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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,480 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,480 reviews

May 23, 2025

Hailee is always super pleasant and professional to deal with! She is friendly, she explains things and a pleasure to deal with. Toyota lucky to have her! More

by CKTRENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025

Very nice experience. Thank you. Very nice place and everyone was very friendly and helpful. More

by RFERRARO2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025

Service done in the time estimated with regular updates given during the waiting period. As expected from a Toyota dealership More

by RITADIBBLE
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name of the young man
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May 18, 2025

Very prompt and responsive. Made the whole process a breeze. We had a very good experience. More

by WASIQUEMIRZA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Toyota of Scranton responded

WASIQUEMIRZA, Thank you for the kind words! We're so glad to hear that your experience was smooth and hassle-free. Providing prompt and responsive service is what we strive for, and we’re happy we could make the process easy for you. We truly appreciate your business and hope to see you again at Toyota of Scranton! Warm regards, The Guest Experience Team Toyota of Scranton

May 18, 2025

Justin and Jordan are always great to work with! Helpful and honest, they make the process easy. More

by FONZOASHLEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Toyota of Scranton responded

FONZOASHLEY, Thank you for the great feedback! We’re so glad to hear that Justin and Jordan provided helpful, honest service and made your experience easy. They’re both dedicated to delivering a smooth and stress-free process, and your kind words mean a lot. We truly appreciate your continued trust in our team at Toyota of Scranton! Warm regards, The Guest Experience Team Toyota of Scranton

May 17, 2025

Great buying experience, friendly and professional. I came from out of state to this dealership because I heard good things about how they treated their customers. I was not disappointed. More

by JOEHINKES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Toyota of Scranton responded

JOEHINKES, Thank you so much for making the trip to visit us and for sharing your experience! We’re honored that you chose Toyota of Scranton based on our reputation, and we’re thrilled to know we lived up to your expectations. Providing friendly and professional service is what we strive for, and we're so glad you left satisfied. Welcome to the Toyota of Scranton family—we’re here for you whenever you need us! The Guest Experience Team Toyota of Scranton

May 16, 2025

I gave you a five because of Stephinie. The car gets ONE star. Worst car I have EVER owned!!!! More

by DRPROSTHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Warrington
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Toyota of Scranton responded

DRPROSTHO, Thank you for taking the time to share your feedback. While we’re truly sorry to hear that you’re disappointed with your vehicle, we’re very grateful for your kind words about Stephanie. She takes great pride in providing excellent service, and we're glad she made a positive impact during your visit. If there's anything we can do to further support you or address concerns with your vehicle, please don’t hesitate to reach out—we're here to help. —Toyota of Scranton Guest Experience Team

May 20, 2025 -

DRPROSTHO responded

Why is it ok to buy a new car only to have it in the dealership about ten times within a year and a half? Why is it ok to have your cruise control shut off at anytime forcing you to pull to the side of the road. Turn off your vehicle and open the door only to restart your car. Just to get the cruise begin to work. Dealership says sorry we can’t duplicate my concern. Receive a notice from your dealership that my car notified them of an emergency brake issue. Only to be told my car does not show up anything wrong when you stop at the dealership. They run the diagnostic test only to inform me well there is nothing wrong. Remember they called me!! Original issue was the information screen keep having issues. Well after 1.5 yr. It was replace. Well it fixed the concern only to have other cancellation issues show up. Oh how about being asked if I wanted the car evaluated for a trade in. Only to get a quote that is 5000.00 lower than what an online quote. Add insult how about having Jake call me a few weeks later to leave a message to call him back about getting a possible quote for the car! This is truly the WORST CAR I have ever owned

May 14, 2025

I was happy with my experience at the Toyota of Scranton service department. Thanks for asking. More

by RFRECHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lane *****
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May 15, 2025 -

Toyota of Scranton responded

RFRECHEN, Thank you for sharing your feedback! We’re glad to hear you were happy with your experience at our service department. We appreciate your visit and look forward to serving you again at Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

May 12, 2025

I have been getting service for my rav 4 for 5 years after buying it new in 2020- Kacie is the best service rep I've dealt with there hands down- period- knowledgeable- explains results of the multipoin More

by Dunmore Dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Toyota of Scranton responded

Dunmore Dan, Thank you for your loyal support over the past five years! We're thrilled to hear how much you value working with Kacie—she truly is a great part of our team. It’s wonderful to know she provides honest, knowledgeable service while keeping your best interests in mind. We appreciate your continued trust in us and your RAV4! Warm regards, The Service Team Toyota of Scranton

May 11, 2025

Fast service , easy to make an appointment. They are always friendly, take great care of my Rav4. More

by lennydel5291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Toyota of Scranton responded

lennydel5291, Thank you for the great feedback! We're glad to hear that scheduling was easy and that our team continues to provide fast, friendly service. We truly appreciate your trust in us to take care of your RAV4! Take care, The Service Team Toyota of Scranton

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