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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,211 Reviews
Call Service Center (844) 208-1008

3,211 Reviews of Toyota of Rockwall - Service Center

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June 09, 2024

The dealership mishandled a warranty on a new tire having me purchase a new tire to replace a 1 month tire. When the dealership I purchased the tires from contacted them, a full refund was issued with an ap More

by rdld1981
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that Mick had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
June 09, 2024

Cesar and Sam have met all my needs. only 1 prob .my spare key..0 More

by dchandlerzztop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Toyota of Rockwall responded

We are very happy to hear Cesar, Sam, and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
June 06, 2024

They did ok, since I have had the vehicle there has been a noise they claimed they don’t heard. I brought it up again they said they didn’t see anything loose. I hear this every day sometimes more than othe More

by jefflovely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Toyota of Rockwall responded

Thank you, Jeff, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
June 06, 2024

Great service fast and friendly. I will bring my car or suv for service to Toyota of Rockwall. Thank you More

by nickp175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jun 06, 2024 -

Toyota of Rockwall responded

Nick, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

Helpful
June 06, 2024

Very friendly and attentive team. Nice and clean waiting areas with a lot of space to work remotely if needed. More

by Gigomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
June 05, 2024

Nice Clean Good customer service. But they don’t give a car wash after they service your cat. More

by rodgermagman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Toyota of Rockwall responded

Rodger, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Helpful
June 05, 2024

Great service! It was quick and efficient! Service advisor was very knowledgeable and addressed all my questions. More

by gwen.hargus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Toyota of Rockwall responded

Gwen, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
June 05, 2024

Service was great. Only thing I feel like I should have been given some type of discount for the one tire on the passenger side that had a bubble. Tires didn’t even hav More

by jbattra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

Helpful
June 05, 2024

Randy did a great job explaining the services that were needed. Services were completed in a timely manner. Waiting room is comfortable. More

by MOLLIEMC24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Jun 06, 2024 -

Toyota of Rockwall responded

Mollie, Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Randy was able to help, and we hope to see you again!

Helpful
June 05, 2024

Kasey is always friendly, and she makes sure I have a wonderful experience through my service period. More

by abimbolafabusuyi
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Landrum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Toyota of Rockwall responded

It's great to hear that Kasey was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

Helpful
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