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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,279 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,279 reviews

November 21, 2024

Noah, was great. Very knowledgeable of the Tacoma and pleasant to deal with. Would recommend him to family or friends interested in purchasing a Toyota. More

by JDCRONK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Mihal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 20, 2024

Toyota of Scranton is always a great experience. All staff in all Departments I’ve dealt with over the past 15 years are top shelf. More

by PJCJM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 19, 2024

Very good experience when buying my new car. ..Kevin is a very knowledgeable sales person More

by STORMY5471
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Toyota of Scranton responded

STORMY5471, Thank you for sharing your experience! We're thrilled to hear that Kevin's knowledge and expertise helped make your car-buying experience a great one. Enjoy your new car, and if you ever need anything, don't hesitate to reach out! Warm regards, The Sales Team Toyota of Scranton

November 19, 2024

The service coordinator for my RAV4 service appointment was very good. She kept me informed. More

by T.BARBONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Toyota of Scranton responded

T.BARBONE, Thank you for your kind words! We're glad to hear that our service coordinator, Stephanie, provided excellent communication and kept you informed throughout your RAV4 service appointment. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

November 18, 2024

Emily was super helpful in finding everything I needed. She even made sure the vehicle was looked at by the service team to ensure everything was alright with the vehicle after I had some questions about i More

by eclipseguy900
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Toyota of Scranton responded

eclipseguy900, Thank you for sharing your experience! We’re thrilled to hear that Emily provided such helpful and thorough service. Ensuring your confidence in your vehicle is our top priority, and we're glad Emily went the extra mile to address your questions and have the vehicle checked by our service team. We look forward to assisting you again in the future! Warm regards, The Toyota of Scranton Team

November 18, 2024

This was my third Tacoma from Toyota of Scranton. All three times they were accommodating and helpful in making my decision for my next vehicle. This time I was a little disappointed though. The tru More

by AMYSPUNAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Felkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Toyota of Scranton responded

AMYSPUNAR, Thank you for your loyalty and for choosing us for your third Tacoma! We’re so glad to hear that our team has consistently been accommodating and helpful in your vehicle decisions. However, we sincerely apologize for the missed details during your recent visit. Ensuring every vehicle is spotless and fully prepared is a priority for us, and it’s disappointing to hear we fell short this time. We appreciate you bringing this to our attention and will use your feedback to ensure improvements are made moving forward. If there’s anything we can do to make this right or assist you further, I left a message on your voicemail. I want to address these issues. Thank you for your continued trust in Toyota of Scranton! Regards, Mary Jo Preno VP of Guest Experience 570.702.8776

November 18, 2024

Kacie was excellent! She kept me in the loop throughout the appointment and she was very knowledgeable. More

by JERHUBDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Toyota of Scranton responded

JERHUBDAN, Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Kacie provided you with excellent service and kept you informed throughout your appointment. Your satisfaction is our priority, and we're lucky to have team members like Kacie who go above and beyond. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

November 16, 2024

The Toyota of Scranton staff that I worked with when purchasing my new Tacoma were great. Noah M. and Jake F. made the purchase experience easy and were very knowledgeable. Mark T. was patient and th More

by JDCRONK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Mihal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2024 -

Toyota of Scranton responded

JDCRONK, Thank you so much for sharing your experience! We're thrilled to hear that Noah M. and Jake F. made your purchase easy and enjoyable with their knowledge and expertise. It's great to know that Mark T. took the time to thoroughly introduce you to your new Tacoma's features, and that Ashley O. provided helpful answers regarding your new accessories. Your recommendation means the world to us! Congratulations on your new Tacoma, and we look forward to serving you again in the future. Enjoy your ride! Warm regards, The Sales Team Toyota of Scranton

November 16, 2024

The staff are sick an amazing group of people. They’re timely, sufficient and also offer a $10 coupon to customers, who wait at the dealership, to get serviced. More

by TWALL1421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2024 -

Toyota of Scranton responded

TWALL1421, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our amazing team. Providing timely and efficient service is always our goal, and we're glad you appreciated the $10 coupon for our waiting customers. We truly value your feedback and look forward to serving you again in the future! Thank you, The Service Team Toyota of Scranton

November 15, 2024

Higgins is great. Well serviced and very accommodating. Scheduler was great, too, and helped squeeze me into the day More

by SCHOENCOMM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
j, HIGGINS
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Nov 15, 2024 -

Toyota of Scranton responded

SCHOENCOMM, Thank you so much for your kind words! We're thrilled to hear that Higgins and our scheduling team were able to provide you with great service and accommodate your needs. Your satisfaction is our top priority, and we look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

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