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Sam Heidel
580 Reviews
I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!
Read moreDealership Experience
6 yrs
Industry Experience
19 yrs
Specialties & Trainings
ASE Master certified technician
Toyota Certified Service Professional
580 Reviews
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580 Reviews of Sam Heidel
August 16, 2026
The service was great! ! Easy to set up using the app and the service department was quick and easy! They are great about keeping me informed with texts during the entire p ! Easy to set up using the app and the service department was quick and easy! They are great about keeping me informed with texts during the entire process! More
by Rmfuentes286
Other Employees Tagged: Mick Schott, Kasey Boysaw , Brian in service
August 13, 2026
They worked to repair the handle in my truck. Had an appointment and I had an appointment and they took the truck right in completed the job and let me know that it was finished so far it has bee Had an appointment and I had an appointment and they took the truck right in completed the job and let me know that it was finished so far it has been great. More
by bmq1952
Verified CustomerOther Employees Tagged: Mick Schott, Kasey Boysaw
August 12, 2026
I recently brought my new vehicle back to Toyota of Rockwall for its first scheduled maintenance, and I was very pleased with the experience. The service team was friendly, professional, and made th Rockwall for its first scheduled maintenance, and I was very pleased with the experience. The service team was friendly, professional, and made the entire process easy from start to finish. They got my vehicle checked in quickly, kept everything straightforward, and completed the service without any unnecessary hassle or surprises. It was especially nice to have such a positive first service experience after having a great experience purchasing the vehicle there as well. Good customer service shouldn’t end once the sale is complete, and Toyota of Rockwall certainly demonstrated that. Overall, another excellent experience. I appreciate the professionalism and attention to customer service and look forward to continuing to have my vehicle serviced at Toyota of Rockwall. Highly recommended! More
by AGENTROCK
Other Employees Tagged: Mick Schott, Kasey Boysaw
August 10, 2026
The service team was very professional. I had a quick turnaround time and the service team was friendly. Thank you! I had a quick turnaround time and the service team was friendly. Thank you! More
by jchobbs
Other Employees Tagged: Mick Schott, Kasey Boysaw
August 10, 2026
Customer service was good, but I’m disappointed with the diagnosis and repair process. I paid a $200 diagnostic fee, which I was told would go toward the repair. I brought my truck in because it was leak diagnosis and repair process. I paid a $200 diagnostic fee, which I was told would go toward the repair. I brought my truck in because it was leaking transmission fluid where the driveshaft and transmission meet. I was told the problem was the rear portion of the transmission and was recommended a $1,600 repair. I approved the repair, but the truck was still leaking a few days later. When I brought it back, I was then told that the issue was actually the driveshaft yoke being too short because the driveshaft was aftermarket. I was quoted another $2,200 to replace the driveshaft. My concern is that if I’m paying a diagnostic fee specifically for a technician to determine the cause of the leak, I would expect all relevant components to be inspected before recommending a $1,600 repair. The transmission repair did not resolve the leak, and I was then given a completely different diagnosis afterward. I understand that diagnosing vehicle issues can sometimes be difficult, but I feel this could have been avoided with a more thorough inspection before recommending such an expensive repair. I’m disappointed that I paid for a diagnosis and an expensive repair that did not fix the original problem. More
by lukermarkgraf
August 07, 2026
They were gonna charge me $1200 for a $250 dollar part and an hour of labor and an hour of labor More
by lhsmith52
Other Employees Tagged: Mick Schott, Kasey Boysaw
August 06, 2026
Service department is great a 5. However, the used car sales department sucks. The car needed work to eligible for resale. I feel ravaged. Rear camera did not work, radio was not c However, the used car sales department sucks. The car needed work to eligible for resale. I feel ravaged. Rear camera did not work, radio was not controllable and the rearview camera/screen did not work. Problems with A/C and auto doors and windows are failing. More
by shattered576
Other Employees Tagged: Only worked with Sam. In Service.
August 06, 2026
Mick and the whole team were wonderful, professional, prompt cordial and was always communicating with me regarding my car care. Highly recommend Toyota of Rockwall. prompt cordial and was always communicating with me regarding my car care. Highly recommend Toyota of Rockwall. More
by chiny315
Other Employees Tagged: Mick Schott, Kasey Boysaw
August 03, 2026
The experience was a Great One and the timing was perfect . I’m Hoping I sell the car though before I have to pay that much again for a transmission fluid change. . I’m Hoping I sell the car though before I have to pay that much again for a transmission fluid change. More
by Robert Harris
Other Employees Tagged: Mick Schott, Kasey Boysaw
July 30, 2026
Toyota of Rockwall provided excellent service. I had a tire blowout, and Roadside Assistance towed my car there. They replaced the tire and there was no charge. Service was prompt and they kept me I had a tire blowout, and Roadside Assistance towed my car there. They replaced the tire and there was no charge. Service was prompt and they kept me informed. Great place! More
by pattyleek
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