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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,333 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,333 reviews

October 24, 2024

Ahmad was wonderful he helped us every step of the way answered all our questions More

by JVGALLI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe gato
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Oct 25, 2024 -

Toyota of Scranton responded

JVGALLI, Thank you so much for your kind words! We're delighted to hear that Ahmad was able to support you every step of the way and answer all your questions. Providing attentive and helpful service is our goal, and it’s great to know Ahmad made your experience a positive one. We look forward to serving you again! Warm regards, The Sales Team Toyota of Scranton

October 23, 2024

Hailie was very professional from start to finish. She kept me updated and delivered car back to me as promised. It was a delightful experience! More

by ALANAIMER21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Toyota of Scranton responded

ALANAIMER21, Thank you for sharing your experience with us! We're thrilled to hear that Hailie provided such professional service and kept you well-informed throughout the process. It’s wonderful to know she delivered on her promises and made your experience delightful. We look forward to serving you again in the future Thank you, Service Team Toyota of Scranton

October 23, 2024

He was very very helpful and went over and above to get me the answers I wanted. More

by BUSHTOYOTA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Toyota of Scranton responded

BUSHTOYOTA4, Thank you for sharing your feedback! We're glad to hear that our team member was helpful and went above and beyond to get you the answers you needed. It sounds like you had a good experience, and we’d love to know how we can improve it to be a 5-star one. Your insights help us continue to grow and provide the best possible service. Please feel free to reach out with any further comments! Warm regards, The Toyota of Scranton Team

October 23, 2024

Both Hannah and Justin provided excellent service! I’ve never had a better car buying experience and these two should be given a raise as far as I’m concerned! If they are examples of how customers More

by zurekala
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Schork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Toyota of Scranton responded

zurekala, Thank you so much for your kind words! We're thrilled to hear that Hannah and Justin provided you with such an outstanding car buying experience. We'll be sure to pass along your praise to them! At Toyota of Scranton, we strive to provide exceptional service, and it's great to know we hit the mark. We appreciate your feedback and look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

Oct 23, 2024 -

zurekala responded

Will definitely be back!

Oct 23, 2024 -

Toyota of Scranton responded

Fantastic! We are delighted you enjoyed working with our team. Thanks again.

October 22, 2024

Overall excellent. Sales and service are superb. Toyota of Scranton seems to be a well oiled machine. More

by JIMCANUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Toyota of Scranton responded

JIMCANUCK, Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with both our sales and service teams. Your kind words about Toyota of Scranton being a 'well-oiled machine' mean a lot to us, and we're proud to deliver the level of service you deserve. We look forward to continuing to serve you in the future! Warm regards, The Toyota of Scranton Team

October 22, 2024

The purchase of my vehicle was smooth and handled in a very professional and timely manner More

by Kelly Ann B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Toyota of Scranton responded

Kelly Ann B, Thank you for your wonderful feedback! We're so glad to hear that your vehicle purchase was smooth and handled professionally. Providing a seamless and timely experience is always our goal, and we're happy we could deliver that for you. We appreciate your business and look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

October 22, 2024

The best dealership to buy new or used cars from! Thank you Toyota of Scranton! More

by JSKEEN8790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Shean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsea Zongilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Toyota of Scranton responded

JSKEEN8790, Thank you for your amazing review! We're thrilled to be considered the best dealership for new and used cars. It means a lot to us that you had such a positive experience. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future Regards, The Toyota of Scranton Team

October 22, 2024

Great service and techs are Bowery nice. I have been going to dealer ship for 4 years. More

by CATHYJHILL57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Toyota of Scranton responded

CATHYJHILL57, Thank you for your kind words and for being a loyal customer for the past 4 years! We're glad to hear that you've consistently received great service and found our techs to be friendly. We truly appreciate your continued trust in us and look forward to serving you for many more years to come! Warm regards, The Service Team Toyota of Scranton

October 22, 2024

Hailee helped us with our service appointment. She also helped to schedule future appointments. The service was excellent. We didn’t have to wait very long and we were able to have lunch at the ca More

by GMGENT07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Toyota of Scranton responded

GMGENT07, Thank you for sharing your experience! We're thrilled to hear that Hailee provided excellent service and helped with both your current and future appointments. It’s great to know you enjoyed a short wait and were able to relax at our café counter while your vehicle was serviced. We look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

October 21, 2024

The service was excellent. Pricing of parts seems a bit outrageous. The only thing stopping me from coming for every maintenance is cost of parts. More

by adruth93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Toyota of Scranton responded

adruth93, Thank you for your feedback and for highlighting the excellent service you received. We understand your concerns about the pricing of parts and appreciate your honesty. We strive to offer competitive prices while ensuring the quality and reliability of the parts we use. We value your business and would love to discuss any options that may make future visits more convenient for you. Please don’t hesitate to reach out to our team, and we hope to continue serving you in the future. Warm regards, The Service Team Toyota of Scranton

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