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Toyota of Scranton

Scranton, PA

4.7
5,178 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,178 reviews

January 27, 2021

The entire process great was from sales to finance. Cory B. was quick at getting back to me when I had questions about the vehicle and options I was looking for. Often returning my messaging immediately. More

by JSKLARESKI
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Jan 27, 2021 -

Toyota of Scranton responded

JAKLARESKI, Thank you for acknowledging our team members, Corey and Howard, for their professionalism. Both want to make certain our customers are happy with their purchase and had and outstanding experience. Thank you for taking the time to let us know how you did at the time of your purchase. All the best.

January 27, 2021

fantastic service center, efficient, fast, and very much in tune with the customer. Keep us informed in a timely fashion on how the repairs were progressing. Best crew for servicing your vehicle. More

by PEPPARUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Toyota of Scranton responded

Pepparue, we are thrilled your service visit met your expectations. We are here for all your automotive needs. Thank you for the recommendation and 5 star rating. Please take care.

January 27, 2021

I dont remember who all i interacted with to give them credit. But they were all nice, professional and i was in and out quicker then expected. It was a simple check up and tire rotation. No upsell. No no More

by TONYTIGER29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Feliciano
Feb 01, 2021 -

Toyota of Scranton responded

Tonytiger29, we are not offended in the least. We really appreciate the fact you took the time to let us know about your experience. Thank you . Please take care.

January 26, 2021

I ordered a new truck for my husband. It took 3 months to come in but with covid it is to be expected. I hope the Tacoma will be as durable as the 2007 Sienna was. More

by rferchinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Toyota of Scranton responded

rferchinger, Enjoy your new Tacoma. It is so true that the pandemic did put life on hold. Thank you for your perfect, 5 star rating. We are delighted you had an outstanding experience. Take care.

January 26, 2021

Never know what to expect when I go here. Received and email that my oil change was due on my Rav 4. I was told no appointment was necessary and to bring my coupon book since it was complimentary. I never More

by PFOHLKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Toyota of Scranton responded

PJOHLKE, thank you for taking the time to share with us your recent service experience. If there is a time when you are not treated well by our staff, please let us know. Our apologies for any confusion regarding your service visit. We are happy to know your service was completed in a timely fashion. Take care.

January 26, 2021

Everyone that I talked to made my wife and myself feel like we were part of the family I would recommend the dealership to everyone that I know wants a car More

by FOSTERP1211
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski
Jan 27, 2021 -

Toyota of Scranton responded

I would like to say, welcome, FosterP1211, to the Toyota of Scranton family. We are honored you chose our dealership to make your vehicle purchase. Many thanks. We wish you well. Enjoy your new vehicle for many miles. All the best to you and your wife.

January 26, 2021

Joe Jr. and Jenna in finance are awesome! Highly recommended! Bought off a different salesman and he looked at my dad more than me, a female. Joe Jr. was much nicer and spoke directly to me as the b More

by MOLLIEMLL95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski
Jan 27, 2021 -

Toyota of Scranton responded

Molliemll95, Joe, Jr and Jenna are devoted to providing top notch customer service. We are delighted you had an outstanding buying experience. Take care and enjoy your new vehicle. All the best.

January 26, 2021

They always go out of their way to make sure I am getting what I want and my questions are answered. They are also very courteous and polite in their words and manner. That is very important to me. More

by MANDYC104
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Jan 27, 2021 -

Toyota of Scranton responded

MANDYC104, We are delighted to hear all went well and your questions were answered. Thank you for taking the time to let us know about your experience. It is nice to hear you were treated well...as it should be at every visit to our dealership. Take care.

January 25, 2021

great! they told be it would take about an hour and they didnt lie! They were really niceee, and were quick to take care of me right away! More

by LESLIE.MARTINEZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Toyota of Scranton responded

Leslie, great to hear you were in and out at your service visit. That is what we strive for every day. Thank you also for taking the time to let us know about your experience. It is appreciated. Take care.

January 25, 2021

Friendly, clean, professional, exceptional sales and service. Coffee is excellent. Quick turn around for service. Car was clean with no issues. Service area is spotless! More

by GREG@SWGINC.Com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Feb 01, 2021 -

Toyota of Scranton responded

We want our customers to feel comfortable and safe in our dealership. That is our top priority. Thanks Greg, for taking the time to let us know how we did during your visit. We all appreciate the 5 star rating. Please take care.

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