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Toyota of Scranton

Scranton, PA

4.7
5,196 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,196 reviews

April 05, 2022

They do the job right the first time and don’t try and sell me things I don’t need. More

by JFoley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Toyota of Scranton responded

Hi John, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 05, 2022

came in for my first service on my new tacoma and the service people were very helpfull with some questions i had. Everyone was very professional More

by RICKDENMON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 04, 2022

Great customer service and very professional assistance in what you need about your vehicle and with the customers. More

by NRAMOS50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

NRAMOS50 responded

Thanks for the great customer service.

Apr 04, 2022 -

Toyota of Scranton responded

NRAM0S50, Thank you for taking the time to let us know about your buying experience. It is a pleasure to work with you on getting into a vehicle that suits your needs. We all appreciate the opportunity. Enjoy your new ride. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

April 03, 2022

Stopped in on my way through town, live in NYC but traveling to update NY and was very pleased with my customer experience. The employees were friendly and welcoming, worked quickly knowing I'm not f More

by CHAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ & Stephanie
Apr 04, 2022 -

Toyota of Scranton responded

Chad, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

April 03, 2022

I drove over 4 hours to buy a vehicle from this dealership and it was well worth it. Very military, law enforcement and first responder friendly. More

by Imurray82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wagner
Apr 04, 2022 -

Toyota of Scranton responded

lmurray82, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

April 02, 2022

Our initial purchase day was fine; however, it took six weeks to receive a refund check for an accounting error thereafter! More

by BONNIEONE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Burgess
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2022 -

Toyota of Scranton responded

Hi bonnieone, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. I apologize for the length of time to receive your refund. I am happy to know you received the refund. Please feel free to call me directly at 570.702.8776 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

April 02, 2022

It's a good place to buy a vehicle from, a very good staff who will get back to you quickly. More

by FORORG1967
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Apr 04, 2022 -

Toyota of Scranton responded

Fororg1967, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 31, 2022

It is a great place. They are very professional. Would recommend to anybody who asks. More

by operez1977
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Toyota of Scranton responded

operez1977, Thank you for taking the time to offer feedback on your buying experience. We are delighted you recommend our dealership. Thanks so much. Enjoy your new vehicle. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

March 31, 2022

It was my first time buying car from dealership and it was amazing experience for me. Thanks for all More

by ORKHAN.SAMADZADE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
Mar 31, 2022 -

Toyota of Scranton responded

Hi ORKHAN.SAMADZADE Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

March 31, 2022

The people at the service center are very helpful and informative, always keeping you up to date on the service of your car. More

by BARBPACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Toyota of Scranton responded

Hi Barb, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

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