019. I have always received excellent service Jonathan Higgins is a great service advisor More

by LLTEACH810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

LLTEACH810, Thank you so much for your kind words and continued loyalty since 2019! We're thrilled to hear that you've consistently received excellent service at our dealership. Jonathan Higgins truly is a valuable member of our team, and we're glad he has made such a positive impression on you. We look forward to serving you for many more years to come! Warm regards, The Toyota of Scranton Team

May 31, 2024

The sales and finance part is xxxx but the service side made me come back , they know how to treat you like a human unlike the sales and finance department. Only recommend the service department I will nev More

by babyantidormi25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

babyantidormi25, Thank you for your honest feedback. We’re glad to hear that our service department has met your expectations and treated you well. However, we're sorry to learn that your experience with our sales and finance departments was not satisfactory. Your input is invaluable, and we will address these concerns with our team to improve our overall customer experience. We appreciate your recommendation for our service department and hope to have the opportunity to serve you better in the future. Regards, Customer Experience Team Toyota of Scranton

May 30, 2024

I have completed this, already on 5. 16.24. Stephanie Jones service advisor name, She was friendly, accomodating, receptive to my concerns. I would request her again, Thanks... More

by OLSTER.LARRY0815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

OLSTER.LARRY0815, Thank you for your positive feedback! We're delighted to hear that Stephanie Jones provided you with friendly and accommodating service while being receptive to your concerns. We'll be sure to pass along your kind words to her. We look forward to serving you again, and we'll be happy to arrange for Stephanie to assist you in the future. Thanks again! Take care, Service Team Toyota of Scranton

May 30, 2024

Excellent service. Very professional approach to my problem and the mechanics replaced my camera in a timely manner. More

by dennis.durney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

Thank you for your kind words, Dennis! We're pleased to hear that you received excellent service and that our team addressed your problem professionally. It's great to know the mechanics replaced your camera promptly. We appreciate your feedback and look forward to serving you again in the future! Warm regards, Service Team Toyota of Scranton

May 29, 2024

Honest and knowledgeable. Treated with respect. A great experience. Wonderful lounge area. John explained so i could understand... More

by TOLSZE7480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Toyota of Scranton responded

ChatGPT Dear TOLSZE7480, Thank you for your kind review! We’re delighted to hear that you had a great experience with us and that you found our team honest and knowledgeable. Treating our customers with respect is a top priority, and we’re pleased that John was able to explain everything clearly for you. We’re also glad you enjoyed our lounge area. If there’s anything else we can assist you with, please feel free to reach out. Best regards, Service Team Toyota of Scranton

May 28, 2024

Everyone is so professional and courteous. The waiting area and snack bar are great although the wait is never very long! More

by BSMITH68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Toyota of Scranton responded

ChatGPT Dear BSMITH68, Thank you for your kind review and for being a verified customer! We're delighted to hear that you found our team professional and courteous. It's also great to know you enjoyed our waiting area and snack bar. We strive to make every visit comfortable and efficient, so we're glad your wait times have been short. Your positive feedback is much appreciated, and we look forward to continuing to provide you with excellent service. Best regards, Service Team Toyota of Scranton

May 28, 2024

This dealership is friendly, professional, timely clean and they give you snacks. They also will transport you to the local shopping centers if you don't want to sit and wait. Definitely recommend! More

by REBECCAWALKER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Toyota of Scranton responded

REBECCAWALKER7, Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at our dealership. Our team takes great pride in providing friendly, professional, and timely service in a clean environment. We're also glad you enjoyed the snacks and found our shuttle service to local shopping centers convenient. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

May 25, 2024

Working with John at the service department has been a great experience. They listen to my concerns and work on my vehicle in a timely manner. More

by JILLMCGRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Toyota of Scranton responded

JILLMCGRADY, Thank you for sharing your positive experience with our service department! We're delighted to hear that John and the team were attentive to your concerns and provided timely service for your vehicle. Your feedback is greatly appreciated, and we look forward to assisting you again at Toyota of Scranton! Warm regards, Service Team Toyota of Scranton

May 25, 2024

Was a pleasant experience. David was very helpful with getting my service setup for the day. More

by EPS1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Toyota of Scranton responded

Thank you, EPS1955, for your review and for being a verified customer! We're pleased to hear that you had a pleasant experience and that David was helpful in setting up your service for the day. We appreciate your feedback and look forward to serving you again at Toyota of Scranton! Warm regards, Service Team Toyota of Scranton

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