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Toyota of Scranton

Scranton, PA

4.7
5,178 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,178 reviews

November 18, 2020

They provided excellent service which was very quick They provided excellent service which was very quick and efficient. They have a great staff that are very friendly . Everyone was very helpful an More

by shgrbear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski
Nov 18, 2020 -

Toyota of Scranton responded

shgrbear, We are thrilled all went well at your service visit. Thank you for the perfect, 5 star review. We all appreciate it. Take care and stay safe.

November 18, 2020

I have purchased quite a few cars from them it’s always a pleasure dealing with MR. Zepherin he is great and his whole team is great! More

by JCOLON.II
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Toyota of Scranton responded

Jcolon.ll, we want to say thank you for your repeat business and loyalty to our dealership. George is an asset to our management team as he understands customers and their needs. Enjoy your new vehicle. We look forward to your next visit. Be safe and take care.

November 17, 2020

sales department was very good, they were very friendly and knowlegable. Doug processed all of the paper work in no time at all. not pleased with the service department More

by TYCOON0928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : alan,schneider
Nov 17, 2020 -

Toyota of Scranton responded

Tycoon0928, thank you for taking the time to provide this review. We are happy Doug was so helpful with your purchase. Enjoy your new vehicle for many miles to come. With regard to your comments about service, please contact our Vice President of Guest Experience, Mary Jo Preno, You can reach her at 570.702.8776. Please know your feedback is welcomed. Take care.

November 17, 2020

Toyota of Scranton has been great, helping me lease 2 new vehicles this year, Tacoma and Corolla, love them both. Tell people all the time to stop up at Toyota of Scranton to find a good deal and a good deal More

by GAVINANDERSON403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Toyota of Scranton responded

Gavin, thank you for your loyalty to our dealership. We value your business and hope your remain a customer here for many years. We are delighted you had an awesome experience, and appreciate your recommendation. Take care and stay safe.

November 16, 2020

All the employees from service, finance, sales and front desk were very professional and very easy to work with. No games, just straight forward and honest. More

by ELAHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Brown, AJ Wallace
Nov 16, 2020 -

Toyota of Scranton responded

ELAHART, many thanks for your kind words and 5 star review. We are delighted you enjoy doing business at our dealership, and we look forward to your next visit. Take care.

November 16, 2020

Toyota of Scranton had a good variety of vehicles to choose from. Knowledgeable to work with as well as no pushy to make the purchase. More

by MMJMEADE961
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Felkowski
Nov 16, 2020 -

Toyota of Scranton responded

Thank you very much, MMJMEADE961 for your 5 star review and recommendation. It is appreciated. Take care.

November 16, 2020

Your staff was very nice they listened to my concerns ,but my brakes still squeal and make noise. Not happy with my 2020 Rav4 hybrid More

by SHAFER324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan Dudascik
Nov 18, 2020 -

Toyota of Scranton responded

Shafer324, Thank you for taking the time to review your recent visit to our dealership. We appreciate your feedback. Please contact our Vice President of Guest Experience, Mary Jo Preno, at 570.702.8776. You can further discuss your concerns about your vehicle with Mary Jo. Thank you. Take care.

November 15, 2020

Corey boynton, Jenna sledzinski and James brown were really Awesome people to work with they were very understanding and helpful also very friendly I highly recommend them More

by mwormuth32
Friendliness
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski
Nov 16, 2020 -

Toyota of Scranton responded

mwormuth32, Thank you for recognizing Corey, Jenna and James in your review. They all believe in providing our guests with the best possible experience. We are delighted we earned 5 stars. Take care.

November 15, 2020

Amazing service and very friendly. Quick service and even helped me with other issues . For sure will continue to come to this dealership and hopefully get a new lease More

by SGTRSANCHEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Toyota of Scranton responded

We are here for you, SGTRASANCHEZ. We are only too happy to assist you with your automotive needs. Thank you for the 5 stars. Take care.

November 14, 2020

The reason for the 3 stars is during this service I had my oil changed and the technician failed to update the maintenance schedule in the vehicle computer. I recently got a message the vehicle was due f More

by TOMYADS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Dudascik, Alyssa Esteras
Nov 16, 2020 -

Toyota of Scranton responded

Tomyads, you window sticker is for 5000 miles to serve as a reminder to rotate your tires. We do not want to confuse you. We apologize for our oops! We do not want to cause you any inconvenience. We appreciate your feedback. Thanks so much. Take care.

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