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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,448 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,448 reviews

April 02, 2025

They always recommend more services than you come in for. It’s becoming cost prohibitive. I went in for a tire rotation. And spent over $700.00. I’m currently looking into a private mechanic. It’s not my ser More

by Auntbee#5
Recommend Dealer
No
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Toyota of Scranton responded

Auntbee#5, Thank you for sharing your feedback. We're sorry to hear that your recent visit felt overwhelming, and we truly understand your concerns about cost. We aim to keep our guests informed of any recommended services to maintain vehicle safety and performance, but we never want anyone to feel pressured or surprised. We’d really like the opportunity to speak with you directly and better understand your experience. Unfortunately, we’re unable to locate your information in our system. At your convenience, please reach out to Mary Jo Preno at 570.702.8776, or feel free to share your name so we can follow up with you personally. Your satisfaction is important to us, and we’d appreciate the chance to make things right. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

April 02, 2025

Process was easy service was excellent staff was top notch very helpful will be using toyota again More

by DNOVAK207
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 01, 2025

We had a great experience second truck bought from Scranton Toyota. Thank you for your patience More

by SHAWN110
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Toyota of Scranton responded

Thank you so much for coming back to see us, Shawn! We’re honored to have earned your business again, and we’re glad to hear your experience was a great one. Your trust and kind words mean a lot—enjoy your new truck, and we’re always here if you need anything! Warm regards, The Sales Team Toyota of Scranton

March 31, 2025

Everything I needed done was completed on time and cost exactly what was quoted! Very polite and respectful! More

by PO2N2L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Toyota of Scranton responded

PO2N2L, Thank you for the great feedback! We’re so glad everything was completed on time and at the quoted cost. It’s always our goal to provide clear communication and respectful service, so we appreciate you recognizing that. We look forward to seeing you again next time! Warm regards, The Service Team Toyota of Scranton

March 31, 2025

Pleasant, professional and accomadting. Always good customer service, my preferred location for service and purchases. More

by NIKK127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Mar 31, 2025 -

Toyota of Scranton responded

NIKK127, Thank you so much for your kind words! We're thrilled to hear that you've consistently had a pleasant and professional experience with us. It means a lot to know we're your preferred location for service and purchases. We truly appreciate your loyalty and look forward to continuing to provide you with the excellent customer service you deserve! Warm regards, The Service Team Toyota of Scranton

March 31, 2025

Doug Stahl is an all around great guy. He went above and beyond to ensure we were satisfied. Besides the fact we love the Toyota brand, we would recommend anyone to stop in at Toyota Scr More

by Robyn K
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Toyota of Scranton responded

Thank you so much, Robyn! We’re thrilled to hear that Doug went above and beyond to make your experience a great one. He truly cares about each and every guest, and your kind words mean the world to all of us. We’re grateful for your loyalty to the Toyota brand and your recommendation—looking forward to welcoming you back anytime! Regards, The Sales Team Toyota of Scranton

March 31, 2025

Hailey is always very professional, polite, and respectful. She is informative and easy to communicate with. More

by TOME9986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

Toyota of Scranton responded

TOME9986, Thank you for the wonderful feedback! We're lucky to have Hailey on our team—she consistently goes above and beyond to provide clear, respectful, and professional service. We’re glad to hear she made your experience a positive one, and we appreciate you taking the time to share! Warm regards, The Service Team Toyota of Scranton

March 28, 2025

Jordan was very friendly, knowledgeable and professional. Dealing was straightforward and painless. Here are 15 words More

by RSBKZ5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Toyota of Scranton responded

RSBKZ5, Thank you for the great feedback! We're so glad to hear that Jordan made your experience friendly, informative, and stress-free. We appreciate you choosing Toyota of Scranton and look forward to seeing you again! Best regards, The Sales Team Toyota of Scranton

March 28, 2025

Stephanie McNair always takes great care of my car. She goes over all the maintenance required and explains everything to me before the work is performed. She treats me with respect and makes the who More

by PATTYSTACHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
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Mar 30, 2025 -

Toyota of Scranton responded

PATTYSTACHEL, Thank you so much for the wonderful review! We're thrilled to hear that Stephanie continues to provide you with such exceptional care and clear communication. She truly is an asset to our team, and we'll be sure to share your kind words with her. We're grateful for your continued trust in Toyota of Scranton and look forward to your next visit! Warm regards, The Service Team Toyota of Scranton

March 28, 2025

Great experience super friendly staff. . and got the work done quick and good . I would recommend it More

by KENN809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Toyota of Scranton responded

KENN809, Thank you for the great feedback! We're glad to hear you had a positive experience with our friendly team and that the work was done quickly and well. We truly appreciate your recommendation! If there's anything we could have done to make it a 5-star visit, we’d love to hear your thoughts — your feedback helps us grow. Best, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

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