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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,003 Reviews
Call Service Center (570) 740-3457

3,003 Reviews of Toyota of Scranton - Service Center

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August 01, 2025

Went in for a free tire rotation for my 2024 RAV 4 less than 18,000 miles and left with an estimate for 2100 dollars of work they said needed to be done on my car that I have had for 14 months . They sh More

by mahoney1134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hailee Politz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2025 -

Toyota of Scranton responded

mahoney1134, Thank you for sharing your feedback. We're very sorry to hear about your recent experience and understand how frustrating this must have been for you. Our goal is always to provide clear, honest recommendations based on each vehicle’s condition, but we never want our guests to feel overwhelmed or pressured. We’d appreciate the opportunity to review your visit and discuss the concerns in more detail. Please feel free to reach out to me directly at 570.702.8776, as we’d like to regain your trust and ensure your confidence in both your vehicle and our service. Regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

July 29, 2025

It was okay. I hate that the price on the window is not what you pay. Should tell people that it is going to cost 4-5 thousand more to get the coverage that the More

by JPW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2025 -

Toyota of Scranton responded

JPWO, Thank you for your feedback. We’re sorry to hear that aspects of your experience did not meet your expectations. Transparency is very important to us, and we regret if there was any confusion regarding pricing or recommended coverage options. We aim to provide all the information needed to make an informed decision and would be happy to review anything further with you. If you’d like to discuss your experience in more detail, please don’t hesitate to reach out. Your input helps us improve. Sincerely, The Guest Experience Team Toyota of Scranton

July 29, 2025

I have leased several vehicles and am very pleased with the service I have received on these vehicles. Jason is the best! More

by LGELIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Toyota of Scranton responded

Dear LGELIK, Thank you for your continued loyalty and kind words! We’re so glad to hear that your leasing and service experiences have been consistently positive. Jason will be thrilled to know his efforts have made such a great impression. We truly appreciate your trust in us and look forward to continuing to serve you for many miles to come! Warm regards, The Customer Experience Team Toyota of Scranton

July 24, 2025

Toyota of Scranton is always amazing when I take my car to get serviced. They treat me so well. More

by TESHUNE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Jul 24, 2025 -

Toyota of Scranton responded

TESHUNE10, Thank you for the wonderful feedback! We're so glad to hear you feel well taken care of during your visits. Providing an exceptional experience every time is what we strive for. We truly appreciate your continued trust in us! Warm regards, The Service Team Toyota of Scranton

July 21, 2025

Great place to shop and quick at fixing my truck. I will recommend you to others. More

by CHRISTMANC13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2025 -

Toyota of Scranton responded

CHRISTMANC13, Thank you for the great feedback! We’re glad to hear your experience was smooth and that your truck was taken care of quickly. Your recommendation means a lot to us — we truly appreciate your support and look forward to seeing you again! Warm regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

July 18, 2025

Polite prompt service. Nice they give you chit for breakfast or lunch .A comfortable atmosphere. More

by EDHOLZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2025 -

Toyota of Scranton responded

Hi EDHOLZ, Thank you for the kind words! We're glad you enjoyed the polite, prompt service and the comfortable atmosphere. We’re happy to offer the meal voucher as a small way to make your visit more enjoyable. We appreciate your support and look forward to seeing you again! Warm regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

July 10, 2025

Very professional, informative, assisting and responsive. I needed assistance with how to use a certain feature in my vehicle and was assisted without hesitation. The meal voucher is also a classy touch to More

by RAPA74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2025 -

Toyota of Scranton responded

RAPA74, Thank you for the kind words! We're so glad our team was able to assist you quickly and professionally with your vehicle feature. It's great to hear you enjoyed the meal voucher as well—we love adding those little touches to make your experience even better. We appreciate your feedback and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

July 10, 2025

Professional ,friendly people and good service. Best wishes for your and the company keep going More

by YESILOVEGOD27
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2025 -

Toyota of Scranton responded

YESILOVEGOD27, Thank you for the wonderful feedback! We're happy to hear you experienced professional, friendly service during your visit. Your kind words and well wishes mean a lot to our team. We look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

July 08, 2025

Great service Ashley was the best very knowledgeable comfortable waiting area highly recommendable Thank You More

by BUYMEMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2025 -

Toyota of Scranton responded

BUYMEMOM, Thank you for the wonderful feedback! We're so glad to hear you had a great experience and that Ashley took such good care of you. Her knowledge and dedication are a true asset to our team. We're also happy to know you felt comfortable in our waiting area. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. Thanks again, and we look forward to seeing you next time! Warm regards, The Service Team Toyota of Scranton

July 02, 2025

Great service team! Answers all my questions and are very knowledgeable. Would recommend to anyone! More

by CBFRANCESKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2025 -

Toyota of Scranton responded

CBFRANCESKI, Thank you for the great feedback! We're so glad to hear our service team was able to answer all your questions and provide a helpful, knowledgeable experience. We truly appreciate your recommendation and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

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