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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,191 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,191 reviews

October 06, 2021

They did their best to get my vehicle (2021 Venza) in these difficult auto buying times More

by DRSCHUSTER1
Recommend Dealer
Yes
Employees Worked With
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2021 -

Toyota of Scranton responded

Drschuster1, thank you for the very positive review. We appreciate you taking the time to let us know about your buying experience, and we are delighted to hear all went well. Many thanks. Take care.

October 06, 2021

Excelente muy buena atención todos muy amable el tiempo brindado la rapidez y el servicio brindado muy bueno More

by JOHANDYPAULINO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Wagner, Jeffrey Felkowski, AJ Wallace, Bryan Matarese
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October 05, 2021

service was completely quickly with no issues . waited for the vehicle and it was done as promised More

by DOTTIE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2021 -

Toyota of Scranton responded

DOTTIE2, thank you for taking the time to provide an account of your recent visit to our service department. We are delighted to know all went well. Our team appreciates the 5 star rating. Take care.

October 03, 2021

We wouldn't take our RAV4 any place else for service! Always a wonderful experience! More

by pawitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2021 -

Toyota of Scranton responded

pawitch, thank you for the perfect, 5 star rating on your service experience and the awesome comments. We are just delighted. Take care.

October 01, 2021

Always friendly and accommodating to my needs. Shuttle drivers are friendly and know there way around More

by CHRISOSTROW68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2021 -

Toyota of Scranton responded

Christostrow68, we are glad you used our shuttle service and all went well. Many thanks for the perfect rating of your experience. It is appreciated. Take care.

September 30, 2021

They don't care about a customers input. Don't care to solve any issues. never follow up on complaints More

by melreg2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Aimer
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2021 -

Toyota of Scranton responded

melreg2, our apologies you feel frustrated by a situation you are experiencing at our dealership that has gone unresolved. We welcome the opportunity to work with you on resolving your concern. Our Vice President of Guest Experience, Mary Jo Preno, will be in touch to discuss your issues. Thank you for taking the time to express your concern. Thank you.

September 29, 2021

Folks are helpful; the collision repair folks are awesome! Service people keep you updated and aware of every step in the process. More

by CAROLE.SLOTTERBACK
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2021 -

Toyota of Scranton responded

Carole, we all appreciate you as our customer. Thank you for the perfect, 5 star review. It is very kind of you to take the time to let us know about your experience at our dealership. Take care.

September 28, 2021

Very fast, friendly, and professional. They have a cafe to get coffee or food. They have a room for kids. More

by DEREKDTLLOPEZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2021 -

Toyota of Scranton responded

Thank you, Derek, for the perfect, 5 star review. We are delighted you had an excellent experience and enjoyed the food and drink at Zuppa's. Again, thank you and take care.

September 27, 2021

Daniel Dejesus did an awesome job the service at Toyota is by far the best. More

by Jake H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Dejesus
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Sep 27, 2021 -

Toyota of Scranton responded

Jake H, We are so happy to know your service experience went so well. I will pass along your comments to Daniel. Thanks again. Take care.

September 27, 2021

Alyssa, Dave, Alan, Steph, and Jonathan are the best to work with in the Service Dept. A great team! More

by BRIAN-BADDICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
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Sep 27, 2021 -

Toyota of Scranton responded

Brian, Thank you for your comments on our service team. We appreciate your 5 star rating. Take care.

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