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Toyota of Scranton

Scranton, PA

4.7
5,190 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,190 reviews

September 03, 2021

Great customer service. Purchased out a lease and Mike and Jamie were knowledgable and patient with us as we navigated through this process. Definitely would return for future purchases. More

by MB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Sep 06, 2021 -

Toyota of Scranton responded

MB, thank you for taking the time to let us know about your recent lease buy out experience. Jammie is very focused on providing our guests with the best service, as well as keeping you informed on what you need., We are delighted Mike was helpful. We wish you well. Take care.

September 01, 2021

I recently bought a used car. There have been a few hiccups, but Toyota of Scranton has been nothing short of wonderful. From scheduling appts that work for me, and fixing the issues timely. This is wh More

by MJULMER0822
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Perri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Toyota of Scranton responded

MJULMER, thank you for your honest account of your experiences at our dealership. We want to assist with any situation you may encounter during your vehicle ownership. Thanks again. Take care.

Sep 02, 2021 -

MJULMER0822 responded

We often post about a complaint or an issue thats unsatisfactory. We don't always post the good ones! I've been nothing but pleased.

September 01, 2021

Superlative customer service, from the young lady who greets you and gets you to a service advisor, until they deliver your repaired vehicle. Perfect experience! 100% lovely. More

by GIAIMO13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernadine Welcome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Shean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Edward Rewt
Sep 03, 2021 -

Toyota of Scranton responded

Thank you for the awesome review and perfect, 5 star rating. It means so much to our entire team. Take care.

September 01, 2021

I took my vehicle to Toyota of Scranton for the 5000 mile maintenance and was told I needed an alignment that would cost $169.00. I took my vehicle to certified mechanic who does alignments and was told I di More

by SPROCKET0002
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Kacie Kuchinskas
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2021

Knowledgeable, very helpful in filling purchase needs. Knows products they sell, not pushy, helpful in seeking solution to problem. Friendly service people. Enjoyed buying experience. More

by IRW_RJIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Aug 30, 2021 -

Toyota of Scranton responded

IRW_JRIR, thank you for taking the time to let us know about your buying experience. We are also grateful for your feedback relating to our service department. We wish you well with your new vehicle. Take care.

August 30, 2021

I was very pleased with the service and professional care that I received from Jan and Andrew. They were helpful,and very friendly and made the transaction very easy. More

by GLENNT388
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Gonsky
Aug 31, 2021 -

Toyota of Scranton responded

Glennt388, we are just delighted to know Andrew and Jax were so helpful during your buying experience. Thank you for taking the time to let us know. Enjoy your new vehicle. Take care.

August 28, 2021

I am very happy with the staff and the service I received when I bought my new car. Toyota of Scranton is 1,000% better to deal with than MotorWorld of Wilkes-Barre. My son will be buying his new vehicle f More

by EARLEY02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Aug 30, 2021 -

Toyota of Scranton responded

Earley02, enjoy your new vehicle. We are delighted you had an excellent buying experience. We are here if you need us. Thank you for the perfect, 5 star rating. It is appreciated. Take care.

August 27, 2021

AJ and Andrew were both incredibly helpful and professional throughout the process of purchasing a used vehicle for our daughter. We would highly recommend this dealership! More

by ANONYMOUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
Aug 30, 2021 -

Toyota of Scranton responded

Anonymous, Andrew and AJ are the best! they know the product and want to make certain you get the right vehicle that suits your needs. Thank you for the great review and rating. It is appreciated. We hope your daughter is enjoying her new vehicle. Be well.

August 26, 2021

I brought my car in for the annual inspection and oil change and wound up having spark plug change, cooling system change and front brakes and rotors for a cost of $1,600. I wasn't having any problems wi More

by AMV1321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ellis
Aug 26, 2021 -

Toyota of Scranton responded

AMV1321, thank you for taking the time to let us know about your service visit. We know waiting that long can be frustrating...we are glad you opted to go home and we pick you up when your repairs were completed. Thank you for understanding. Your patience is greatly appreciated. Take care.

August 26, 2021

They were so helpful especially Jax! They are so welcoming and they work with you. I will recommend them to my friends and family the best! More

by FABIE_CHERON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Gonsky
Aug 27, 2021 -

Toyota of Scranton responded

Thank you, Fabie_Cheron for your kind words and 5 star rating. Jax is amazing. He is so devoted to providing the best in guest experience. We are thrilled you enjoyed working with Jax, and are now driving a vehicle that suits your needs. Be well. Take care.

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