Toyota of Rockwall | Page 7

Great service with professional courtesy. The service tech kept me updated about the service being performed as well if there other issues that may have come up..Very clean dealership with a The service tech kept me updated about the service being performed as well if there other issues that may have come up..Very clean dealership with a great snack area which is important if you are waiting for the completion of service. More

The service was good due to the time I've waited and didn't get a complimentary wash didn't get a complimentary wash More

The entire staff at Toyota of Rockwall is excellent . I have always been treated with courtesy and respect. The service dept is great about keeping you updated on the progress of your vehicle. I just had I have always been treated with courtesy and respect. The service dept is great about keeping you updated on the progress of your vehicle. I just had to have a recall done that was estimated to take upnton3 days, but they knocked it out in just 24 hours. I love my Tundra and have become a loyal Toyota customer fornlufe! More

My 3 star review is for the dealership overall - but my last visit was 1 star. Usually I would rate a 5 star for this dealership since in the past their service has been great and I have been loyal to the last visit was 1 star. Usually I would rate a 5 star for this dealership since in the past their service has been great and I have been loyal to them over the last 3 years. My last visit however, I made an appointment and showed up on time but cars behind and beside me were getting serviced and attention but after waiting around 15 minutes I had to say something before anyone came out to talk to me. I just needed a tire rotation. So I waited almost 2 hours, and while in the waiting area, no one talked to me like normal. When my car was ready, I got a text but again no one talked to me - no customer service. Usually I have 2 or 3 interactions with customer service but this time was 0. More

Your service writers don't communicate with the customer. My car was there for a week. It was hard to get answers. My car was there for a week. It was hard to get answers. More

The staff was professional and knowledgeable about my needs. They were a great team to work with. needs. They were a great team to work with. More

Never buy a service contract or warranty from Toyota Rockwall. Extended service will only pay for oil changes, air filters and tire rotations. No major maintenance will be covered despite what they tell Rockwall. Extended service will only pay for oil changes, air filters and tire rotations. No major maintenance will be covered despite what they tell you. More

Everyone one involved in my Service were very pleasant and did a good job of making my wait comfortable, best wait area around. Service Tech took care of getting my car back to me in a timely manner. and did a good job of making my wait comfortable, best wait area around. Service Tech took care of getting my car back to me in a timely manner. Good experience all the way around, always my go to Dealer for many years. More

Very quick in and out, this team of technicians was very efficient. The office staff was prompt in get my receipt as quick as possible. efficient. The office staff was prompt in get my receipt as quick as possible. More

Courteous and professional group of people. They get the job done, most times very quickly and efficiently! They get the job done, most times very quickly and efficiently! More