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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,973 Reviews

2,973 Reviews of Toyota of Scranton - Service Center

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June 12, 2025

Got an appointment fast, service was done quickly and my service advisor, Kacie, is wonderful More

by CHARLOTTEAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

Each and every staff member was very friendly, kind and helpful !! The service center and dealership is very organized and very clean! The lounge area to wait while your service is being completed is comf More

by CAGE308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Toyota of Scranton responded

CAGE308, Thank you so much for the wonderful feedback! We're thrilled to hear that our team made you feel welcomed and that you enjoyed the clean, organized atmosphere. It’s great to know the lounge and café added to your comfort—and we’re glad you enjoyed the food voucher too! We truly appreciate your kind words and look forward to your next visit! Warm regards, The Customer Experience Team Toyota of Scranton

June 11, 2025

It’s great good car thank u the Jordan and Andrew the dealer good service More

by ander615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Toyota of Scranton responded

ander615, Thank you for the great review! We're so glad you're enjoying your new car and had a positive experience with Jordan and Andrew. We appreciate your kind words and are happy to know you received great service. Enjoy the ride! Warm regards, The Customer Experience Team Toyota of Scranton

June 11, 2025

recall work was done as expected. friendly atmosphere. service person that greeted me was very good More

by PEPARTYKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Toyota of Scranton responded

PEPARTYKA, Thank you for your feedback! We're glad to hear the recall work met your expectations and that you enjoyed the friendly atmosphere. It's great to know our team member made a positive impression—your kind words mean a lot. We look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

June 10, 2025

Customer service is key for me to keep returning to Toyota and recommending their product line. More

by MTKAEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Toyota of Scranton responded

MTKAEB, Thank you for your kind words and continued loyalty! We're so glad to hear that our commitment to customer service keeps you coming back and recommending Toyota to others. Providing a positive experience is always our top priority, and we truly appreciate your trust in us! Warm regards, The Service Team Toyota of Scranton

June 09, 2025

We had no dealings with A. Aimer. Everything was handled by Dave in service who was excellent; he keep the process going smoothly. Our car was totaled by our insurance company More

by CAROLREINSON
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

Quick professional and Hailie was clear what was going to be done and efficient she was professional knows her job More

by JEREMYRFITCH83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

things went quickly and smoothly, i appreciate the included voucher for the coffee shop in the dealership. More

by PALMER61390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

I had a wonderful experience with David and Marco! They were patient and so helpful. I have already recommended Toyota of Scranton to anyone I know who might be in the market for a car! I haven’t had More

by M_SHIMKUS
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

They listen to what you’re looking for, great pricing on used vehicles & helped with financing. More

by CUPCAKE1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Lane
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