Toyota of Rockwall

I had such a great experience my last 2 times at this dealership. This time much different. Felt playing games with price of car and the promise to discount a little more That did not happen and lots dealership. This time much different. Felt playing games with price of car and the promise to discount a little more That did not happen and lots of back and forth to the sales office Too many games for my car buying experience and I almost walked as away at least 2 times with all the back and forth trying to negotiate a fair price The sales had a lot of double talk. Offered to drive my rental car to my house to take delivery of my car. Not realizing he could not legally do this but was very flippant about this. Seemed unprofessional The delivery of the car was ok. I got home and dealer window tag said had wheel locks. Callie’s the sales person said would mail to me. 2 weeks later still nothing All these little things add up and I will not go back nor send anyone else there saying what a great experience. The sales representative was disappointing and no one from management either cared or knew how much he was playing the games for making the sale. Seemed desperate which I know is Car sales in general The 2 ladies I worked with in finance were the best part of my experience. Knowledgeable and helpful I won’t be back. Too many other dealerships with less games and more knowledgeable More

I had a 20K service appointment at Toyota Rockwall. I arrived on-time, was immediately greeted by a service manager. The check-in was seamless and the service was completed in 40m. The check-out was al I arrived on-time, was immediately greeted by a service manager. The check-in was seamless and the service was completed in 40m. The check-out was also seamless and the cashier was very cheerful. I felt at home the entire time. The coffee machine was excellent. The WiFi service was also excellent. The service manger kept me informed at each stage. I certainly recommend this dealership service center! More

I appreciated Carl keeping me informed on the status of my vehicle repairs. He told me about the issue, the resolution, and estimated wait time. my vehicle repairs. He told me about the issue, the resolution, and estimated wait time. More

Knowledgeable on products sold. Went in to get the platinum tundra, didn’t know about the 1794 which I ended up liking even more for same price as the trim I wanted, very happy with Went in to get the platinum tundra, didn’t know about the 1794 which I ended up liking even more for same price as the trim I wanted, very happy with it. Best choice I made More

Friendly staff, extremely helpful, worked hard to get a number we liked and made the process easy. number we liked and made the process easy. More

Great customer service. Communication was clear and everything was explained. Thank you for the service. Communication was clear and everything was explained. Thank you for the service. More

Sam and the rest of the service team took care of my service needs professionally, quickly and as promised, as usual. service needs professionally, quickly and as promised, as usual. More

Went out of their way to find us the perfect vehicle within our price range. Everyone we worked with was knowledgeable and professional. within our price range. Everyone we worked with was knowledgeable and professional. More

3 out of 5. The staff is always friendly and not pushy like most dealers when it comes to upselling services. The facility is always clean and comfortable and th The staff is always friendly and not pushy like most dealers when it comes to upselling services. The facility is always clean and comfortable and they always have drinks and snacks available while you wait. With that being said I never receive my vehicle back in the same condition such as greasy finger prints on the door handle or interior or the maintenance required reminder is never reset. Small but very important details. More

Ricardo was awesome and everything went great thanks to him, i’m so happy with it all! him, i’m so happy with it all! More