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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,195 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,195 reviews

February 24, 2022

I brought my truck in to get the exhaust manifold and exhaust pipe replaced. I was told it would be a 1-day fix, but it ended up being two days. They provided me with a rental free of charge which I did More

by JACOBBLISS93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Cloud
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2022 -

Toyota of Scranton responded

Jacob, did you reach out to anyone at our dealership to report this new noise that is happening? We would appreciate it. Please understand we want to help. Thank you.

Feb 24, 2022 -

JACOBBLISS93 responded

Frankly I’m not sure that is going to help. This is something that should have been fixed, tested to work correctly, and then returned to me. I’m at the point where I feel like I may have to just deal with the annoying sounds. An honest review was requested from me, and that’s what I gave.

Mar 12, 2022 -

JACOBBLISS93 responded

UPDATE: I scheduled an appointment to have the buzzing fixed and have a “maintenance required” light checked out on Monday morning (3-7-22). At first I was denied a rental, then suddenly I was approved for a rental. I dropped the truck off Monday night. I was notified Tuesday afternoon (3-8-22) that my truck was done. Thursday (3-10-22) when I went to pick the truck up, it took a whopping 5 people to find my truck and bring it to me over the course of 50 minutes! I’d talk to one person, they’d say they’d bring it to me, and poof! That person was gone, never to be seen again! Finally after 50 minutes, my truck was brought to me. Seems that whomever “fixed” my exhaust failed to actually completely fix it, as welding had to be done to finally stop that god-awful buzzing. As for the light, it’s off and I was never told what the problem was. After my warranty expires, I will not be bringing my truck to this dealership again. Talk about frustration.

February 24, 2022

The salesman was very good. The entire experince was very good. They searched and we received a very good interest rate as well More

by RODNEY24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2022 -

Toyota of Scranton responded

Rodney24, We are happy to hear you had an outstanding buying experience. Thank you for taking the time to share your feedback. Take care.

February 23, 2022

Very friendly professional is done in a timely matter always came by and provided information on how long it would take before the service was done very knowledgeable and enjoyed the lounge while waiting More

by slammer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
4.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Travis Langlois, Curt Manck
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Feb 23, 2022 -

Toyota of Scranton responded

slammer, we are grateful for the opportunity to service your vehicle. Thank you for sharing your service story. It is also good to know you were comfortable in our guest waiting area. Be well, take care.

February 22, 2022

Can’t believe how friendly! No pressure whatsoever! Definitely would recommend and have done so. More

by LVE2BAMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott , Michael Reilly
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Feb 22, 2022 -

Toyota of Scranton responded

LVE2BAMOM, Thank you for your 5 star rating and kind words. We appreciate you taking the time to tell your Toyota of Scranton story. Be well, take care.

February 22, 2022

Stopped in on the way to another dealership and ended up with a beautiful RAV4, a few hours later. We were treated very well, including lunch at the cafe. An all-around wonderful buying experience. More

by MELISSA.MONTE341
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jax Gonsky
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Feb 22, 2022 -

Toyota of Scranton responded

Congratulations Melissa! We are thrilled all went well and you now own a new RAV4. Enjoy. So happy you had an outstanding experience. Take care.

February 22, 2022

Great service when I had an emergency! Very helpful and kind throughout the day to fix my truck!!! More

by Zenee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2022 -

Toyota of Scranton responded

Zenee, we are here to assist you with your automotive needs. Thank you for sharing your service story! We are grateful to know we earned 5 stars. Many thanks. Take care.

February 22, 2022

David, who was assigned to my car, was amazing. He kept me informed to all that was happening when I went in for service call. He explained all that needed to be done and the cost. Kept me updat More

by ROBERTREYNOLDS123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2022 -

Toyota of Scranton responded

Robertreynolds123, we are happy to hear you enjoyed working with David. You can request to work with David at all service visits. It sounds as though you had an outstanding service visit. Thank you for telling your service story. Take care.

February 22, 2022

great service and all around good folks got me in on time and got the work done in an did the job in a reasonable amount of time More

by JAYJORDA63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cant remember
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Feb 23, 2022 -

Toyota of Scranton responded

jayjorda63, thanks so much for taking the time to offer feedback on your service visit. We are thrilled we earned 5 stars. Thank you. Take care.

February 21, 2022

I like the fact that when I'm looking to buy a vehicle, I can always find what I'm looking for there. More

by DAVSEL55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
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Feb 21, 2022 -

Toyota of Scranton responded

DAVSEL55, Thank you! We are grateful you took the time to provide feedback and rated your experience. We are delighted you enjoy working with our team. All the best to you. Take care.

February 21, 2022

Great team l will never buy another brand of vehicle. Toyota is a great vehicle More

by DODGERBLUE33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ebrahim Evertsz/5 stars, Howard Sweeny
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Feb 21, 2022 -

Toyota of Scranton responded

Dodgerblue33, thank you for your 5 star rating and very favorable comments regarding your experience. Enjoy your new vehicle. Take care.

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