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Toyota of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.5
5,471 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 5,471 reviews

February 20, 2024

Very happy with our service. Service area is clean and well maintained. There is plenty of seats. Enjoyed the coffee & cookies. More

by Skuhlman81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. Sam and our team appreciate your business and hope to see you again soon!

Helpful
February 20, 2024

The service writer and the porter were very helpful. As well as the parts giy More

by HagerRD2911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie service
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Feb 20, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words for Mick and Stephanie, and for taking the time to leave us this wonderful feedback!

Helpful
February 20, 2024

Josue did a great job checking me in, keeping me updated, and finishing my service early. More

by batkins3320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josef Casares
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words for Josef, and for taking the time to leave us this wonderful feedback!

Helpful
February 20, 2024

I waited for over 2 hours for a simple oil change. This is not the same service I received last time I was there. More

by freyday2003
Recommend Dealer
No
Employees Worked With
Not sure who helped me.
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Feb 24, 2024 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Helpful
February 20, 2024

I was handled and received well. The services are good. They update and let you know on time, when their services is done. They are welcoming More

by Ruto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

Helpful
February 19, 2024

Sam was a great service advisor and was very professional. I showed up when it was extremely busy during opening hours on the last day of an oil change special. Service was completed in a timely More

by tbrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ariel
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Feb 19, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Sam, Ariel, and our team. We're glad to hear we delivered such a great experience!

Helpful
February 18, 2024

This is about like all other dealerships. They gave me a great price on my trade in. However, they use all these charges on the purchase of your vehicle to erase the equity you had in your More

by clevern316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Maria Valdes - Sales, Ron in Financing
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Feb 22, 2024 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Helpful
February 18, 2024

The whole process was easy especially the all points inspection which identified the critical maintenance items. Sam did an excellent job as well. More

by swilbou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
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Feb 19, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Sam delivered such a great experience!

Helpful
February 17, 2024

I was able to find a good car for the price i was looking for. More

by jackydorv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2024 -

Toyota of Rockwall responded

Thank you for your 5 star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

Helpful
February 16, 2024

Always helpful. Kasey is the best. Would like to get the car wash back up. More

by DGAYLE1
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2024 -

Toyota of Rockwall responded

Quality customer service is always our number one priority, and we're happy to hear that Kasey met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

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