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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,195 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,195 reviews

March 21, 2022

We always stop at the Toyota on Scranton and talk to George. He has always giving us too advice. Unlike a good many of their customers we are always cost consious. George knows that. We always feel he w More

by Ray and Patty
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Burgess
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2022 -

Toyota of Scranton responded

Ray and Patty, thanks for taking the time to complete your review. We are happy you enjoy visiting with George. He is the best. Please know we are here for you. Thanks, again. Take care. Mary Jo Preno, Vice President Guest Experience.

Mar 23, 2022 -

Ray and Patty responded

Thank you Still the best

March 21, 2022

Very nice sales experience all the way around treated us like family while we were there and very easy buying experience. More

by KGBAKER80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
Marco Valenti
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2022 -

Toyota of Scranton responded

Hi KGBAKER80, we are thrilled you had an outstanding sales experience with us. Thank you for taking the time to post your review. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

March 21, 2022

jonathon (jax ) great sale man has great quality thank u for going on your exspectations on the 2018 RAV4 i rate big 5"s stars More

by donifuller316pa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2022 -

Toyota of Scranton responded

donifuller316pa, we are thrilled you enjoyed working with Jax. Thank you for taking the time to let us know about your experience. Take care.

March 21, 2022

Very helpful Doug and Marcus in sales helped me with not just one but two cars. More

by TAKEN2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2022 -

Toyota of Scranton responded

TAKEN2004, we are thrilled Doug and Marco were so helpful when you were at our dealership and purchased two vehicles! We are thrilled we earned a perfect score. Enjoy your new cars. Take care.

March 19, 2022

The absolute best car buying experience I’ve ever had. Highly recommended and our family will be lifelong loyal customers. We absolutely felt like family! More

by Bob Sorensen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2022 -

Toyota of Scranton responded

Hi Bob, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We are delighted you are a member of the Toyota of Scranton family! We appreciate your business and value you and your family as our customers. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 17, 2022

We are in our 70s so we have bought a lot of cars over the years. We were very impressed with everything about Toyota of Scranton. The staff were friendly, competent and smart. These things count and a More

by LDLAYTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Zepherin
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
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Mar 22, 2022 -

Toyota of Scranton responded

LDLAYTON, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

March 16, 2022

Everyone was very helpful and even stayed late to help finish the purchasing of my truck More

by JRKUL393
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Foley
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Mar 22, 2022 -

Toyota of Scranton responded

Hi JRKUL93, we are thrilled you had an outstanding visit with us. Our goal is to provide the best in guest experience. Thank you for taking the time to post your review. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

March 16, 2022

I can’t say enough about this dealership! They got my truck in right away upon arrival, and got me out of there and back on the road in no time! More

by BRIANKOZA577
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
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Mar 22, 2022 -

Toyota of Scranton responded

Hi Brian, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We make every effort to honor your time as we understand how important your time is and how valuable. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 16, 2022

I have been going to the same Toyato dealer for over 30 years. I have always been satisfied when the technician( Jon Higgins)/or the dealer(Brian Burgess) explains in detail the work that is being done on More

by JANDPMCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Higgins, Alyssa Esteras
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Mar 22, 2022 -

Toyota of Scranton responded

Thanks JANDPMCS for your thoughtful and kind review. We all appreciate your feedback. We also want to thank you for your loyalty to our dealership. We hope to see you soon. Take care. Mary Jo Preno Vice President of Guest Experience.

March 16, 2022

Great dealership! Excellent customer service, and they made me feel like a VIP. Smooth transaction thanks to Jake in Sales and Ryan in Finance. Very happy with my 2022 More

by GIAIMO13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake
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Mar 22, 2022 -

Toyota of Scranton responded

Hi GIAIMO13, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. There is no need for our guests to feel pressured. We want you to feel at ease and comfortable. We appreciate your business and value you as a customer. We will share your comments with Jake and Ryan. Thanks so much. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

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