Toyota of Scranton

Toyota of Scranton responded

MUJIVAIL, Thank you for sharing your feedback regarding your recent experience at Toyota of Scranton. We appreciate your honest review as it helps us identify areas where we can improve our services. While we're glad to hear that your experience was pleasant overall, we're sorry for the oversight in fulfilling your oil change request and the lack of communication regarding the dents on your newly purchased vehicle. Please know that we take these matters seriously, and we would like to make things right. In order to provide a timely resolution, we kindly request your name and contact information, so we can personally reach out to you. Alternatively, you can reach us directly at 570.702.8776 or MJPRENO@TSOFS.COM, and we will do our best to assist you promptly. Regarding the oil change, we apologize for the oversight in not addressing your request. We understand the importance of proper vehicle maintenance, and we're committed to ensuring that all service requests are promptly attended to. As for the minor dents on your newly purchased vehicle, we apologize for the delay in communication from your salesperson. We'll take immediate steps to contact you and discuss the options available for addressing the dents to your satisfaction. Your feedback is crucial to us, and we want to ensure that your concerns are fully addressed. Your experience does not reflect the level of service we strive to provide, and we appreciate the opportunity to make things right. Once again, we apologize for any inconvenience you've experienced, and we're eager to connect with you to resolve these matters. Your satisfaction is our priority, and we're committed to turning your experience around. Thank you for choosing Toyota of Scranton, and we look forward to hearing from you soon. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

ben p, Thank you so much for your kind words and for choosing Toyota of Scranton for your car-buying needs! We're thrilled to hear that Corey, Rich, and the rest of our team were able to provide you with an exceptional experience. We understand that finding the right vehicle can be a journey, and we're glad you were willing to make the drive to our dealership. Providing excellent service and fair pricing is at the core of what we do, and we're delighted to hear that our team was able to meet your expectations. It's wonderful to know that you had a fantastic car buying experience with us. We believe that every customer deserves a smooth and enjoyable process, and we're happy to have achieved that for you. We truly appreciate your trust in us and your willingness to consider us for your future vehicle purchases. Please don't hesitate to reach out whenever you're ready for your next car, and we'll be here to assist you with the same level of care and dedication. Thank you for taking the time to share your positive feedback. We look forward to continuing to serve you and your family in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

CAR_549, Thank you for your glowing review and for choosing Toyota of Scranton for your car service needs! We're honored to be your go-to dealership for maintaining your vehicle and providing a comfortable experience. We're thrilled to hear that our team's friendliness has made a positive impression on you. Creating a welcoming environment for our customers is of utmost importance to us, and we're delighted that you found our waiting area comfy and accommodating. We're especially pleased to know that Chris Ellis, service team member, has been providing you with exceptional service. We'll be sure to pass along your kind words to him. He's a valuable member of our team, and he will be thrilled to hear that his efforts are being recognized. We're humbled by your trust in us and the fact that you're considering us as your first choice for your future car purchase. It would be an honor to assist you with any future vehicle needs, whether it's purchasing a car or maintaining your current one. Thank you for taking the time to share your positive experience with us. We look forward to continuing to serve you and providing you with the same high level of care in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Bobbo, We apologize for any inconvenience you may have experienced during your time with us. Our goal is to provide the highest level of customer satisfaction, and it seems we fell short in meeting your expectations. We take your feedback seriously and are committed to addressing the issues you've raised. Regarding concerns about our cars and warranties, we want to assure you that we stand behind the quality of our vehicles and the terms of our warranties. We strive to provide transparent information about our pricing and ensure that our customers are getting fair deals. If there was a misunderstanding or discrepancy in your case, we sincerely apologize. We understand the frustration of not having access to a loaner car while warranty work is being completed. While we do our best to accommodate customers during service appointments, availability can sometimes be limited. We are constantly looking for ways to improve our service offerings and appreciate your input on this matter. If there were any issues with the condition of your car upon delivery, we apologize for the oversight. We encourage customers to thoroughly inspect their vehicles before finalizing any purchase, and we're sorry for any inconvenience this may have caused you. Your feedback is valuable to us, and we would like the opportunity to address your concerns directly. Please reach out to our customer service team at [570.702.8776 or mjpreno@tsofs.com so we can work towards a resolution. Once again, we apologize for the negative experience you had with us. We hope you'll consider giving us another chance to make things right in the future. Sincerely, The Toyota of Scranton Team

Toyota of Scranton responded

ATARAMELLI, We would like to extend our heartfelt gratitude for taking the time to share your positive experience with us at Toyota of Scranton. Your kind words mean a great deal to our team, and we are thrilled to hear that you had a satisfying service visit. We are committed to providing each customer with a professional, courteous, and friendly experience, and we are delighted that our efforts resonated with you. Keeping you informed and updated throughout the service process is one of our top priorities, and we're glad to know that you felt well taken care of. Your feedback motivates us to continue delivering exceptional service, and we are grateful for the trust you have placed in us. If you ever have any further questions or require assistance in the future, please don't hesitate to reach out. We are here to assist you. Thank you once again for choosing Toyota of Scranton. We look forward to serving you with the same high standard of care during your next visit. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hello Rambo, Thank you so much for sharing your wonderful experience at our dealership! We're absolutely delighted to hear that you're enjoying your new vehicle and that our team, from the salesman to the finance department, provided you with such exceptional service. Treating our customers like family is one of our core values, and we're thrilled that you felt that warmth and respect throughout your entire journey with us. Your recommendation means the world to us, and we're grateful for your trust in sending others our way. If you ever need anything else or have more recommendations to make, please don't hesitate to reach out. We're here to assist you whenever you need us. Safe travels in your new vehicle, Rambo, and thank you again for choosing us for your automotive needs! Best regards, Mary Jo and the Toyota of Scranton Team

Toyota of Scranton responded

NMUNDYTJ, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had an amazing car buying experience with us at Toyota of Scranton. Our team takes great pride in providing exceptional service that is both helpful and courteous. It's fantastic to know that our knowledgeable staff was able to assist you quickly and efficiently. We can't wait to welcome you back when you're ready for your next car purchase. Feel free to reach out if you have any questions or if there's anything else we can do for you. Drive safely and see you soon! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

RANA_PAL, Thank you for taking the time to share your wonderful experience at Toyota of Scranton! We're thrilled to hear that you had an excellent service visit and that our no markup policy met your expectations. We greatly appreciate your kind words and your willingness to refer your friends to our dealership. Word-of-mouth recommendations are the highest compliment we can receive. We are committed to building a long-term relationship with you and providing top-notch services for your vehicle needs. When you mentioned the potential for a new car in the future, it put a smile on our faces! We'll be here whenever you're ready to explore new vehicles and continue our journey together. Once again, thank you for your positive review and your trust in Toyota of Scranton. We look forward to serving you in the years to come. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

LGODFREY3, Thank you sincerely for sharing your exceptional experience at Toyota of Scranton! We are truly honored by your kind words and comparisons to ANZDL, an international ocean carrier. Your recognition of our efficiency, cleanliness, and overall quality means the world to us. We're delighted to know that you found our branch to be a cut above the rest and even considered us as a candidate for the prestigious Malcom Baldridge Award. Your high praise motivates us to continue striving for excellence in everything we do. Jason Palmigiano is an invaluable member of our team, and we're thrilled that he made your visit memorable. It warms our hearts to hear that he took care of your car installation needs while ensuring your comfort with refreshments during the wait. Your review inspires us to uphold the standards you've highlighted and to continually exceed your expectations. We genuinely appreciate your trust in us and look forward to serving you with the same level of quality and care in the future. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Rhinos forever, We're absolutely delighted to hear that you love your experience with us at Toyota of Scranton! Thank you for your wonderful review and for recognizing both our service and sales teams for their exceptional efforts. We take pride in providing top-notch service and assistance, and we're thrilled that we could meet your expectations. If you ever need anything in the future, whether it's service, sales, or any other assistance, please don't hesitate to reach out. We're here to help and are excited to continue serving you with the same level of excellence. Your support is truly appreciated, and we look forward to seeing you again at Toyota of Scranton! Warm regards, Mary Jo Preno Toyota of Scranton