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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,503 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,503 reviews

June 13, 2025

Ashley was very professional and answered all my concerns about my Rav-4 2021 car. the shuttle was also great . No problem with either driver. More

by JANDPMCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Toyota of Scranton responded

JANDDPMCS, Thank you for your kind words! We're so glad to hear that Ashley provided professional service and addressed all your concerns about your RAV4. We're also happy you had a great experience with our shuttle team. We appreciate your feedback and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

June 12, 2025

Got an appointment fast, service was done quickly and my service advisor, Kacie, is wonderful More

by CHARLOTTEAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Toyota of Scranton responded

CHARLOTTEAY, Thank you for the great feedback! We’re glad we could get you in quickly and complete your service efficiently. Kacie will be thrilled to hear your kind words—she truly cares about every guest she helps. We appreciate you choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

June 11, 2025

Each and every staff member was very friendly, kind and helpful !! The service center and dealership is very organized and very clean! The lounge area to wait while your service is being completed is comf More

by CAGE308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Toyota of Scranton responded

CAGE308, Thank you so much for the wonderful feedback! We're thrilled to hear that our team made you feel welcomed and that you enjoyed the clean, organized atmosphere. It’s great to know the lounge and café added to your comfort—and we’re glad you enjoyed the food voucher too! We truly appreciate your kind words and look forward to your next visit! Warm regards, The Customer Experience Team Toyota of Scranton

June 11, 2025

It’s great good car thank u the Jordan and Andrew the dealer good service More

by ander615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Toyota of Scranton responded

ander615, Thank you for the great review! We're so glad you're enjoying your new car and had a positive experience with Jordan and Andrew. We appreciate your kind words and are happy to know you received great service. Enjoy the ride! Warm regards, The Customer Experience Team Toyota of Scranton

June 11, 2025

recall work was done as expected. friendly atmosphere. service person that greeted me was very good More

by PEPARTYKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Toyota of Scranton responded

PEPARTYKA, Thank you for your feedback! We're glad to hear the recall work met your expectations and that you enjoyed the friendly atmosphere. It's great to know our team member made a positive impression—your kind words mean a lot. We look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

June 10, 2025

Customer service is key for me to keep returning to Toyota and recommending their product line. More

by MTKAEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Toyota of Scranton responded

MTKAEB, Thank you for your kind words and continued loyalty! We're so glad to hear that our commitment to customer service keeps you coming back and recommending Toyota to others. Providing a positive experience is always our top priority, and we truly appreciate your trust in us! Warm regards, The Service Team Toyota of Scranton

June 09, 2025

Quick professional and Hailie was clear what was going to be done and efficient she was professional knows her job More

by JEREMYRFITCH83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Toyota of Scranton responded

jeremyrfitch83, Thank you for the great feedback! We're so glad to hear your experience was quick and professional, and that Hailie clearly communicated everything and delivered efficient service. She’s a valued member of our team, and we’ll be sure to share your kind words with her. We appreciate your visit and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

June 09, 2025

things went quickly and smoothly, i appreciate the included voucher for the coffee shop in the dealership. More

by PALMER61390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Toyota of Scranton responded

PALMER61390, Thank you for your review! We're glad to hear everything went quickly and smoothly for you. It’s great to know you enjoyed the coffee shop voucher—we love being able to offer a little something extra while you’re here. We appreciate your visit and hope to see you again soon! Warm regards, The Service Team Toyota of Scranton

June 09, 2025

We had no dealings with A. Aimer. Everything was handled by Dave in service who was excellent; he keep the process going smoothly. Our car was totaled by our insurance company More

by CAROLREINSON
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Toyota of Scranton responded

CAROLREINSON, Thank you for taking the time to share your experience with us. We’re so glad to hear that Dave in service, Marco in finance, and our shuttle driver all provided excellent support during what must have been a stressful time. Congratulations on your new 2025 Corolla Cross—we’re happy we could help make the transition smooth and efficient! We also appreciate your suggestion about including photos with team member names—that’s a great idea, and we’ll be sure to share it with our management team. We believe it could really enhance the customer experience. Thank you again for your kind words and feedback, and we hope to see you again in the future! Take care, The Customer Experience Team Toyota of Scranton

June 08, 2025

What a great buying experience! They make you feel like family! Professionalism and knowledge are their forte! No pressure sales. The experience was so great, we purchased 2 cars! More

by EMTSILVIAG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Toyota of Scranton responded

EMTSILVIAG, Thank you so much for your amazing review! We're thrilled to hear that you felt like part of the family and had such a positive, pressure-free experience. It means the world to us that you trusted our team enough to purchase not just one, but two vehicles! Your kind words about our professionalism and knowledge truly mean a lot. Congratulations, and we’re here for you whenever you need us! Warm regards, The Sales Team Toyota of Scranton

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