Toyota of Rockwall

The cost of service provided is very overpriced, but you do have good customer service. do have good customer service. More

Just wanted to acknowledge Mick and his team (Kasey and Sam) in maintenance department at Toyota of Rockwall TX. I’ve been taking my car regularly for scheduled maintenance since I’ve bought my vehicle the Sam) in maintenance department at Toyota of Rockwall TX. I’ve been taking my car regularly for scheduled maintenance since I’ve bought my vehicle there. And for the last few years Mick and Kasey were overseeing all the work that was done on my vehicle. They are impeccable in their knowledge, professionalism and customer care. They go above and beyond to take care of all your needs and are always honest and upfront what needs to be done and what can wait. I trust them and would highly recommend. THANK YOU for your incredible work ethic! More

Communication is lacking. After more than an hour, I had to ask for an ETA. The service advisor was very nice and easy to work with. When I made the appointment onl After more than an hour, I had to ask for an ETA. The service advisor was very nice and easy to work with. When I made the appointment online, I left a note to be called prior to my appointment. No one ever did. Poor communication has been as issue with the service department as long as I've been a customer (this is the 4th vehicle purchase there. It’s now just a convenience, but would go anywhere else if more convenient). I have expressed my concerns for years and the owners either do not know or do not care. They are great at selling cars, caring for the environment, and displaying their awards, but customer service and leadership has never been a focus. More

Waited 11 weeks for license- Oct 11 presented to check for license plates. Was told that they have not arrived yet. Asked Neamiahs in sales for help and he took time to "go upstairs" and check - returned for license plates. Was told that they have not arrived yet. Asked Neamiahs in sales for help and he took time to "go upstairs" and check - returned with plates in hand. Presented to Service dept. to have plates mounted and was advised that front mounting frame is required for plate and search of vehicle showed that mounting frame was not found. Mr. Piedra (?) searched " supply, shop, everywhere" and could not locate the frame. I had to buy the frame that should have been included with purchase of the new car. Parts dept,.of course, had the frame in stock. I was told at time of purchase " when we get the plates, come in and we will install them" The principle of the issue far outweighs the cost. I have no issue with staff but the Dealership policies over small things represent how it will relate to weightier issues. I have made it plain that I choose to continue service of my vehicle but not to purchase another vehicle here and also encourage friends/family to seriously consider another option. More

Had a 35K service appointment for 11:15 . The dealership took me in promptly. However, it took over an hour and a half to complete the service. Way too long. The dealership took me in promptly. However, it took over an hour and a half to complete the service. Way too long. More

Impossible to get ahold of anyone, poor communication. I contacted Asai 7 times about my plates and he kept telling me they were being worked on only to find out 2 months later from a manager they just st I contacted Asai 7 times about my plates and he kept telling me they were being worked on only to find out 2 months later from a manager they just started processing them and needed a vin inspection. Every time I called was told I’d get a call back and never did. Manager was very responsive and responsible once he emailed me regarding my plates. They also were delayed by 2 weeks delivering my vehicle, again Asai made a lot of empty promises on dates rather than actually finding and providing the correct information More

Fast and professional service. Easy to schedule maintenance checks. Knowledgeable if issues and explains how to fix. Easy to schedule maintenance checks. Knowledgeable if issues and explains how to fix. More

Sell person was professional and nice, but not sure if research was done before telling certain things to sell the car. Was told 2 key sets , still waring, Car was purchased over 1 month ago. The car research was done before telling certain things to sell the car. Was told 2 key sets , still waring, Car was purchased over 1 month ago. The car was not cleaned well upon delivery/pickup. More

Easy to make appointments. Waiting area was very nice. The updates were nice while waiting. Great job on mounting new tires and alignment. Staff were very polite and knowledgea Waiting area was very nice. The updates were nice while waiting. Great job on mounting new tires and alignment. Staff were very polite and knowledgeable. More

The service was friendly and efficient. The need and price estimate for the car's additional maintenance was clearly presented. The need and price estimate for the car's additional maintenance was clearly presented. More