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Toyota of Scranton

Scranton, PA

4.7
5,194 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,194 reviews

December 15, 2021

People are friendly and give good service. Services are expensive though. Texting feature is nice. More

by tara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Toyota of Scranton responded

tara, we are delighted you enjoy servicing your vehicle at our dealership. Thank you for taking the time to let us know your feelings. We appreciate the opportunity to work with you. Take care.

December 15, 2021

Been dealing with same dealership for years, Always on the ball with everything you need or they have to do More

by DAPHNEY1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe Gatto, Jeffrey Felkowski
Dec 16, 2021 -

Toyota of Scranton responded

Many thanks, DAPHNEY1, for your thoughtful comments regarding our dealership. The team is grateful you took the time to share your comments. Thanks again. Take care.

December 15, 2021

Great service when I come in there Everyone is great and goes out of their way to make you comfortable while you wait Ive always had excellent service at Toyota I will continue to recommend your deal More

by LORIJO.RYAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Toyota of Scranton responded

Lorijo, our team appreciates you taking the time to share your input regarding your service experience. We are delighted all went well at your visit and look forward to working with you at future visits. Thanks again.

December 14, 2021

He was very knowledgeable, friendly and helpful. But that took me almost 3 hours to wait. More

by TANG1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Toyota of Scranton responded

Tang1025, thank you for sharing your service experience with us. We apologize for the longer than necessary wait time. Our service team is focused on improving guest wait time. some days are better than others depending on situations. Again, we appreciate the opportunity to service your vehicle, and hope you will continue to do so. Take care.

December 14, 2021

It was a great Service! Great service! Great service! Great service! Great service! Great service! More

by BRITTANYBUCK42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Travis Langlois, Curt Manck
Dec 15, 2021 -

Toyota of Scranton responded

Thank you Brittany for taking the time to let us know about your service experience. We appreciate it. Take care.

December 14, 2021

Great service and attention paid to your vehicle. Representative is very professional and always updating you when you can anticipate your service will be completed More

by RTEZZANO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Toyota of Scranton responded

RTEZZANO, our service team is focused on guest wait time and guest updates. We do understand how valuable your time is and how you want all the information regarding your visit. Thank you for sharing your comments. It is appreciated. Take care.

December 14, 2021

Very professional staff, who are very knowledgable and accomodating to your needs and your time. When you leave, you know that your vehicle is safe and that you will not become stranded during the winter More

by CAREM511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Dec 15, 2021 -

Toyota of Scranton responded

Thank you CAREM511, we appreciate you taking the time to let us know all about your service visit. We are delighted you enjoy working with our service team. Your safety is our top priority. Thanks again. Take care.

December 13, 2021

Ahmad and Marco made it a comfortable experience. It was my 1st time financing a car More

by JOSEPHBONZI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Toyota of Scranton responded

Thanks Joseph for your perfect, 5 star review. We are delighted we earned 5 stars at your recent buying experience. Thanks for taking the time to let us know about your experience. Take care.

December 13, 2021

I've been a customer at Toyota Scranton for over a decade. It's a very nice facility, with lovely staff who provide excellent service. More

by NOTTMANA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 13, 2021 -

Toyota of Scranton responded

NOTTMANA, We would like to express out gratitude to you for you long time loyalty to our dealership. We are all very appreciative of that fact. It is very kind of you to take the time to complete this review. Thank you. Be well, stay safe.

December 11, 2021

The salesperson Max was courteous, very informative & helped get me in a new car that was exactly in my price range . More

by Donaldsparacino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxx Broden
Dec 13, 2021 -

Toyota of Scranton responded

Donald, Many thanks for taking the time to offer your feedback on your recent buying experience. We are thrilled Maxx was able to get you into a vehicle that works for you. Take care and enjoy your new vehicle. Be well.

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