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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,333 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,333 reviews

November 06, 2024

Service advisor David continues to provide excellent service. It is a pleasure to utilize Toyota of Scranton. More

by ORIOLES1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Toyota of Scranton responded

ORIOLES1983, Thank you for your kind words! We’re thrilled to hear that David continues to provide you with excellent service and that every visit to Toyota of Scranton is a pleasure. Providing a top-notch experience is what we strive for, and we look forward to serving you again in the future! Thank you, The Service Team Toyota of Scranton

November 06, 2024

They were very helpful. They went above and beyond too take me home, and bring my car back too Toyota for my new tires. I didn’t realize it would take that long, and I had t More

by CYNDY.SCHOENBERG
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Toyota of Scranton responded

CYNDY.SCHOENBERG, Thank you for sharing your experience! We’re so glad our team could go above and beyond to help you get home and ensure your car was taken care of for the new tires. We understand that time is valuable, and we're happy we could make the process a bit easier for you. Your appreciation means a lot to us, and we look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

November 06, 2024

Enjoy my experiences at Toyota dealership. Both Brian and Ryan very professional and very knowledgeable More

by LARCURIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Toyota of Scranton responded

LARCURIE, Thank you for sharing your experience! We’re delighted to hear that Brian and Ryan’s professionalism and knowledge made your visits enjoyable. Our team works hard to ensure a positive experience for every guest, and we look forward to welcoming you back to Toyota of Scranton! Thank you, The Sales Team Toyota of Scranton

November 05, 2024

I sold my 2021 Toyota Tacoma to Toyota Scranton and I had an agreement with Joe that I would be getting my aftermarket parts and tires back once they were removed. When I came back the following week to pick More

by Dom
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Joe
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Nov 05, 2024 -

Toyota of Scranton responded

Dom, Thank you for your comments regarding the sale of your 2021 Tacoma. Please contact our customer experience team at 570.702.8776 to further discuss. Thank you, Customer Experience Team Toyota of Scranton

November 05, 2024

Alan was professional, courteous and friendly. He kept us up to date on the progress of our vehicle service and explained all recommendations More

by zurekala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Toyota of Scranton responded

zurekala, Thank you for sharing your experience! We're delighted to hear that Alan provided you with professional, courteous, and friendly service. Keeping our guests updated and making sure all recommendations are clearly explained is a top priority for us. We’ll be sure to pass along your kind words to Alan. We appreciate your trust and look forward to assisting you again in the future! Warm regards, The Toyota of Scranton Team

November 04, 2024

So far the problem that I had is resolved. And my trucks heat is working. Thank you for the good work More

by MR2.D.PARINISI
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Toyota of Scranton responded

MR2.D.PARINISI, Thank you for your review! We're so glad to hear that your truck's issue has been resolved and that the heat is working well. Our team is dedicated to making sure you drive away comfortable and worry-free, so it’s wonderful to know you’re satisfied. If there’s anything more we can do, please don’t hesitate to reach out. Safe and warm travels! Warm regards, The Toyota of Scranton Team

November 04, 2024

Toyota of Scranton has been very good to me first with leasing and finally purchasing a vehicle. Staff is friendly and even though I have hadcthis car a couple years already, the sales rep who sold me th More

by ZODIACGRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Toyota of Scranton responded

ZODIACGRL, Thank you so much for sharing your experience! We're thrilled to hear that your journey with Toyota of Scranton has been positive from leasing to purchasing. It's great to know our team, especially your sales rep, continues to support you even after a couple of years. We truly value our customers and strive to make every visit a pleasant one. Thanks for choosing us, and we look forward to serving you for many more years! Warm regards, The Toyota of Scranton Team

November 02, 2024

Nickell my sales person was great. She maintained contact with me from my initial visit and made making my easy. Toyota of Scranton excels in all their departments. I have been a l More

by PJCJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

Toyota of Scranton responded

PJCJM, Thank you so much for your kind words and for being a loyal part of our Toyota of Scranton family since 2010! We're thrilled to hear that Nickell provided you with excellent service and kept in touch throughout your experience. It’s wonderful to know you find our environment friendly and stress-free and our service department top-notch. We truly value your continued trust in us and look forward to serving you for many more years to come. Thank you again for your support! Warm regards, The Toyota of Scranton Team

November 02, 2024

I’m not saying I hope I bust up my car again, but if I do I will be so glad to have Devin and Toyota to take care of it for me! They’re all rockstars. More

by MRH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
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Nov 02, 2024 -

Toyota of Scranton responded

MRH, Thank you so much for your wonderful review! We're thrilled to hear that Devin and our team made such a positive impression. We hope you don’t have to visit us for a repair anytime soon, but if you do, we’ll be here, ready to provide the same top-notch care. We'll make sure to pass along your kind words to Devin and the team—they’ll be delighted to hear they made you feel like a rockstar! Take care, and drive safe! Warm regards, The Collision Team Toyota of Scranton

November 02, 2024

Well organized. Good service. Could avoid having so many different people communicating with customers via email text etc. More

by CHULVICK
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

Toyota of Scranton responded

CHULVICK, Thank you for your review and for recognizing our organization and service quality! We’re glad you had a positive experience overall. We appreciate your feedback about streamlining our communication methods. Ensuring clear and consistent communication is important to us, and we’re continuously working to improve in that area. Thank you for helping us provide an even better experience in the future. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

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